how to turn off

number protection?

Hey there! Are you talking about Account Takeover Protection by T-Mobile? That support page has a ton of great information to answer your questions. If you are asking about something else, can you please clarify @Gerald morris ?

Thanks!

It is my understanding that you have to call TMobile to turn off the Account Takeover Protection.  I have been on the hold for a flipping hour and 20 minutes for a feature that should be manageable online in your secure account.  What is the deal?

I believe this a safety feature designed to protect you from having someone take over your account without your knowledge once it is turned on.

“Safety feature” riiiight. Thats why the make it miserable for you to speak with a rep for longer than 2 mins before getting hung up on or disconnected when you call to deactivate the feature. Each time you call back, it’s mysteriously an hour+ wait. So far I’ve had support tell me I’d get a callback in an hour. Spoke with support on the app after being hung up on by my callback then the rep pretended like I didn’t say in very distinct and clean language that I wanted the account takeover protection service deactivated from every line on my account. She pretended like I was somehow saying (clearly I wasn’t, I also put in a transfer pin request earlier , the company knows what’s up) that I wanted to cancel my device insurance for damage and theft…which is not even a thing we have or any of what I said at all very specifically clearly. Google T-Mobile‘s cancellation bullying tactics. That’s what I’m doing while I spend the next 6 or so hours on hold until a store opens and I can go in. 
 

Not only has this been the absolute worst service with non-stop lies from the jump, but they intentionally make it impossible for you to leave. Doesn’t sound like such a no pressure no worries NO CONTRACTS business philosophy if you ask me…*ahem* Class Action Lawsuit, yall. They owe us. Sincerely. 3 lines was somehow half my car payment every month?