Not Receiving calls and delayed text messages

Same issues here in Northern Virginia. I see new voicemails with no call. If I make an outbound call I will get a bunch of backlogged text messages.

@sknishereC, 

I switched to Verizon about 1 week ago and honestly it's like all my issues stopped in less than 3hrs. I was back to getting calls and texts  and everything. You won't regret it, just switch.

Crazy to see that people are experiencing the same issue even 4 years ago. I have been having the same problem for 3 months now. At first I thought i was going insane when I replied to messages I'd receive at home only to be told they had sent the message 3 days before!! And I can't seem to get phonecalls, everything goes to voicemail even when I'm sitting right next to the phone and looking at it as someone calls. I have a Samsung A52. Honestly, I think it's time to say goodbye

Definitely still an issue.  I had this constantly on my OnePlus 8T (bought from T-Mobile) and after two SIM card changes (i.e. tried 3 different SIM cards on the phone), T Mobile checking the towers (whatever that means - all looked good on their end) and even doing a warranty replacement (T-Mobile charged me $20), I finally got fed up and decided to cut my losses (still have over a year left on EIP).  I bought a Pixel 6 from T-Mobile and, earlier today, someone called me and the phone call only came through on the Digits app on another line but did not come through on my Pixel 6.  I tried to call back on my Pixel 6 and the call would not go through (I had Wifi Calling enabled).  I had to toggle Airplane Mode on and off to reconnect to the network and place the call.  Very frustrating.

Same issue … I see the reply is marked as resolved two years ago but it’s not.

At random, even though the phone shows it is connected, people calling me will get in the voice mail, and I won’t get any notice somebody has called neither the ring nor a voicemail message for hours. I changed the sim, I restarted the phone, spoked with the technician - same thing.  Looking for a solution got me here only to see people had similar issue even two years ago.

switching on either WI-FI calling or VoLTE seems to fix the issue. It will be great if technicians suggest those options before making users factory reset their phones.

I have an unlocked LG G6.

Same issues here, have a Pixel 2,  LG v20 ,ZTE BladeXmax , LG G4  and Nexus 5x.

Sometimes I'll call my daughter's phone and I go straight to voicemail other times, it will just say calling but no ringing. Ex-wife called last night 3 of our phones and only the LG v20 received it (only TMobile branded phone). I noticed this issue about ~1 to 2 months ago.

I purchased the Alcatel Go flip from Tmobile earlier this year and noticed right away calls would seldom ring through but go to voice mail, even when I had a good signal.  I thought maybe it was the phone itself as there are reviews for this model indicating others having the same problem.  Maybe it's not the phone after all.

I've also received voice mails but had no missed call notifications.  Yesterday I had a voice mail notice show up but the message had actually been left the day before, at a time when I had my phone with me and it was turned on but didn't ring.  I had checked my phone periodically the day of the message and there was no indication of a voice mail until the following day.   So far texting seems to be working ok but I don't use it all that much.

Another odd thing is I used to get a full set of signal bars at my house but now find myself having to walk around to get two or more.  Strange.  I've been with Tmobile since 2007 and rarely had any problems until this year. 

Can't claim to know that much about cell phone bands, just the comparison I posted. Possibly you could check the bands on you Note to see if consisten with what I've found.

Confusing part is that models for different areas of the world have different bands. I used this site plus the Honor  and Lumia support site

https://www.frequencycheck.com/

Because of different varieties of the same phone,you need to find the model number of the phone, e.g. Honor 6x is BLN-L24. For most phones it's in settings/about phone

There's also this page listing the phones with latest TMO bands  T-Mobile B71 Phones

I thnk you are correct in believing tha it i only happening on non-Tmo branded phones

I believe it is happening on phones that do not have all the bands T-Mo is using now. I suspect they changed them in expansion of the network.

Had an Honor 6x which worked fine up until ealier this year.

Honor bands: LTE: 2, 4, 5, 7, 12, 17 Bands

After no resolution, I filed a complaint with the FCC to see if that would escalate the issue. Was contacted immediately by a nice lady supposed to be connected with the president's office. She said the engineers asked if I could switch the sim from the Honor to another phone. The only other phone I had was a several year old Lumia 950xl (Australian Model) I did the switch and the problem did go away on that number. Unfortunately, the Honor still has the problem even tho it has a different number now, as does my wife's.

Did some checking on the Lumia to see what the difference was. The Lumia's bands are:

LTE band 1(2100), 2(1900), 3(1800), 4(1700/2100), 5(850), 7(2600), 8(900), 12(700), 17(700), 20 (800), 28(700), 38(2600), 40(2300)

The additional bands on the Lumia are 17(700), 20 (800), 28(700), 38(2600), 40(2300).

As somethin0g of a consolation, TpMo sent me an LG Stylo 4. It only has 2GB ram but is nevertheless pretty fast and has the latest version of Android, plus more bells and whistles, e.g. wifi calling and some android thing that sounds like Apple Face Time.  I have tried setting it up for my wife, but she still wants her old Honor even tho it still has a problem 😥  The Stylo bands are:

LTE: 1, 2, 3, 4, 5, 7, 12, 13, 20, 38, 41, 66, 71

Comparing the Lumia, Honor and Stylo, it looks like the bands missing on the Honor and present on both the Lumia and Stylo are 20 and 38 so I suspect lack of those bands are the cause of the problem. Can others check their phones' bands for comparison?

There seems to be something magic about 20 and 38 which eliminate the problem.. 66 and 71 get the latest T-Mo features, but they don't seem to be required to eliminate the problem we are discussing as the Lumia 950XL doesn't experience the problem  and doesn't have those bands.  I wish the engineers would be a little more helpful it figuring this out. It has to be hurting T-Mo's reputation as some of the people in this thread have switched. My daughter was on our plan and left.

I myself was thinking of trying Consumer Cellular as they got good ratings on Consumer Reports and supposedly used the ATT network. But then I read that they had started using the T-Mo network also, so that wouldn't help.

I'm only still here as we have 4 lines for $100 and have two phone without the problem. Others might not be so lucky

I moved from AT&T to T-Mobile and the same issue has persisted since the move to T-mobile. Me and my wife have One Plus 3 and One Plus One and caller often complain that they reach our voice mails directly without any ring. We do receive voice mails sometimes, but not always. It;s really annoying and despite communicating with the tech guys no resolution so far. Note that we used the same phones with AT&T and never cames across this issue. I have tried switching bands, choosing only 3G and 2G networks, but the same issue persists. My wife has not been able to setup banking alerts as she would never receive authentications codes from her bank. Not sure how long I would continue with this, but I wish i hadn't made the move from AT&T.

Same problem with my phone.  It just started 2-3 months ago for me.  Delayed texts, phone won't ring when someone calls, no missed call notification, long delay when i try to call out.  I thought maybe i need a new phone... maybe i need a new phone service carrier.  It's terrible!  My wife works across the street from our house and today she tries to call me... I'm at the house... no call received!  So she tries to text me... got the text 1/2 hour later!  NOT COOL!

I have the same thing happen to me. I received an emergency text from my work via Hangouts (my back-up) concerning a closing wrt hurricane Florence. The text on my i-phone via T-Mobile did not show up (my primary alert phone)! I tried calling my i-phone from another phone and it wouldn't ring. Then I called that other phone from my i-phone and it went thru and then the text showed up. With the hurricane approaching, T-mobile needs to clean up their problems with their network! It is not acceptable that people can be reached by phone or text!

Not sure when t-mobil will fix this. Lately customer service told me to delete old messages to make room for new(never received) messages, DIDN'T WORK.

Will they take action when people loose important calls from loved ones, calls from work or a doctor missing calls from patients, a businessman never receiving calls from customers?

Wondering if t-mobil will reimburse people who lose patients/business because of issues with their network or when t-mobil starts getting sued in such cases?

Seriously thinking about emailing the CEO, found his email on twitter(link below), hoping the address is correct and he gets the email. Maybe others should email him too.

John Legere on Twitter: "Email me John.legere@t-mobile.com… "