Question

how to turn off

7 months ago
5 October 2023
4 replies
400 views

Gerald morris
First activity
0 replies

How can I turn off number protection

4 replies

Userlevel 7

+16

number protection?

***I like many others come onto this site for assistance and to help others. Marking a reply as helpful or correct helps others with like issues when they try to search the site for assistance. I do not work for Tmobile and my suggestions and or opinions are my own**.~~~~ The site here is primarily peer to peer with some TMO moderation to keep the site in order..They do not have account access..The prefered method would be to contact TMO through either calling in (tier 1 support) or by contacting them through either Facebook/Twitter (tier 2 support)**~~~~

Userlevel 7

+13

HeavenM
Community Manager
927 replies
7 months ago
6 October 2023

Hey there! Are you talking about Account Takeover Protection by T-Mobile? That support page has a ton of great information to answer your questions. If you are asking about something else, can you please clarify @Gerald morris ?

Thanks!

JGrrr
First activity
1 reply
6 months ago
17 October 2023

It is my understanding that you have to call TMobile to turn off the Account Takeover Protection. I have been on the hold for a flipping hour and 20 minutes for a feature that should be manageable online in your secure account. What is the deal?

Userlevel 4

Ric221
Helper Level 3
381 replies
6 months ago
21 October 2023

I believe this a safety feature designed to protect you from having someone take over your account without your knowledge once it is turned on.

how to turn off

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