I made a switch to T-Mobile and ported my number as a part of the promotional plan in which T-Mobile gives $830 in bill credits on trading in an eligible device.
ORDER NUMBER: 510105087150
ORDER DATE: 05/04/2021
TRADE IN DEVICE - Apple iPhone XS 64GB Grey - T-Mobile
TRADE IN DEVICE SERIAL NUMBER - 356171095437470
USPS TRACKING NUMBER - 9202090284184807698551
Trade-in device was mailed by me using the shipping label(which did not have insurance on it) sent by T-mobile . The device was delivered successfully to the shipping address at 7:34 pm on May 18, 2021. After more than 2 months T-mobile is saying that they never received the device. I checked back with USPS and they opened a service request - 28968110 and confirmed that the package was successfully delivered. T-mobile has now taken off my promotion and making me to pay in full, for the new device. T-mobile is making me accountable for this loss and says they can't do anything.
Best answer by syaoran
View original