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Constant Voicemail "Received on Watch"

  • 22 March 2019
  • 41 replies
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M

How do I get rid of the voicemail notification on my Galaxy watch? I have gone through my voicemails on my phone and deleted them all. I tried calling the voicemail from my watch notification and it just hangs up without calling. I even tried calling the number for my watch (which does not work). And the notification is still there...3 months later. At this point, it is just annoying. I have no voicemail and can't delete the notification on my watch, it says "Received on Watch" so nothing on phone's voicemail makes a difference, and it does not clear when I clear all the other notification on my watch. I just want to get rid of the notification.

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Best answer by tmo_mike_c 25 March 2019, 20:36

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tmo_mike_c
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Ah shucks, I heard of this happening on watches before. A lot of folks found that resetting the device fixes the issue. You should try it if you haven't already. Device resets: Samsung Galaxy Watch

M

Reset and restored watch multiple time. Voicemail turn off. Still receive the constant notification every time watch is connected to my phone.

G

I have exactly the same issue.  Watch shows "One new voicemail, received on watch", there are no voicemails on my main phone number.  I've also tried resetting, made no difference.  How can we clear this bogus notice?

K

Obviously this is an issue for more than just me. My problem started about a week and a half ago. Reset my watch multiple times too. The interesting thing is that as soon as the watch pairs to the phone I immediately get the voicemail notification. Has anyone tried contacting Samsung yet?

M

Did anyone get a resolution for this?  I just got a new watch, and have the same issue- VM received on watch, and there is no way that I can find to clear it.

H

Yeah, so resetting generally doesn’t work at all. This was bothering me non-stop, and I spent about 2 hours on the phone with T-Mobile before finally stumbling across a solution that worked for me. However, a buggy app forced a reset for me tonight, and now that stupid voicemail notification is back and won’t disappear. I hate it.

mongibello78

Yeah, so resetting generally doesn’t work at all. This was bothering me non-stop, and I spent about 2 hours on the phone with T-Mobile before finally stumbling across a solution that worked for me. However, a buggy app forced a reset for me tonight, and now that stupid voicemail notification is back and won’t disappear. I hate it.

I am curious: what was the solution that T-Mobile provided? Must have been something technical from their end, like a setting on DIGITS, right?

H

Yeah, so resetting generally doesn’t work at all. This was bothering me non-stop, and I spent about 2 hours on the phone with T-Mobile before finally stumbling across a solution that worked for me. However, a buggy app forced a reset for me tonight, and now that stupid voicemail notification is back and won’t disappear. I hate it.

I am curious: what was the solution that T-Mobile provided? Must have been something technical from their end, like a setting on DIGITS, right?


No, in fact they explicitly said they couldn’t do the DIGITS thing where they unlink it, let me call and clear the voicemail, and relink it. I really wish I could remember, because it was something within the settings that a user could presumably do without calling. I wish they had info about it, but it’s all mythology, it seems.

mongibello78

What I was looking was if someone had the issue solved, a ticket number that I can use as reference when I’ll call again T-Mobile.

 

Thanks!  :fingers_crossed_tone1:

J

We found a solution for this today. Was on the phone for a while with T-Mobile tech and here is what we had to do that finally got rid of the voicemail on watch notification.

1) Convert the digits number associated with the watch to a regular cell number with voicemail.

2) Call that digits number and setup voicemail password, name, etc

3) Leave a voicemail and then hang up

4) Call back and delete the voicemail you just left

5) Convert the number from a call number back to a digits number.

6) Reboot watch and verify the notification is gone

When we did this, the notification was actually still there when I first looked on the watch, bit just a few seconds later, after the watch fully rebooted and synced everything, it went away.

Hopefully this will save someone else some time on the phone with tech support. Although, I will say, I was very impressed with the guys professionalism and customer service! Great experience, and he stayed engaged until the issue was resolved!

W

JasonB’s solution worked for me as well.  I did run into some trouble with getting digits enabled again (after step 5).  After t-mobile enabled digits, I had to open Samsung Wearable app on phone, go to mobile plans, and turn off the one there, delete it, and add mobile plan back.  Then reboot watch.

O

The only way I was able to get this to stop was to 

  • Reset the watch
  • MAKE SURE YOU DELETE THE MOBILE PLAN FROM THE WATCH
  • Setup the watch without using a back up.
R

We found a solution for this today. Was on the phone for a while with T-Mobile tech and here is what we had to do that finally got rid of the voicemail on watch notification.

1) Convert the digits number associated with the watch to a regular cell number with voicemail.

2) Call that digits number and setup voicemail password, name, etc

3) Leave a voicemail and then hang up

4) Call back and delete the voicemail you just left

5) Convert the number from a call number back to a digits number.

6) Reboot watch and verify the notification is gone

When we did this, the notification was actually still there when I first looked on the watch, bit just a few seconds later, after the watch fully rebooted and synced everything, it went away.

Hopefully this will save someone else some time on the phone with tech support. Although, I will say, I was very impressed with the guys professionalism and customer service! Great experience, and he stayed engaged until the issue was resolved!

Do you have to call T-Mobile to do the digits swap? 

M

I have had my Galaxy Active 2 watch for 15 month and this issue happened on month 1 after getting the watch and it recently happened again last month. 

14 months ago, I resolved it after spending a lot of time with the representative, but now with shortage of workers nationwide, the wait time to talk to a tech rep is taking more than 2 hours. 

Does it happen to certain Galaxy watches, or all Galaxy watches? Is it a hardware issue?  If this is going to keep happening as long as I own this device, I would like to send the watch in for "warranty repairs" as the rep I talked a year ago suggested that I do.

 

My watch is still under warranty and I am seriously thinking of sending it in for them to reflash the firmware. I have read that may solve the issues. Has anyone experience sending it in for warranty repair to do firmware reflashing which resolved the issue once and for all?

T

I am having this same issue.  And i am not sure what is meant by “convert digits” can someone explain to me so i can fix my watch

M

I am having this same issue.  And i am not sure what is meant by “convert digits” can someone explain to me so i can fix my watch

 

So after a week since I contacted T-mobile rep, I got it resolved. (not by them… I still don’t know exactly what resolved the issue.) Read below for details.

I had the T-mobile troubleshooter and Digits specialist follow JasonB’s instruction (It’s kind of messed up that T-Mobile professionals did not have a solution at all for this issue).  I read to them line by line JasonB’s solution and they wrote it down.

Anyway, we followed JasonB’s instruction to the T and it did not resolve the issue.  So the Digits specialist sent me a SIM card (waited a week to get it in the mail) and we had tweaked JasonB’s solution and had the watch’s number moved to the SIM card as a regular cellphone line.  Then we reset everything regarding the voicemail, setup the voicemail (on my phone with the new SIM card with my watch’s phone number activated), recorded a message, deleted the message and transferred the number back to the watch.  That did NOT resolve it.

Now what happened next was a mistake and it caused problem with my account, but it resolved the issue.

So the Digits specialist moved my number back to my watch, but forgot to link the watch number with my phone number.  In fact, she linked it to the other number in the family account.  And somehow my phone was not in complete sync with the phone (The watch seemed to have it’s own separate number even though it was connected to a family’s phone number). This made my watch its own separate phone number.

Now this gets weird… A day has passed since I last spoke to the rep and I still had this “1 New Voice Mail” still on my watch.  But from my watch (which was connected to my other family’s number) I dialed out to check the voicemail.  Although it was connected to my other family’s phone number, I heard my watch saying that I needed to re-setup the voicemail service.  (My other family member already had their voicemail set up.) So, I immediately hung up.

And Voila! The notification was gone after a second I hung up from my watch.  I did not even go through the process of setting up the voice mail!

When I called back to  get my watch’s line reconnected and working, that was when I found out that my watch was linked to my other family member and not to me.  And since my watch line was left on as a regular voice line overnight (because the rep did not complete the process of reverting it back), I lost my promotional credits for my watch and it is going to take 2-3 billing cycles to get my promotional credits back….

When I fully get my promotional credits for my watch and phone on month 24, peace out T-Mobile.  Going back to AT&T.

 

 

 

6

I’ve had this issue for a while and I’m surprised the solutions are so complex. My personal experience with T-Mobile over the phone has been very time consuming and with mixed results…. Generally the more time spent after they mix up something with my account, the closer I can get to breaking even or maybe actually solving the original issue, solving the new issue and getting some sort of credit to my account that made my time worthwhile. (And I’m talking about hours on hold, random disconnects, no record whatsoever of multiple prior conversations on my account with one rep, then everything there with the next, etc.).

I actually resolved this issue for a few days on my own, but don’t recall how exactly (pretty sure you just need to use the watch to delete a voicemail from the phone through to completion, and it’s gone). 

That’s no good for someone like me who always has some saved voicemails, use the spam blocking, which is a whole other world of chaos (btw it works, and it’s free if you already have VM-to-Text), so I still receive VM without my phone ringing and it may even be true that I got a VM on my watch without getting it on the phone like it thinks. But it doesn’t matter because you still have to go through the watch to access VM and delete, and next thing you know, the battery is dead.

I have a Galaxy Classic4 and I really just needed a watch with some sort of notification ability, and this was the simplest solution . Unfortunately I simply cannot comprehend how a watch with activity tracking and sleep tracking can be sold, period, when you cannot use either one of those features more than once before recharging the watch. I.e. Sleep tracking is probably for when you’re not active, I’m presuming from the name that it’s for while you’re sleeping, and all the other features are obviously for (just a guess) use when you are not asleep, like turning the dial, perhaps even doing a physical activity. So this may be hard for someone in Marketing at Samsung to follow, but if it takes more than (conservatively) 30-60 minutes to shower, etc & charge the watch, then the charging time is taking away from it’s usefulness for wearing it. Plain and simple I have mine on Power Save, barely use my watch to even check the time, and spend about 4 hours over 2 days giving it enough time to charge. I can split it up into smaller increments over more days, but the point is that this watch is useless for using 2 of the most basic functions WITH power save on. 

The process of taking the watch out of power save, turning on everything you need to get rid of the VM message, and getting back to where you started uses up about 15% of the battery life right there. (Minimum of 20 minutes charging to get that back.) Am I just not used to wearing a true Smart Watch?

The VM issue really bothers me, but seriously, if you check your VM with your watch (and don’t have the VM icon on your phone on - or maybe you can, as it should go away), the moment you actually get to the prompts and follow through with the tiny keyboard (I don’t do the voice thing, yet) the notification will go away. It will come back though if you reboot or possibly break off the connection with your watch  & phone, depending on the options selected. It always comes back, and the entire process of enabling everything just to get to the VM through the watch take time and a lot of battery power (more time). So I guess my point is that (and I got the bigger Classic4 BECASUSE of the battery issues people mentioned with the smaller one), something has to be done regarding the battery longevity on my watch at least, because I’m used to the annoying notification knowing the tradeoff is even more precious time. Which is funny, considering...

L

Literally insane that this is still an issue 3 years later. 

Wish I could have had T-Mobile sign a contract that if their devices don’t work properly I have legal recourse to get my money/time back. This watch does jack shit for me, half the features are locked behind having a Samsung phone (never stated thru buying process) and I’m constantly getting bogus notifications that I have a voicemail...to add salt to the wound, I have to pay 10$/month to keep this watches phone line active otherwise I’m subject to the full cost of the watch. 

At least I know how many steps I’ve taken today…

Oh yeah, this watch has hula hooping, orienteering, hang hliding, snow shoeing, YACHTING…. but not Skateboarding. Which was one of the MAIN reasons I got this watch, to track my workouts. WTF lmao

 

D

Over two years with my Galaxy Watch 3 and I'm still having this issue. It went away a couple months ago but when I paired it with a new phone, it came back almost immediately.

W

If you turn bot your phone and watches Bluetooth off and then reconnect it can fix it. Aswell as doing that and also restarting both devices. Worked for me. Good luck.

T

What I did to fix this issue was, go to settings>apps>visual voicemail>clear cache.  Then open visual voicemail and click the 3 dots and select mark all voicemail as read. And boom it works

B
Badge

What I did was I just had to sign into my voicemail and do some things and it stopped giving me them. I would just try logging into your voicemail

O

Listening to my voicemails did not help at all. Nor did resetting my phone. My husband 5 Pro doesn't have the battery drain or voicemail issue with the same settings.

 

After watching videos and changing my settings constantly, I realized that T-Mobile had set my Samsung Watch 5g (905) watch's number as my default voicemail number in my phone. To find this and verify:

1. (On phone) Tap call/phone icon

2. Select 3 dots & then call settings 

3. Scroll and select "voicemail" from list. 

4. The following should be available for view: Service Provider, voicemail number, and notification settings. 

Note: I could not manually change this to my primary number on my Fold 4 even in developer mode so I had to go in a T-Mobile store.) 

 

HOPE THIS HELPS!! 

 

K

If you turn bot your phone and watches Bluetooth off and then reconnect it can fix it. Aswell as doing that and also restarting both devices. Worked for me. Good luck.

This worked for me! Super easy fix!

C

So I solved this by going into messages and marking all texts as read and clearing any that seemed to be prompting me to respond.  Then just clear the notice on the watch and it goes away.  Not sure WHY it works as my text messages have nothing to do with my voicemail but meh.  I have a galaxy watch 5

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