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Constant Voicemail "Received on Watch"


How do I get rid of the voicemail notification on my Galaxy watch? I have gone through my voicemails on my phone and deleted them all. I tried calling the voicemail from my watch notification and it just hangs up without calling. I even tried calling the number for my watch (which does not work). And the notification is still there...3 months later. At this point, it is just annoying. I have no voicemail and can't delete the notification on my watch, it says "Received on Watch" so nothing on phone's voicemail makes a difference, and it does not clear when I clear all the other notification on my watch. I just want to get rid of the notification.

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Best answer by tmo_mike_c 25 March 2019, 20:36

Ah shucks, I heard of this happening on watches before. A lot of folks found that resetting the device fixes the issue. You should try it if you haven't already. Device resets: Samsung Galaxy Watch

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Ah shucks, I heard of this happening on watches before. A lot of folks found that resetting the device fixes the issue. You should try it if you haven't already. Device resets: Samsung Galaxy Watch

Reset and restored watch multiple time. Voicemail turn off. Still receive the constant notification every time watch is connected to my phone.

I have exactly the same issue.  Watch shows "One new voicemail, received on watch", there are no voicemails on my main phone number.  I've also tried resetting, made no difference.  How can we clear this bogus notice?

Obviously this is an issue for more than just me. My problem started about a week and a half ago. Reset my watch multiple times too. The interesting thing is that as soon as the watch pairs to the phone I immediately get the voicemail notification. Has anyone tried contacting Samsung yet?

Did anyone get a resolution for this?  I just got a new watch, and have the same issue- VM received on watch, and there is no way that I can find to clear it.

Yeah, so resetting generally doesn’t work at all. This was bothering me non-stop, and I spent about 2 hours on the phone with T-Mobile before finally stumbling across a solution that worked for me. However, a buggy app forced a reset for me tonight, and now that stupid voicemail notification is back and won’t disappear. I hate it.

Yeah, so resetting generally doesn’t work at all. This was bothering me non-stop, and I spent about 2 hours on the phone with T-Mobile before finally stumbling across a solution that worked for me. However, a buggy app forced a reset for me tonight, and now that stupid voicemail notification is back and won’t disappear. I hate it.

I am curious: what was the solution that T-Mobile provided? Must have been something technical from their end, like a setting on DIGITS, right?

Yeah, so resetting generally doesn’t work at all. This was bothering me non-stop, and I spent about 2 hours on the phone with T-Mobile before finally stumbling across a solution that worked for me. However, a buggy app forced a reset for me tonight, and now that stupid voicemail notification is back and won’t disappear. I hate it.

I am curious: what was the solution that T-Mobile provided? Must have been something technical from their end, like a setting on DIGITS, right?


No, in fact they explicitly said they couldn’t do the DIGITS thing where they unlink it, let me call and clear the voicemail, and relink it. I really wish I could remember, because it was something within the settings that a user could presumably do without calling. I wish they had info about it, but it’s all mythology, it seems.

What I was looking was if someone had the issue solved, a ticket number that I can use as reference when I’ll call again T-Mobile.

 

Thanks!  :fingers_crossed_tone1:

We found a solution for this today. Was on the phone for a while with T-Mobile tech and here is what we had to do that finally got rid of the voicemail on watch notification.

1) Convert the digits number associated with the watch to a regular cell number with voicemail.

2) Call that digits number and setup voicemail password, name, etc

3) Leave a voicemail and then hang up

4) Call back and delete the voicemail you just left

5) Convert the number from a call number back to a digits number.

6) Reboot watch and verify the notification is gone

When we did this, the notification was actually still there when I first looked on the watch, bit just a few seconds later, after the watch fully rebooted and synced everything, it went away.

Hopefully this will save someone else some time on the phone with tech support. Although, I will say, I was very impressed with the guys professionalism and customer service! Great experience, and he stayed engaged until the issue was resolved!

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