Accounts & Services

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  • 5,038 Discussions
  • 19,011 Replies

5038 Discussions

M
MizLoveNovice
asked in Accounts & Services

Family Allowance Never Allowed number is Allowed

I have two numbers on the never allowed list and they can still call and send messages. 

0
M
13 hours ago
G
Gohanks34Novice
asked in Accounts & Services

How quickly will T-Mobile reassign a deactivated phone number?

I used to study in the US and had a US number with T-Mobile, which is gonna be deactivated soon. I plan on getting a new phone number in my home country in the few upcoming days, but I don't want to lose my WhatsApp information. I know that as long as the phone number isn't reassigned and logged into a new WhatsApp account, I won't encounter any issues, but I don't know how long T-Mobile will wait to reassign a recently deactivated phone number. I would appreciate any info on this if anyone has any. Thank you.

1
syaoran
Pillar
23 hours ago
A
AUTOPAYresistorFirst activity
asked in Accounts & Services

Forced Autopay is downright rude.

Does T-Mobile understand that if they ever attempt to change my payment method to AutoPay without my pre-approval again, it will result in end of a long relationship?

1
gramps28
Pillar
1 day ago
D
DebiZFirst activity
asked in Accounts & Services

Update banking info

I need to update my new banking info that was recently changed yesterday due to my computer being hacked, we had to get a whole new banking account, etc.  How can I put the new routing and checking account information in, where do I go to?  Debi

0
D
1 day ago
6786623507
6786623507
asked in Accounts & Services

Change Screen Name

How do I change my screen name?  Somehow, it’s displaying as my mobile number.  I want to change it to something else.  Please advise.  Thanks.

0
6786623507
2 days ago
Y
yiqin0011First activity
asked in Accounts & Services

In-Flight Connection usage

How to use In-Flight Connection usage benefit?

1
F
2 days ago
E
EsmiraldaFirst activity
asked in Accounts & Services

not what it seems

I had a T-Mobile plan and it was the Senior 55+. My bill was never over $55. I traded in my phone for an iPhone 14 and it was tall for sure that it would not be more than $75 a month. I was reassured over and over again that it would not be more than $75 a month I’m a senior on a budget and I can’t afford more than that. They reassured me once again it would not be over $75 a month and guess what it comes to $115 a month! that’s monthly! That’s ridiculous! I called to argue about this and I could either take it or leave it. And since they already signed a contract, I couldn’t leave it because I was in a contract. So now I am paying $40 more a month than I had budgeted in. Where is that money supposed to come from?  I have to take from something else just to get this. I can’t believe how they screwed me on this. There’s no compromising, there’s no trying to work this out, there’s nothing. Just take it or leave it. How many more elderly were taking advantage of ?  

0
E
3 days ago
S
suave51780First activity
posted in Accounts & Services

Old bils

Is there a way for me to get a copy of either my bills or payment history from 2017-2019 when I was a Sprint customer?  I know those are aged bills, but I wanted to know can this be done. I am in need of at least the payment history for those years while I was with sprint.

1
gramps28
Pillar
4 days ago
D
Don'tCallMeFirst activity
asked in Accounts & Services

Savings by no longer paying with credit card?

T-Mobile will now be saving approximately 3% monthly on every account that has been strong-armed into migrating their autopay away from a credit card. I haven't seen any announcements indicating that those savings will be passed along to the customer. When will we see those savings?

1
gramps28
Pillar
4 days ago
N
Nay91First activity
posted in Accounts & Services

Received Excellent Customer Service

I would like to acknowledge Damian T. from the MAGNOLIA, TX location for his EXCELLENT customer service skills. He was extremely helpful, kind, knowledgeable and patient with us when switching over our phone lines from AT&T to T-Mobile. I enjoyed speaking with him and he left a great impression on me as well. Thanks again Damian for your outstanding assistance! :)

0
N
5 days ago
E
etcustomeruserFirst activity
posted in Accounts & Services

STAY AWAY FROM TMOBILE, THEY TRIED TO SWINDLE ME!!

Supervisor 1: Carlo Rep 2: EdwardSupervisor 2: RowelI chatted with an online representative and informed I wanted to add 2 new lines by doing a trade in for 2 devices I informed that if all went well, I would want to add one more line by doing another trade in I was going to do this via the online portal but the representative informed me that he could help make this a smooth and easy process I agreed. He processed the request and I received the 2 iPhone 15s ISSUE 1: I found it weird that I didn’t receive any box to return the trade in devices so I reached out the a representative again They informed me that I could just go to a store and have them print it out and they could mail it ISSUE 2: I went to a store on Saturday, 11/9 and explained the situation. They tried to pull up the trade in return slip, but could not find it. So they informed me to ask the representative online to email it to me so that the store could print it out. ISSUE 3: After waiting for them to respond and a lot

0
E
6 days ago
J
jessiemooreFirst activity
asked in Accounts & Services

Cancel Digits

I have been trying to cancel my Digits plan and always come to a dead end.This is absolutly frustrating & I would have cancelled months ago but it is always a run around. Sitting on hold forever, links that don’t connect me to anything helpful.PLEASE HELP ME. 

0
J
6 days ago
S
srschuttFirst activity
asked in Accounts & Services

Stole $

In November of 2022, I went in person to the T-Mobile Store at 4071 Lee Road #170, Cleveland, Ohio 44128 and terminated cell phone service for the phone number 330-344-0821. On November 9, 2023, I noticed that T-Mobile had been illegally withdrawing money out of my account. This has gone on for 12 months for a total of $643.56. The employee I spoke with is Employee 187298 I can not get a straight answer or a response when I will receive the money or if I will receive it. They have not made any attempt to resolve the issue or offer any compensation. I have all of my employee ID numbers for people I have spoke to and the ticket escalation numbers. 

3
gramps28
Pillar
7 days ago
R
RobespierreFirst activity
asked in Accounts & Services

Billed for 2-3 lines when I have only 1 line

In September, with the release of the new iPhone 15, I decided it was in my economic interest to upgrade my cell line plan to Go5G Plus, to take advantage of service promotions and device discounts. The promotions and device discounts have been as promised, and I haven’t had issue there.My issue is that for 2 billing cycles now (and I suspect a 3rd coming soon), I have been charged as if I have a family plan of either 2 or 3 lines. I only have 1 line and have always only had 1 line.Now when I talked to support via telephone, I realized it’s important to whom you speak.  I had credits on my account from the trade-in I did back in September. So when I was overcharged for 2-3 lines, some reps would explain to me that everything is actually correct because (bear with the leap in logic) I technically didn’t owe because the credits covered even the overcharging.I finally got a rep the first time who realized right away what was going on, and I was properly given a credit adjustment.To my ast

2
R
7 days ago
D
DoctorA49First activity
asked in Accounts & Services

Using GMail email address with T Mobile Home internet

If switching to T Mobile Home Internet how to setup GMail as primary email address since will lose current email address with my current ISP? 

0
D
8 days ago
J
JimLipanFirst activity
asked in Accounts & Services

Mexico

I am traveling to Mexico. Do I still have unlimited calls/text/data?

1
gramps28
Pillar
8 days ago
Z
ZiArt3383First activity
asked in Accounts & Services

how can I add number to my account?

How do I add a non t-mobile phone number to my t-mobile account.

1
H
Community Manager
9 days ago
H
Hi.First activity
asked in Accounts & Services

Digits

1. How may I cause the Digits web client to remember my device?  2. How may I prevent the Digits web client from automatically logging me out?

1
H
9 days ago
S
Steve40th396Rookie
asked in Accounts & Services

I want to add a person to my account online

I am online, in my account and am trying to add a person to the account. I went to link that says just that. But all it wants to do is add a device..I have my wife, and daughter as authorized users to purchase, upgrade etc in the any store if I am not there. How do i add another person.

1
H
Community Manager
9 days ago
R
radhika233First activity
posted in Accounts & Services

Troubleshooting Netgear Router Issues: A Comprehensive Guide

Netgear routers are renowned for their performance, yet users might face various issues that disrupt their internet connectivity. This comprehensive guide aims to address common problems associated with Netgear routers and provide effective solutions.1. Netgear Router Not Working: Troubleshooting Connectivity ProblemsExperiencing issues with your Netgear router not functioning properly? Our guide on Netgear Router Not Working provides troubleshooting steps to resolve connectivity problems effectively.2. Netgear Router WPS Button: Understanding the Connection ProcessConfused about how to use the WPS button on your Netgear router? Our article on Netgear Router WPS Button explains the connection process in detail.3. Netgear Orange Internet Light Error: Fixing Connectivity IssuesEncountering an orange internet light on your Netgear router? Our guide on Netgear Orange Internet Light Error offers solutions to resolve connectivity issues indicated by this error.4. Netgear Router Keeps Disconn

0
R
11 days ago
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willoughbyj42First activity
asked in Accounts & Services

Is this a qualifying plan for promotions?

We were originally with Sprint and then got transitioned to TMobile.  Upon transitioning, our plan unlimited plan with Sprint was transitioned to “T-Mobile Unlimited TI Plan w/Plus Int'l v3 - 2-10 lines.”  Is this a qualifying plan for all the Tmobile promotions like upgrading phone, trade ins, etc?

0
W
13 days ago
J
jsunnybFirst activity
asked in Accounts & Services

account

So I have a family plan and my husband is the account holder.  Is it possible to move the account under me as the account holder?  Also, why is upgrading our plan to the GO5G way more expensive then if we were new customers?

1
F
Pillar
14 days ago
C
ChandraAFirst activity
asked in Accounts & Services

Postpaid to prepaid conversion

I would like to convert my postpaid line to prepaid. could you please let me know how can i do it without visiting T-Mobile store.

1
F
Pillar
14 days ago
J
Jasming78First activity
asked in Accounts & Services

short codes

What is 670-94 short code?

1
F
Pillar
17 days ago
E
eric5hoFirst activity
posted in Accounts & Services

my account

So I have been a sprint customer for over 20 years never had a late payment...20 years!! My mom recently got sick n since then I have had some unforseen financial burdens and was a day late on my monthly payment after a text message that my account had apast due amount...when I didn't pay it they susspend3d my account n made me pay an extra $20 per line to get my service Connected again.. 20 years of payments n they do this to me. I'm sooo passed n disappointed that I'm considering closing g my account t n going g somewhere else.spri t has never done anything for me as incentive for being a good customer never a new phone or an upgrade or anything free to show their appreciation. They just take from me n that's it. So my question is...am I being narcissistic or feeling g entitled or just being a big crybaby for  being upset about this or do I have a right to be pissed about this. Please tell me if I'm being g rediculous by expecting special treatment or something from them...as I was w

1
F
Pillar
17 days ago
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