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  • 4,562 Discussions
  • 19,645 Replies
4562 Discussions
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wcagee101First activity
asked in Accounts & Services
I cant recieve verification codes from certain sites?

So I've been having this issue where I can't receive verification codes via text from sites like Amazon and Discover but I receive them phone from others. Is this a problem on tmobiles side? I've been talking with Amazon customer service to fix the problem considering I can't use many of the smart home device features but it hasn't gotten anywhere... -_-

12
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3 years ago
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clsiii1971First activity
asked in Accounts & Services
Is there a way to check texts sent/received from another line on my account?

Is there a way to check texts sent/received from another line on my account?

22
gramps28
Pillar
7 months ago
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jpvw808First activity
asked in Accounts & Services
Adding a authorized user

How do I go about adding an authorized user to my account

5
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2 years ago
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catman19jun00First activity
asked in Accounts & Services
How do I remove a line from my plan

How do I remove a line from my plan?

14
gramps28
Pillar
2 months ago
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magenta4751153First activity
asked in Accounts & Services
PIN number required for account but I have never set one up

I have never set the account up with a PIN but keep getting asked for one to make changes. How do I request the current PIN or change it online? Or do I need to change it at a store or on the phone?

13
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11 months ago
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Seth19First activity
asked in Accounts & Services
Spam Caller: +1 805 637 7243

This # has been leaving voice messages ever since I got my phone in 2018. Every time I shut down my phone then turn it back on it says that I have a new voice message from the same #. Then its says that voice mail was detected using SMS but I haven't even been able to set up my voice mail. So I Googled the # to see if anyone else was having this problem and I found that this # is from Santa Barbara and many people have had this issue just like me and most of them said that this # had something to do with T-Mobile. Then I heard that this # was a viruse or a hacker trying to get into your phone which almost gave me a heart attack. So if you could explain to me what this # really is then that would be great. 

27
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1 month ago
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elvisjayFirst activity
asked in Accounts & Services
Not receiving verification texts --NOT using DIGITS

I am not receiving verification texts. My bank requires verification and I never receive the texts I have to use email. How do fix this?

55
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3 years ago
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joebob4060First activity
asked in Accounts & Services
how do i find my pin number for my account

I need to find my pin number for my account 

11
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1 year ago
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SilsilRookie
asked in Accounts & Services
Do back glass cracks disqualifies for trade-in at T-Mobile?

Unless I’m reading it wrong or interpreting T-Mobile’s document wrong, I don’t think the trade-in policy disqualifies back glass crack.I’m talking about this T-Mobile support documenthttps://www.t-mobile.com/support/devices/device-troubleshooting/check-the-condition-of-a-device Checking your device conditionThere are four main things to check on your device. Click each link to learn more.Screen & LCD damageLiquid damageFind My iPhone & Anti-Theft disabledDevice turns on (Not required for buyer's remorse or warranty exchange)Screen & LCD damageScreen damage (LCD or display damage) voids all warranties and can't be accepted.When inspecting a screen, remove any screen protectors and cases first. Tilt the device under good lighting conditions, and inspect at multiple angles. Screen damage includes hairline cracks that are difficult to see. Screen damage includes: Cracked screen Cracks or chips in glass that is connected to the screen (including edges) Crushed or shattered scr

17
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1 year ago
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BearsonFirst activity
asked in Accounts & Services
Previous Data Breach Settlement notice

Received a text from Kroll Settlement Administration LLC (406 201 8925) talking about the settlement of previous data breach. Is this true?

42
A
1 year ago
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magenta10614584First activity
asked in Accounts & Services
How to check refund debit card balance

I got a refund debit card a while back and just found it again. i do not know how much money is on it anymore. How can i check the balance?

15
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6 months ago
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roxyramirez56First activity
asked in Accounts & Services
How can i view text and picture messages sent

How can i view text and picture messages sent

7
gramps28
Pillar
21 days ago
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crw924Learner
asked in Accounts & Services
Why am I randomly not receiving texts?

A few months ago it came to my attention that I was not receiving certain messages from what seemed like a single person (they showed me their phone proving they in fact had sent me these messages).  Then it happened with another friend. Both these individuals have iPhones and are on T-Mobile. I'm an Android user.It is seemingly completely random, sometimes even in the middle of a conversation, selective texts sent seconds or minutes apart will not come through.So far I have tried:Changing to the stock texting app (I normally use Mood)Clearing the text app cacheuninstalling and reinstalling Moodchanging the SIMT-Mobile advised me to do some kind of reset (which all it did was make me have to put in all my WiFi passwords again)full factory resetConfirmed APN settingsBought another damn phone.Annoying that I could never figure out wth was happening, but no matter, it seemed like things were working. Well, the problem has returned, and it's very difficult to troubleshoot or know when it's

61
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3 years ago
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johnjsalFirst activity
asked in Accounts & Services
Why is my mobile hotspot so much slower than my regular data connection?

Hello all. I'd like to know why my mobile hotspot speeds are so much slower than my regular data connection. I have the old $70 unlimited plan from several years ago, when T-Mobile first started changing things. I have 4G LTE data, and even the mobile hotspot add-on (according to my T-Mobile app) supposedly uses the LTE network and not some slower speed.However, it has been this way for a long time, not just recently. My download speeds when I test it on the phone itself, using the data connection, are decent. The one I just did was 12Mbps. But when I followed that up with a speed test on my PC, using the mobile hotspot, it was 1.33Mbps!Why is this? Does the T-Mobile hotspot throttle your data speeds automatically? I've only used 0.1 GB of my allotment, so I know I haven't gone over. This is pretty terrible. Please help!Thanks,John

46
A
7 months ago
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JackieFirst activity
asked in Accounts & Services
what is my transfer PIN?

Where can I find my transfer pin to transfer my number to another carrier ?

2
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Community Manager
2 years ago
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clbFirst activity
asked in Accounts & Services
T-Mobile Chat

Who ever heard of a cell phone service without chat? People say there’s an option but I never find it. If you try to call, you’re on hold too long….got other things to do. I was able to find chat on my phone, but my messages always fail.Can anyone offer some advice as to what I may be doing wrong? I have never had a problem chatting on anyone’s service. 

28
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14 days ago
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magenta3545670First activity
asked in Accounts & Services
where can i find the balance for each phones

where is the plan the minutes that we use the callers number etc.etc

4
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2 years ago
M
magenta2724053First activity
asked in Accounts & Services
Remove line from family plan

How do I remove a line from my family plan?  They are going on their own.

22
A
3 months ago
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kittymama1213First activity
asked in Accounts & Services
How to port out of family plan and change to individual plan

What should I do if I want to leave a current family plan I am in and change to a individual plan?I am not the primary account holder for this family plan so does the primary account holder need to do anything or I can just port out on my own?

5
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6 months ago
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magenta5850957First activity
asked in Accounts & Services
splitting the accounts

4 lines on account, me and my wife and 2 kids. I want to change this one account into two separate accounts. on one account me and my wife on the other both kids? How can I separate the accounts?

6
gramps28
Pillar
1 year ago
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magentax9First activity
asked in Accounts & Services
How do I redeem Netflix on us if I have an existing Netflix account

This isn't as clearly documented as it probably should be.  I have a Netflix account.  I have an eligible T-Mobile plan for "Netflix on Us". What is the entire process, soup to nuts, on 1) enabling this feature on T-Mobile, and 2) updating my existing Netflix account to that I get the $8.99 credit from T-Mobile, per month.Many thanks for any accurate, detailed information!

15
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1 year ago
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Action1024First activity
posted in Accounts & Services
SOLVED Voicemails not showing up until days after they were left

IPhone8+ I’ve struggled with delayed call and voicemail notifications for years. A phone reboot or airplane mode toggle or network reset would show the missing notifications….but subsequent missed calls/voicemails would not appear.After many wasted hours of support calls and store visits with no resolution, I finally found the source of my problems…….too many visual voicemails!!!!!! PERMANENTLY DELETE ALL OLD/LARGE VISUAL VOICEMAILS!!!!!!!!After removing ~100 visual voicemail messages, I now get immediate  missed call and voicemail notifications.I am so happy!!    

37
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5 months ago
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sweetwillydFirst activity
asked in Accounts & Services
what's up with T-mobile removing autopay discount for credit cards?

I just literally signed up for a new plan - debit cards have fees for providers too - accessing my bank account isn’t a good approach from a security perspective (noting that T-mobile has been hacked - i wouldn’t have shared this directly with T-mobile customer service but there is not email or chat and I don’t have time for phone calls  Action Needed: Update your payment method to receive your AutoPay discounts ACTION NEEDED by 07/17/2023. We’re making changes to the payment methods that qualify for AutoPay discounts. To continue receiving the $25.00 AutoPay discount, you must update your payment method to a debit card or a bank account. Visit your T-Mobile account to update your payment method and keep your discount by 07/17/2023.

347
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2 months ago
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magenta4469737First activity
asked in Accounts & Services
Sending E-mail SMS to T-Mobile Phone

Hey there!My name is James, let me start with the summarized version of the issues:     When sending a message from Gmail to a phone number **********@tmomail.com, the message successfully reaches the phone when that address is entered into the "To" or "Cc" field of the email, but the message is blocked when it is entered into the Bcc field. I tried this on multiple carriers and it seems that T-Mobile is the only one with an issue.     Now for a more in depth explanation. I am currently testing to see if a Gmail account could be used as a quick alternative Mass Notification System for my company. I used my own cell and a few co-workers cells in the test, my own is T-Mobile and the others were AT&T and Verizon. When I sent the message from Gmail to the respective phone numbers, it reached everyone, but I had entered the addresses into the "To" field on the email. For obvious privacy and security reasons, its preferred to enter them into the "Bcc" field of the email, that way not eve

20
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1 year ago
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magenta9304300Rookie
asked in Accounts & Services
One Plus vs Magenta Plus

Here's a bunch of dumb questions.  Are One Plus and Magenta Plus the same plan but rebranded under a new name or are there specific features to be implemented or discontinued in Magenta Plus? If they are different,  will One Plus customers be given an opportunity to either opt out or opt into the Magenta Plus or will we just be transitioned at some point?

6
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3 years ago
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