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  • 4,651 Discussions
  • 18,227 Replies

4651 Discussions

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kathyincaLearner
asked in Accounts & Services

Samsung S23 Pre-Order Problem Through Samsung

Is anyone else having problems pre-ordering the new S23 **through Samsung**? I’ve been trying for the past 5 hours since pre-orders opened today, and it keeps hanging when the Samsung site tries to interact with T-Mobile. That is, I can enter all the data about the phone I want, but when it connects to T-Mobile to verify my trade-in and that I want to use my existing line and plan, it says there is a problem and to try later. Or that my trade-in IMEI can’t be verified with T-Mobile now.\I’ve tried two different browsers, cleared cache, etc. No luck.Samsung and T-Mobile had better honor the discounts I was being offered!

143
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6 days ago
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SCOLCLASSFirst activity
asked in Accounts & Services

USAGE DETAILS NOT UPDATED

My usage nor Digits has updated since my last cycle Jan 28th 2023.  I called and was told they were working on some technical issues and to check it in a few days.  A week later and it still is not updated.  Anyone else had that problem? 

123
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14 days ago
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cholmes87First activity
asked in Accounts & Services

Voicemails not showing up until days after they were left

I'm fuming. I'm paying money for a service that is not giving me missed call notifications, not giving me voicemail notifications, and does not even have voicemails arrive in my inbox until days after they were left (which I can only find out by checking manually!).From what I've seen this is a long term issue with you guys too. Congrats on the great service. I didn't want that interview anyways.

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3 years ago
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puffie300First activity
asked in Accounts & Services

Not Receiving calls and delayed text messages

Hi all, trying to find a resoultion to this issue that's been happening for the past 5 months. My phone is an unlocked HTC u11. Randomly I will not receive calls when I have full bars. It doesn't show up as a missed call or anything. The person will message me on another messenger and when I call them back I usually get a bunch of text messages time-stamped from the past hour that I have also missed. I will also randomly receive voicemails with no missed calls indicating that again, I've missed a call but it does not show up in my notifications .I've tried all the resetting everything on my phone, I've disabled wifi calling and volte but the problem persists. Has anyone experienced this and had it fixed?

79
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7 months ago
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irritableallthetimeFirst activity
asked in Accounts & Services

How can I block ALL text messages sent from EMAIL ADDRESSES?

I am receiving text messages from email addresses, How can I block them?

73
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8 months ago
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ibisisFirst activity
asked in Accounts & Services

email to tmomail.net rejected for banned content

I've used tmomail.net for a couple of years.  Sometime between Sep 30 and Oct 3 the servers {dal or chi}-tmo-mm3-syniverse.com started rejecting messages from my mail server with the message: 544 rejecting banned content. I've done some testing:What works:If I test with a gmail account, the message is delivered to my cell phone. My mail server can deliver the same message to <phone>@vtext.com to a friend's phone.What generates the same error:   Prefixing my phone number with a "1".    Using the T-Mobile phone number of my data device, my son's phone or my daughter's phone.   Using a simple message with subject "test" and body "test" that has no content worthy of banning. Would you say that the tmomail.net servers have effectively blocked my email server?  Has anyone else hadthis issue and had it resolved?  Has anyone had their email server whitelisted? Thanks,Bill

71
7
1 year ago
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magenta4753749First activity
asked in Accounts & Services

Employee Review

Can I leave a T-mobile employee review anywhere?

69
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18 days ago
johntmobile
johntmobileRookie
posted in Accounts & Services

What's Up With The "T-MobileONE" Plan?

I've been a T-Mobile customer for several years now. I've also been a big fan of all of the Un-carrier moves until #12. The articles I've read state that T-Mobile will be phasing out the rest of the plans and the T-MobileONE plan will replace them all. Can anyone verify if this is true? Also can anyone comment on if you are already a customer on an old plan, can you keep it indefinitely and add lines to it in the future? I currently have 3 lines with the default 2 Gb’s of data on all lines making the total $90 a month. In the upcoming years I plan to add two more lines which would bring my total to $110. I like that price, that’s why I switched to T-Mobile! With the new plan for my same 3 lines I would pay (If I understand this correctly) $70 + $50 + $20 = $140. This is with auto pay; I believe it is $5/line more if you don’t have auto pay. So this is a $50 a month increase to what I pay today. This cost only goes up more as I add additional lines, like I plan to in the future. If they

69
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1 year ago
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crw924Learner
asked in Accounts & Services

Why am I randomly not receiving texts?

A few months ago it came to my attention that I was not receiving certain messages from what seemed like a single person (they showed me their phone proving they in fact had sent me these messages).  Then it happened with another friend. Both these individuals have iPhones and are on T-Mobile. I'm an Android user.It is seemingly completely random, sometimes even in the middle of a conversation, selective texts sent seconds or minutes apart will not come through.So far I have tried:Changing to the stock texting app (I normally use Mood)Clearing the text app cacheuninstalling and reinstalling Moodchanging the SIMT-Mobile advised me to do some kind of reset (which all it did was make me have to put in all my WiFi passwords again)full factory resetConfirmed APN settingsBought another damn phone.Annoying that I could never figure out wth was happening, but no matter, it seemed like things were working. Well, the problem has returned, and it's very difficult to troubleshoot or know when it's

61
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1 year ago
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sefsunFirst activity
asked in Accounts & Services

Credit Card billing is not working

i try to pay off my bills online but it keeps saying enter a vaild number. And my cards are working fine. Has anyone been running into this problem?

61
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2 months ago
tmo_ian
Community Manager
tmo_ianCommunity Manager
published in Accounts & Services

Questions on COVID-19?

Do you have any questions that aren't covered our Newsroom post or Frequently Asked Questions​? Want to let us know how you think we're doing? Drop a comment below!

110057
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2 years ago
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elvisjayFirst activity
asked in Accounts & Services

Not receiving verification texts --NOT using DIGITS

I am not receiving verification texts. My bank requires verification and I never receive the texts I have to use email. How do fix this?

55
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1 year ago
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dreamspinner3Learner
asked in Accounts & Services

Problem With Visual Voicemail

I am subscribed to the Visual Voicemail version 5.21.7.80864 feature on my T-Mobile account on the Samsung Galaxy S8 running Oreo version 8.0.0.  Most of the time, it fails to synchronize my messages to the app.  I get a message that says it failed to synchronize messages and to make sure I am connected to the data network.  This is happening whether WiFi is on or off and I'm never in an area where I am not well covered by the T-Mobile network.  This is very annoying because I use my phone for business as well as personal calls and I need Visual Voicemail to work consistently!  I have uninstalled and reinstalled the app and cleared the data cache several times already.

55
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3 years ago
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quekboonkingFirst activity
published in Accounts & Services

Unable to make payment

I want to pay my bill but your system does not want to accept it. Your system shows "Enter a valid card number" or "Enter a valid routing number" for the cards/accounts that have been used for a long time to pay T-Mobile bills without any problems before. That looks to me like a bug in your web/payment system. Please let me know how to overcome this issue.

1894554
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1 year ago
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magenta8540086First activity
asked in Accounts & Services

Error "Uh-oh, it looks like we have our wires crossed. Please try again later."

Hi,I used prepaid account about 7 months and switched to postpaid one week ago. I spoke with 5-7 different t-mobile representative/technicians (spend about 3 hours total) and no one can't help or say when I can use my account. I see "Uh-oh, it looks like we have our wires crossed. Please try again later." error message when I am trying to login in. I can't use my Netflix as well without access to my profile.

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tmo_mike_c
Community Manager
2 years ago
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magenta3742183First activity
asked in Accounts & Services

Email-to-SMS is not working

Hi we are running a application which sends notification as email-to-sms. For t-mobile receipients notifications are getting bounced while for ATT & Verizon its working fine.here is the error log on our mail serverto=<929920XXXX@tmomail.net>, relay=d79033a.ess.barracudanetworks.com[64.235.153.2]:25, delay=2.7, delays=0/0/0.49/2.2, dsn=5.0.0, status=bounced (host d79033a.ess.barracudanetworks.com[64.235.153.2] said: 550 permanent failure for one or more recipients (929920XXXX@tmomail.net:550 Rejecting for Sender Policy Framework) (in reply to end of DATA command))Our domain has SPF record and other checks inline. I suspect something is at t-mobile mail server which is blocking messages.Any one has any context on this.Thanks.*edited to remove personal information - Marissa

52
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5 months ago
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PatM57First activity
asked in Accounts & Services

Free Apple + TV offer

Having difficulties getting the offer.  Keep getting spinning wheels and Oops! Something went wrong try again - which I do repeatedly.  Anyone else having this problem?

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6 months ago
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noblenovaFirst activity
asked in Accounts & Services

Being charged for phone after returning back to Assurant...

Hi there,I'm having a really stressful time right now getting the run around from T-Mobile and Assurant regarding a phone claim I have. The Merchant Return Labal states: PERMIT NO. 395 LANCASTER, PA Assurant YORK PA, 17402 625 WILLOW SPRINGS LANE STE A; RMA # 405-32835102-3.I've been charged 300$ on my phone bill, despite returning this phone almost a month ago. When I call up Assurant they state the warehouse still hasn't recieved it. I feel like I'm being taken advantage of for a mistake on Assurant's end, and T Mobile says they can't refund the money on my bill. I'm literally at a loss for words, I sent it and feel like it's 100% their responsibility for not receiving it, what should I do?

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2 months ago
escriteur
escriteurFirst activity
asked in Accounts & Services

Overseas Travel: How can I avoid incoming call costs but still use free text/data roaming while abroad?

We're planning to travel to Europe later this year and would like to take advantage of T-Mobile's free international text/data roaming. However, I saw that incoming calls are charged at one minute even if you don't answer; per T-Mobile's website: "If your phone is on when you get an incoming call, even if you do not answer it, the call is charged one minute for delivery to the phone. (There are no charges if your phone is turned off.)" I get multiple robocalls/telemarketer calls per week, and I don't want to rack up charges for unwanted calls. Is there any way to temporarily turn off incoming calls or route them directly to voicemail to avoid charges? If so, what are the steps to do that?

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4 months ago
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cubanxFirst activity
asked in Accounts & Services

Limit data usage

Folks,Looking for a way to block data usage at certain times for my kid. We have unlimited data, and he uses it late into the night.Yes, I know the old fashioned way of taking the phone away would work &#128522 , but he stays up later than me and I don't mind that, but I want him in bed by say midnight, and I want to cut off his data usage.Family Allowances DOES NOT stop data usage as far as I can tell. I already have that turned on.I may have to go back to limited data since at least that would stop him.Barring the above, is there a way to turn off his hotspot/tethering? There seems to be a way for T-Mobile to do this centrally since they can control the data limit for it...Thanks in advance!

48
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9 months ago
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fluffitudeLearner
asked in Accounts & Services

V60 ThinQ Dual Screen: Phone goes to mute while on speaker

My husband and I both have these phones now and it's happening with both of them.  Scenario:  My phone is sitting on my desk (not in my hand), on speaker and I am having a conversation.  Then, the other person can't hear me (as if it was on mute)...the mute is actually not enabled but the only way for them to again hear me is for me to take it off speaker.  This is very frustrating and the fact it's happened to both of us is making me wonder if there's a setting issue or it's just a problem with these models. 

48
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2 years ago
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Iggles333First activity
asked in Accounts & Services

Usage Overview not updating

My usage information has not updated in 2 weeks.  Is there something wrong with the feature?

47
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Community Manager
30 days ago
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mjkurrelsFirst activity
asked in Accounts & Services

Tmobile is blocking my messages sent to customers

Hi, I have a service that reminds people to move their car on street sweeping days (dontfearthesweeper (dot) com). It sends a text message the night before your street sweeping. Everyone I send messages to signed up for the service, and they have the option to stop getting messages at any time.It has come to my attention that tmobile is blocking my messages. As far as I can tell tmobile is the only carrier that blocks the messages. How do I fix this situation?I spoke with several people in customer support. I heard over and over again that I had to be a tmobile customer to get support on this issue. So I’ve bought a tmobile account just to get help with this. I’ve confirmed on my new tmobile phone number that my messages are being blocked. The first message went through, but after that the rest of the messages were blocked.The messages are being sent through a normal (not short code) phone number with twilio. I’m sure they’re following all the appropriate procedures. I’ve seen people m

45
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Community Manager
9 months ago
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magenta6758067First activity
asked in Accounts & Services

Unable to purchase phone online

I've been trying to purchase a phone upgrade for my wife. At least 20 times now and every time I get to the end I get, "oops we've hit a snag". Then it kicks me back to the page showing the phone I want. Anyway to get around this silliness?

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1 year ago
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magenta9242502First activity
asked in Accounts & Services

Showing Wrong Time Zone and T-Mobile Can't Fix

Been on the phone three times to T-Mobile support. Last time, it took one hour. They supposedly have "recycled" the device to get it to show the correct time. Nobody from T-Mobile knows how to fix it. They tell us to manually set the time. We did that, and a few hours later the devices show the wrong time again. They tried to tell us it was a Samsung problem (we have a Note 10 and Note 9). They first said I would have to go to an Ifixit place to get the software "flashed". I popped my sim card into a spare Moto phone and it showed the wrong time also. So I know it's not a device problem.Our tower is 20 miles from the border of CST and EST. But the time switches to the wrong time zone when you get about 30 miles from the border. But there are several T-mobile towers between here and the border. Not one rep from T-mobile has any idea how to fix this. They just tell us that it's fixed, but it's not. If this doesn't get resolved, we will have no choice but to switch carriers. Our AT&T

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6 months ago
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