Question

Face down sleep mode Revvl 6 Pro

  • 15 September 2023
  • 28 replies
  • 520 views

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Why does my Revvl 6 Pro keep turning off when I put it screen down, and how do I stop it? 


28 replies

Userlevel 7
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It definitely sounds like a proximity sensor thing. The proximity sensor is mainly known for turning the screen dark when you are on a call to prevent pushing buttons with your face. They are also used to turn off the screen when the phone is set down or put in a pocket to prevent other buttons from being pushed. There isn’t a direct way to turn it off in settings because is not really recommended to do so, but a google search would get you some steps to do that. 

The only other setting that I think could affect your screen turning off when you set it down is the screen lock. Do you have a lock on your phone? Have you tried turning it off to see if the screen goes dark when set down?

Userlevel 7
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ok so you might google how to boot the phone into safe mode..this shuts down all 3rd party apps just to make sure a rogue app and the update arent battling each other in the background..if the problem is sitll there then you will probably need to perform a factory reset..just make sure to back up the phone prior to doing this..im not seeing a onslaught of posts about this with this phone so it might be a fluke deal with yours. something might not have fully loaded right or it might have held onto a file that should have been dumped when the update pushed through…

 

cant shut down the sensors..even if you could every time you put the phone to your ear all you would be doing is dialing numbers with the side of your face the whole convo lol

 

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And I want the sensor to not do anything, even if it gets covered 

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OS update 

Userlevel 7
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i just said above..if it ends up being something like that you’ll have to trim it up a bit or something so the sensor isnt blocked..again this is only a guess still. gotta troubleshoot to narrow it down..did this just up and start happening out of the blue? after downloading a new app? after a OS update?

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Even if there is a sensor that turns the screen off when it comes close to my ear, what I want to know is how to stop it from doing that. 

Userlevel 7
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no idea then..i know my V60 will randomly stop showing on screen notifications here and there and i have to click the power button twice to get it to turn the screen back on but its a pretty random issue on my end.

 

do you by chance have a screen protector or case on your phone? remove the case if you have one, restart the phone then put it face down and retest..wonder if its going to be some weird one where the case or screen protector is slightly covering the sensor and giving it false readings?

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Sadly, it's neither of those 

Userlevel 7
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https://www.t-mobile.com/support/tutorials/device/t-mobile/revvl-6-pro-5g

 

Auto screen lock?

Screen time out?

 

Userlevel 7
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no clue..i would think it would be in something like settings-display or something about the time out of the screen. might even look under power/battery settings in case its a sleep/wake setting in there.

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I get that, but how do I make it stop doing that? 

Userlevel 7
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it might be the prox sensor reading no light getting to it and thinking its up against a head or something and putting the screen to sleep.

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Yeah, it went from Android 12 to Android 13.

Userlevel 7
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Any OS updates?

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I haven't downloaded an app since I bought this phone back in july

Userlevel 7
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The only thing I can think of is the dreaded back up and restore. Have you downloaded any new apps lately?

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The weird thing is that I have it set so that the screen never times out, so it shouldn't be entering sleep mode at all without me doing so deliberately. 

Userlevel 7
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@HeavenM any ideas?

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Nope, I have it turned off. I don't know why my phone keeps entering sleep mode every time I put it down with the screen down. 

Userlevel 7
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Do you have do not disturb turned on? So far everything I see is that it's a Pixel feature.

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I'm using a Revvl 6 Pro 5g

Userlevel 7
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I'm using a Pixel 7 and that's where my option is on my phone. Let me do some digging.

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And the only thing that comes up when is search settings for "flip" is auto rotate, which doesn't have anything to do with this . 

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This is all that was in do

not disturb. 

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