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HUGOBOSSFirst activity

asked in Accounts & Services

How many tries does it take to get my porting credits added to my account?

I ported over during the holiday from Verizon, I brought over 2 phones with numbers along adding a 3rd line. I was promised up to $800 per line to transfer from Verizon and I can’t get any help on this, not 1 person wants to own it, HOW CAN I GET THE HELP!?!?

29 days ago

Jstsktnby1First activity

asked in Accounts & Services

Over Paid Lease

I have two phones on my account. Both phones were lease to own. The lease charges should have stopped 11 months ago. I called once last year and got nowhere with CS. Last year was a rough one for me so unfortunately I couldn’t keep calling and fighting and T-Mobile continued to charge me a lease fee. I was involved in a fatal traffic accident and was facing misdemeanor manslaughter charges all while trying to get divorced. I had plenty of other things to deal with while working fulltime and studying to get certified in my field. Today T-Mobile calls and tells me that they will only give me a credit for the last two months as they will not go back any farther. If I owed T-Mobile for anything farther back then two months I would certainly be made to pay so why doesn’t T-Mobile???

29 days ago

raskarimiFirst activity

asked in Accounts & Services

Activating a deactivated number

Hi, I was in Germany for 8 years and then left returned to my country. Now my SIM card has been deactivated because I did not use it. Is it possible to activated it again? Best regards,

30 days ago

CHADTHAONEFirst activity

asked in Accounts & Services

How do i replace a lost or stolen Project 10 Million hotspot device

I recently had my child's hotspot device stolen by someone and would like to report the incident and have the device replaced ASAP especially as the service renews in a few days and I do not want the thief to enjoy the free wifi it provides plus my daughter uses it to get important school work done so any assistance I could get regarding how to do so would be greatly appreciated. Thank you!

30 days ago

jnr1062First activity

asked in Accounts & Services

Autopay discount not on bill

I switched to T-mobile internet at the end of February. I just received my first bill and autopay payment was debited from my account today. However, the $5 autopay discount was not applied. Should I expect this to show up on next month’s bill or should it have been on the first bill?

29 days ago

SouthPhillyPTFirst activity

asked in Accounts & Services

Unlimited 1 Hour In-Flight Sessions

When using the unlimited 1 hour in-flight WiFi on a flight longer than 1 hour, does this mean I will be able to log back in after every hour of WiFi usage unlimited times? Thanks for the clarification.

1 month ago

Formerly SprintFirst activity

asked in Accounts & Services

Sprint bills

Is there a way to print old Sprint bills?

1 month ago

whythisFirst activity

asked in Accounts & Services

third party purchases

How can I make sure I have third party purchasing

1 month ago

LenkFirst activity

asked in Accounts & Services

TravisSalFirst activity

asked in Accounts & Services

Business Caller ID name appearing incorrectly on T-Mobile outbound calls

Our company has a voip carrier that has updated our CNAM for our phone line in their database. When we call a T-Mobile wireless customer it comes up with the phone# and an incorrect copmany (occassionaly it will show a name, some calls it shows the incorrect name, some calls it is just the number) which is causing issues with people knowing who is calling. How do we get T-Mobile to update their CNAM file so that when we call your wireless customers our correct name appears

1 month ago

sherry16First activity

asked in Accounts & Services

T-Mobile won't let me change my phone number

I called T-Mobile yesterday to change my phone number because I am receiving a lot of spam phone calls. I called and the woman helping me gave me a new number and told me to wait 2-4 hours for this change to happen. I waited 5 hours and my phone number never changed even after turning my phone off and on multiple times. I called again and the woman on the phone told me that the change looks good on their end and to just wait a little longer. It has been OVER 24-hours and my phone number has still not changed. I called again and have been on the phone with the agent for almost 1 hour. He keeps giving me different phone numbers that are available but every time he tries to put it through he receives an error message and won’t tell me what it is. He then asked if he could call me tomorrow and I am furious because this change should have happened yesterday! Has anyone dealt with this? T-Mobile is being vague and no help with this issue and it is irritating and frustrating.

1 month ago

Droid4LyfeFirst activity

asked in Accounts & Services

Help! User Roles

Hello does anyone know how to set User Roles. There are apparently 4: Primary Account Holder, Authorized Users, Standard User and Restricted User. TMobile though is only able to set Authorized Users. How does one set the secondary number as Standard User? Standard User only allows access to their information, pay bill but NOT make changes to the account. Any help would be greatly appreciated.

1 month ago

MalikdebrideFirst activity

posted in Accounts & Services

THE WORST CUSTOMER SERVICE EXPERIENCE!!!

I've had the worst experience dealing with Tmobile for 8 months since I opened an account with my mother. We had asked for 2 Lines only (plus a free line was given to us). Turns out we were paying for 3 lines (minus the free line) and 2 internet lines for 7 months for a total of $834!!! (Records were checked)I've spoken to 3 SUPERVISORS, and I am told I cannot get my refund for that amount or my account would be in delinquency! Now I am told I'm only owed $330, and to top it off I can only get $79.00 out of that while the rest goes to my already current bill. Ridiculous. (Every supervisor says something different).My account was altered wrongly multiple times and had to be adjusted everytime I called. We have not be reimbursed in any way.My bill was corrected. My free line is suspended. (Still have to pay $10) and also pay $10 for the other suspended line. We are left with an ultimatum that doesn't seem like it makes up for how wrongly we have been treated since starting an account wit

1 month ago

BoogerFirst activity

asked in Accounts & Services

DENIED ACCOUNT ACCESS WITH DESKTOP

Hello.Cannot seem to access Tmobile from my desktop. I have tried chatting via my cell phone, they didnot help. I have cleared cache/data. I have tried Google & Edge. What is the problem. It is very odd that I cannot go to my account to review/print out a bill or look at other plan options.

1 month ago

ConniFirst activity

asked in Accounts & Services

Access to billing detail

Hi, My husband and I are both unable to view the details of our monthly bill and each gets a message that we need to request access from the primary account holder. When we hit the button to request it gives an error that our wires are crossed. We can only see the line charges for our phone. What is going on and who the heck is the primary account owner?

1 month ago

MaliyanicoleFirst activity

posted in Accounts & Services

Customer Service

Hello,My customer service representative, Ronnah, was absolutely amazing! Ronnah helped me with activating my syncup drive that was synced to my old account. I did not know if I was being helpful with explain what the situation was but Ronnah did not show any frustration and had amazing communication. Ronnah was very professional and assisted me with my issue and in the end helped me resolve the problem very quickly. I am very grateful that there are still customer services representatives that are still so very kind and caring. I wanted to do a personal recognition through a survey, however, Ronnah let me know that surveys are randomly sent out. So this was my next best option. Again, thank you Ronnah! I really appreciate you! ❤️

1 month ago

Johnle114First activity

asked in Accounts & Services

Employee failed to tell me a promotion expired now I am stuck paying thousands of dollars for phones.

Back in September of 2023, TMO had a promotion called GO5G. I called them on September 19th to proceed with the upgrade so I could get the $830 off the iPhone 15. The phone agent (from India) never mentioned anything to me that the promotion expired on the 14th and allowed me to proceed with the upgrade. I spent two hours on the phone upgrading all 5 lines on my account and paid $30 for each line plus the taxes on the phones. After checking my account, I saw that it showed the old plan, and that’s when I started reaching out to them, no one cared to call me to let me know (not a surprise there) and now, because of an employee mistake, I am stuck paying full price on all the phones when I traded perfectly good phones that were paid in full, mind you on their website, the promo was still showing so all they did after months of reaching out (chat and phone, agents saying they will see it through but never called me back), all they could do is offer me a one time credit of $109, and nothin

1 month ago

Mongomedic94First activity

asked in Accounts & Services

T-mobile sales mislead me when buying my plan

Hello, i am deployed in Kosovo with the US Army National Guard. I switched from ATT to T-mobile in dec. The T-mobile sales rep in the Del City, Ok store told me “there is a tower near Camp Bondsteel and you won't be charged for phone calls”. This is the whole reason i switched to T-mobile from ATT. now i have close to 60$ in roaming fees. T-mobile is only offering me a 1-time refund of 50% of that amount. so now i am stuck with a 120$ a month plan that is costing me 25 cents min. T-mobile customer service has been very unhelpful and seemed extremely unwilling to connect me with a supervisor, i had to request a supervisor 3 separate times. as of now i have been on the phone for 40 minutes with 75% of that being on hold. I have also been on hold for 10 minutes alone waiting on a supervisor.

1 month ago

tazweiss828First activity

asked in Accounts & Services

Upgrade Plan

Is there any particular reason I have to contact support to change my plan?I really hate talking to them, I always get someone over seas and they repeat everything I say over and over. “so you’re calling about a question about your bill, let me look up your question about your bill, the answer to the question about your bill……..” I know I might sound like a jerk. But I just avoid calling customer support as much as I can. I have 23 years with them, they don’t have to sell me on staying. Clearly I just like simple. Thus why can’t I compare my current plan to a newer plan without having to have a sales pitch. No, I don’t have some plan from early 2000’s I have kids and they have changed my plan so many times over the years. I just want to do a side by side comparision

1 month ago

syuFirst activity

asked in Accounts & Services

Account Lines limit

I have 5 lines in my account with Magenta® MAX plan. How many extra line I can added? Can I add these line by Tmobile website or it need a eligibility check by Tmobile? Thanks.

1 month ago

Maryq52Novice

asked in Accounts & Services

Delayed in sending me a replacement when i work remote!

I'm so upset. I called T-Mobile and they said that they would send me a replacement box since mine was broken. They told me it would take one or two days. When I called again because I noticed that it hadn't been shipped out, the technician said I could have gone to a T-Mobile store for a box and it was too late now to change. Why didn't the customer service representative let me know that that was an option? I work remotely and this has greatly affected me. The customer service sucks. The intentionally delay sending boxes. They do not care about their customers. I don't understand why they're charging an extra $5 for customer's not to give access to their bank accounts yet, they'll spend millions on super bowl ads. Your customers are watching your greed.

1 month ago

volvodr66First activity

posted in Accounts & Services

They won’t give me an equivalent phone on warrenty repair because computer wont let them?

I purchased an S22 Ultra 256 Gig phone with the extended warranty just over a year ago, At the time the agent tried to get me to purchase the 128 Gig model saying, “You just keep everything in the cloud anyway.” I told him that I dont always have access to the cloud and dont mind paying the premium for the extra memory. Just over a year later after having paid every month for this extended warranty, my S22 Ultra has the dreaded overheating issue many of these phones have been plagued with. It happens so often I can't even use the phone.I called to get a warranty replacement which they had no problem with, except, they want to give me a S22 Ultra with only 128 Gig of memory not 256 like I purchased. They are essentially downgrading my phone and replacing it with one with lesser capabilities.The issue is they do not have any S22 Ultra’s in 256 Gig in stock with which to replace it with. I told them the next closest phone they have with the same capabilities is the S23 Ultra 256 and they

1 month ago

cjhollyFirst activity

asked in Accounts & Services

Why am I getting SMS from our other phones on the phone I forwarded them from

OK, we have 3 phones all on T-mobile linked to the same account (Magenta 55+). One phone replaced an AT&T landline. The other two replaced AT&T mobile phones. (Sense a theme?) The landline replacement gets the doctor calls, neighbors, friends, relatives, so people only have to know one number. The others are for personal calls from people needing to reach us individually. I want to forward SMS from the landline replacement to the other two phones because the landline replacement is rarely looked at.I did that successfully with Tasker. But when a message is forwarded, it comes back from the other phones like they forwarded it to the landline replacement. Tasker is not on those phones, so I don’t see any way it can cause this.Those phones are all linked on the same account because we got them all at the same time, and I am the only one who has half a clue how to access info online, including DIGITS. My wife’s phone is not registered to DIGITS because I don’t want to overhear comm

1 month ago

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