On Us with AirPods promotion & rebates

I got lured to this airpod Promo.i would call this as a scam by Tmobile by luring customers with their false advertisement. Got 2 airpods and while purchasing, their website dint mention anything about this blunder , not even while applying for rebate they dint mention that it can b done for one device per account. But not they are claiming this. T-Mobile - this is a scam !! If you dont know what it means. You wont sustain this industry if you are cheating customers with your false advertisements !!

Believed the ad that phone and AirPods were “on us” especially when this was “verified” by the salespeople at the local store. No mention or documentation about having to do a rebate for the AirPods. I was assured that I would see charges for the AirPods and new phone on my bill followed by credits for the same amount each month and as long as I stayed a TMobile customer it would pay off automatically. I repeatedly asked about additional charges. No, they assured me. But, I was warned, the bill would take a month or two to be regular because I was getting the promotion and the new phone, etc. but be patient and the various charges and credits would cycle and it would be the same each month after that unless I changed plans. So three months of confusing bills later I called today. The representative passes judgement by asking me why I waited so long to call if I had billing questions while telling me for the first time about the rebate it is too late to apply for now. Salt in the wound is already having AirPods Pro, I did not need or want them but took them because they were supposed to be completely FREE. By the way, they remain unopened to this day. The rep then explains that there was actually a $7 difference between my promotional credit and the amount of my phone payment which means the FREE phone will cost me $210 after all. Finally, he admitted they shorted me a month of “credit” and put it on the account. Don’t get me started on the home internet fiasco as that requires separate customer service calls to address. Then at the end of the call the rep asks if I will recommend TMobile to my friends and family and can’t seem to understand why I said NO!!!! 

You got off light. Try fixing your bill after trading in five: 1-iPhone7, 2-iPhone10R, 1-iPhoneX and 1-iPhone12. I also paid ‘all the differences” and so on. They screwed the whole thing up soooo badly. That was Nov 2021, here it is March 2022 I still haven’t received a correct/normal bill yet. I went from $119 a month NEVER HAD AN ISSUE FOR YEARS. To 5 different screwed up bills and amounts and attempted corrections in a row now. They messed it all up (and the AirPods debacle) and for the rep who set it all up and assured me MANY TIMES everything was going to come out just right they charged me a representative helper fee of $30 PER PHONE!

Im on the phone with them now trying to figure this out. I too was under the assumption that all i had to do was wait for my rebate and they would handle it. I wasnt told about a promo code at the time of purchase either. The store i go to is brutal. Its like ClUb T-Mobile in there, a hang out. The girl didnt even set up the insurance on my phone when i told her i wanted it so i ended up getting apple care.Thankfully the girl im on the phone with is helpful. Got to say im glad i found this thread because i directed her to it and now she sees that i indeed got my phone during this promotion. Just hope there was no time limit to when you have to claim….None of our faults. Dont know why we weren't told about the promo code.

The lady i got was really good. Unfortunately, i didnt make the promo code but she adjusted my bill for the next 4 months of 20 bucks. So i basically paid for these in full minus the 8 bucks…. God that new haven store is garbage bunch of clowns Tik Toking