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  • 19,582 Replies
4552 Discussions
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GMussendenNovice
asked in Accounts & Services
Ho to habe two SIMs for two devices (only one active at a time) under same phone number?

Hi! This year, together with my family, we celebrate twenty years as very pleased (at least until now) T-Mobile customers.My current phone device - which is still in perfect working order - is a Cat S61 (https://www.gsmarena.com/cat_s61-9076.php).  However, it's six year old and only 4G.  Very unfortunately, its maker (Bullitt Group) went defunct this past January, leaving it without any future worthy successors.The primary worthy successors I found are those offered by Ulefone.  From them I just obtained the Armor 27T Pro (https://www.ulefone.com/products/armor-27t-pro, https://www.ulefone.com/a/pf_preview?id=5bb53063-6db2-4df0-a6c4-a3d09cb1f25d) which I received a bit over a week ago and it (using WiFi and a USB C-C cable) with its Android 14 OS loaded itself with all the apps from the Android 9 Cat S61 that are applicable to its Android 14.I haven't yet placed a SIM on the Armor 27T - that's the subject of this conversation.I'd like to keep my present Cat S61 with its present 4G SIM

2
tidbits
Pillar
5 hours ago
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SilRod01First activity
asked in Accounts & Services
Suspended lines charges more than $10.0]

I suspended my daughters line in June & was not billed the $10.00 per your guidelines. Why was I billed $60 something dollars instead of the $10.00 I'm on the magenta plan.  

1
syaoran
Pillar
15 hours ago
T
T-MarkFirst activity
asked in Accounts & Services
why do I have to reconnect devices after wifi goes down and comes back up?

I have only had t-mobile home internet a month now. It has gone down a few times and comes back in a minute or so. But the issue is once it comes back some of my devices are no longer connected. A Epson wifi printer needs to be reconnected by entering the password again using arrows and a list. My TCL ROKU TV needs to reconnect the wifi also. I have had both devices in the same location for 2 years. Neither ever had a problem reconnecting when my century link wifi went down. So why do they loose the connection with T-Mobile?

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1 day ago
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MeowtaSpeaker
asked in Accounts & Services
How can I log in to my T-Mobile account without a T-Mobile line of service that includes a phone?

Turning off 2-step verification does not always assuredly provide the T-Mobile customer with the ability to log into their online, T-Mobile account using only their email address and password. Too often, the system will still ask to send a confirmation code to a T-Mobile phone number.If I only have a T-Mobile home Internet account, my T-Mobile Internet device will receive a confirmation code to use for logging into my T-Mobile online account via a laptop computer.But, if I only have SyncUp devices on my T-Mobile account, I cannot receive a text message from T-Mobile on those devices. How do I log into my T-Mobile account if I only have SyncUp Trackers as my T-Mobile devices? I want to be able to check my billing information, order status and account settings from my laptop’s web browser.I have been working on this problematic issue, enlisting the assistance of T-Mobile technical support, for months. I must continue to pay for a T-Mobile line of service that includes a phone just for th

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1 day ago
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ivy2024Novice
asked in Accounts & Services
Usage Details

Hi.  Anyone having issues with access to usage details? No info shows

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2 days ago
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pinnacle1loriNovice
asked in Accounts & Services
T-Mobile will not let me return phone

I was told by a T-mobile phone rep that I could have 1 line on 2 different phones. They mailed me a new phone, and I have spent HOURS over the past month trying to make this work. I have had multiple phone calls with T-Mobile, and have gone into the store twice. I was finally told that the only way to make this work is by going through the DIGITS app. Once this was explained to me, I realized this would NOT be a good solution to my problem. So, I asked T-Mobile to cancel all of the DIGITS items and just switch back to one line for one phone. I want to return the extra phone I have that I’m not using at all now, and T-Mobile will not take it back becuase I am 2 days past the 30-day return policy. This was T-Mobile’s fault for telling me something could be done that cannot be done, and I spent over the 30 days trying to figure it out and make it work. I have been a T-mobile customer for over 20 years. I can’t believe they would not do the right thing and take the phone back. I have perso

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gramps28
Pillar
2 days ago
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KeyyyyNovice
asked in Accounts & Services
usage

It won’t let me see my usage. Does anyone know what’s going on? And when this is going to be fixed? 

1
syaoran
Pillar
2 days ago
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davedavis3Novice
asked in Accounts & Services
Formal Complaint

How do I file a formal complaint about a phone never received supposedly shipped a month ago but continually am told “its being researched”.  UPS confirmed they received the package but no contents in the box.   They are liars and I need answers

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3 days ago
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vulcanvn2000First activity
asked in Accounts & Services
apps

i wanna know how family mode got on my phone! am i being tracked by stalkerware??!!

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3 days ago
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Phill IngramNovice
asked in Accounts & Services
Paramount

is the paramount + subscription still available?

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gramps28
Pillar
4 days ago
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RainabrainzFirst activity
asked in Accounts & Services
hijacked sms messages

On Juky 25th I started recieving text messages from 127. I didn't notice because I text but not an awful lot. It appears I'm recieving sms that is 2fa codes. I'm not recieving many sms from people. Actually, I'm recieving from contacts I have saved. But not unknown numbers (?) Possibly.  I suspect someone has signed up my number to a business voip service and is pulling my sms into their device. Can you let me know what provider or imei is recieving my texts. This has happened before and I'd like to get something done about it this time. 

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4 days ago
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paulamFirst activity
asked in Accounts & Services
issue with the sim protection tab in my account

Hi,I have a sim protection tab not working on my tmobile account:What should I do? How could I contact via email a representative of Tmobile? Thank you in advance for your assistance

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5 days ago
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SKennFirst activity
asked in Accounts & Services
Old

Must I have T-Mobile wireless service to get TM Internet service ? 

1
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5 days ago
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KKHoltNovice
posted in Accounts & Services
Numerous eronious billing issues - customer service states they have resolved the issue but no change

I have only had t-mobile cell/internet for nine months.  I have not had one correct billing cycle due to trade-in credits being erroneously removed.  I will then call into customer service to resolve the issue, and they happily state that they have fixed the mistake and the situation should be resolved within one billing cycle. The first time I made this call was in Feb/March.  They accomplished a bunch of back credits/promotions but they still messed up the actual billing.  I call again in July and ask to elevate the problem because their team didn’t fix it last time.  Once again, I’m placated and promised that this will be fixed.  I asked for documentation within the phone call of what was discussed and they refused to produce such an item stating that they have no capability to communicate.  T-MOBILE is a communications company, elevate the situation until you can find someone that can actually follow-through!  No luck but I was assured I would be contacted within 72hrs to further a

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5 days ago
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Kingshawn148Novice
posted in Accounts & Services
can’t receive incoming calls

Can’t receive incoming calls 

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K
5 days ago
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rmbredaFirst activity
asked in Accounts & Services
switching phones on same line

Hello,I am already a tmobile customer and i want to switch my phones for the same line. I am purchasing a refurbished iphone and want to switch it out with my current android. How can I do this? Im aware I need an eSim card for the iphone but i cant find that option anywhere on the account. 

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syaoran
Pillar
5 days ago
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KingAndrews1996First activity
asked in Accounts & Services
help

When I had bought my phones I never set up a pin now I cannot figure out the pin

1
syaoran
Pillar
6 days ago
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shippkateFirst activity
asked in Accounts & Services
copy of sim card while phone is off?

Hello, so recently my phone fell in the ocean but my phone is off, will i be able to get a copy of my number if my phone is off?

1
gramps28
Pillar
7 days ago
S
Sooriyapsn
posted in Accounts & Services
International charges mess. time to leave tmobile

Where do I start, I should never have switched to T-Mobile. The customer support is total joke. They do not know what they are talking about. Every representative contradicts what previous representative say. I lost $431 dollars. Well that was ok. But how they waste time during the chats for hours n hours for two months is a really bad.  I am writing to express my extreme dissatisfaction with the customer support I received from T-Mobile. My recent experiences have been nothing short of frustrating and disappointing, primarily due to the false promises and lack of respect for my time.On multiple occasions, I have been assured that my issues would be resolved promptly, only to find out later that nothing was done. I’ve spent countless hours on the phone via chat with your representatives, who have either provided inaccurate information or failed to follow through on their commitments. It is incredibly disheartening to be promised solutions that never materialize, and to have my concerns

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8 days ago
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LongIslanderFirst activity
posted in Accounts & Services
Spotify / Pandora Prepaid Customers Using Mobile Data FIX

Ok. I have contacted my legal team (I work in the Legal field). And I asked if we can start a class action suit against TMobile for the dreaded challenge of these apps not working on mobile data being there is perk that if you sign up for a specific plan, you are entitled to music and not use your monthly data. Heck it's why I change from the 30 to 40$ plan...I have since opened 3 tickets. No resolution.I will say the work around is to use (Proton VPN APP is free) a VPN. Once you enable it, bam the music works on mobile data. You can disconnect the VPN and the music app still works.Now I also understand the APN hack to change to IP4 which does work but not 100%. But then your traveling at IP4 on all your apps...So the real challenge actually isn't TMobile but the actual music vendor not supporting IP6. So a class action suit would raise corporate eyebrows but in the end it's the fact of Spotify not on the IP6 level. 

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gramps28
Pillar
8 days ago
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kiksten43First activity
asked in Accounts & Services
Refill your T-Mobile account not possible

Hello,I get a message every month telling me to top up my account. I only used this number for my vacation in the USA and no longer need it. The problem is that I can no longer log in to my T-Mobile account because I don't have access to the number.I would like to delete the number and the account so that I no longer receive the message by e-mail.Thank you

3
gramps28
Pillar
8 days ago
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EnriqueEFirst activity
asked in Accounts & Services
line pairing editing

May I edit line pairing on T-Mobile App or website?

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9 days ago
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lydiaFirst activity
asked in Accounts & Services
Please correct my bill

Hello,This month, my bill increased by $10 without me to change any plans to my account. Please correct this month bill.Additionally, please lower my plan to the Essential plan.  

1
gramps28
Pillar
10 days ago
V
vortex91Rookie
asked in Accounts & Services
Help device unlock over 2 weeks waiting.

Over 2 weeks ago I wanted to unlock my phone.  I attempted to do so via phone itself device unlock.  It told me I needed to payoff my phone.  I did so and tryed again but it gave error to reboot my phone and try again.  I did so but still same error.  I waiting about a week and kept trying daily but still same error.  I called in last Friday and support told me that its unlocked and that they will send the signal again and to try again in 24 to 72 hours.  I tried after 72 hours and every day since and still same issue.  I called again today and was told exact same thing.  My flight is coming up in a week and I need this phone unlocked to use international sims in it.  HELP.

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gramps28
Pillar
10 days ago
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madmadmikexNovice
asked in Accounts & Services
Home internet return?

I have requested multiple times for this to be cancelled and removed from my bill. The people at 611 told me it would not be terminated until I take the modem to a store to turn it in. I have been to 3 of my local stores and they refuse to accept the modem. Telling me I need to mail it back in the return box they send me. They refuse to send me a box to ship it back. Please help me out of this contract before I have to cancel my t-mobile all together.

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10 days ago
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