New Pixel 6 Pro. Worked fine for first few days. Now when the phone shows connected to 5G UC, I can not receive any data or connect to internet. There's an exclamation point in the notification area. If the phone shows just 5G or LTE them I can receive data. Tried resetting all networks and still won't work on 5G UC band.
I am on T mobile home internet. It must switch to 5Guc 20 times an hour at times. When this happens none of my home devices work or connect to Wi-Fi. It will be impossible to work from home. I have called T-Mobile support many times. They just run through the same reset procedures. I am very disappointed as I wanted to give T-Mobile a go. They offer no assistance or solutions. It is clearly happening to others as well.
This is a terrible experience very frustrating and purposeless to have if it’s not going to work in emergencies
Hi all,
Is this data stalling issue on 5G still happening to you guys?
Any improvements recently?
thanks
It has certainly gotten better late this year for me, I can keep 5G on pretty much all the time.
There are blips where it’s noticeably slow, like ping, not download speed, even with 100% bars. But I don’t have the roaming problem anymore where it seems like it’s not connecting to the next tower when I drive somewhere and I’m dead in the water with 5G UC showing.
I purchased S22+ today with Note 20 5G trade in. The speed on S22 is very low.Like 4g low. Note 20 was working fine . So I did a chat and we spent about an hour troubleshooting the network and the phone. Changing settings,restarting,turn on/of some stuff on the phone Nothing helps. Note 20 doesn’t have any “UC” on display and provided 150-250Mb on the speed test. S22 do has “UC” and gets between 10-20 Mb. CS thinks there is a network outage in my area but this affected only S22 but not older 5G devices.
might be the area. I have no issues with 5g uc in my area. in fact, my phone (S21) often ends up on N41 SA (no LTE) often where I am.
I had this issue on my S21U once UC started showing up. This is what worked for me.
Go to device settings. Then connections. Then sim card manager. Deactivate the SIM. Wait about 15 seconds. Reactivate sim. Enjoy faster speeds.
Hope that helps.
Had same issse this AM and had to switch to LTE - note the new carrier settings in iOS 16 don’t affect the problem.
Why only my phone?
If you are getting a solid 5 bars 5gUC, then I’ve had the same issue at times: congestion (i.e., near a ball game). Anything less than 5 bars, 5GUC suffers tremendously (your phone can see it but the tower is not hearing your phone).
My solution, unfortunately, has been to disable 5G altogether,
I'm in the Kansas City area. This past week I've had the exact problem with 5G UC. Just came out of no where. I turned Sim off, waited, then tried, nothing. So I went back and changed automatic 5g and im using automatic lte, and my phone is working fine again. I have s21 plus 5g.
Having the same issues with my iPhone 12 Max. Phone turns into a brick when UC triggers. First time in a long time I’m looking for new service. Reset my network settings, cycled my phone… nothing works. Worst part I can’t restrict UC from triggering and turning my phone into a brick.
Have you tried using Samsung Band Selector? It's at Play store. You can choose the bands you prefer and just keep the UC bands out. N38 and N41 are mmWave, N260 and N261 I believe is where the UC starts. When I can lock these 4 in I can get better data speeds than on the regular 5G bands. Unfortunately when I do get the better bands the phone eventually will switch me back to the shittier band 2 and 66 for some reason except for on my Tab S8+5G which loves the UC and mmWave.
I am having no data when I see 5G UC
Hi Jimmy, what you are experiencing is a sim issue, it's unfortunate right now with all the modernization of the towers, but rest assured there is a fix. You'll need to switch from the esim to psim (physical sim). We've noticed this issue with all Apple Devices with dual sims. If you're device doesn't have a physical sim, just drop by aT-Mobile retail store and pick up one. They will be happy to make the switch for you. No need to use it for a paperweight. Hope this helps.
Hi Jimmy, what you are experiencing is a sim issue, it's unfortunate right now with all the modernization of the towers, but rest assured there is a fix. You'll need to switch from the esim to psim (physical sim). We've noticed this issue with all Apple Devices with dual sims. If you're device doesn't have a physical sim, just drop by aT-Mobile retail store and pick up one. They will be happy to make the switch for you. No need to use it for a paperweight. Hope this helps.
I wish that were the case but neither device is on e-sim or dual capable and on separate lines. TabS8+5G has new sim and had them send new one for Note 10+5G since the original was over 2 years. Not sure about tower modernization either since it's been this way over a year but even worse the last couple months. Tech says nothing going on with towers in this area and with the coverage they see it doesn't make sense. New Tablet vs older 5G phone shows minimal speed difference but going for the S22 Ultra to test because of better 5G tech inside. I can detect mmWave signals but it's not off of my tower which is a tease but do get 4+bars 5GUC on tablet all day long. I know I can get slightly stronger data signals on 5G bands out here but band selector cannot lock them in. Phone steps in and constantly forces me back to band 2 and 66 which are always the weaker signal. Going to test the Hi-boost 10k pro signal booster to see if it makes any difference in data on the LTE signals out here. If I can get - 80 to - 100dbm at least it would be better than - 100 to - 120dbm.
so for you its happening at peek hours..usually means they are either in process of working on said towers and upgrading them or they are still in need of said upgrades. the towers you are connecting to at those hours are over capacity at those times due to how many people are on them.
I had a similar problem come up in the last month and a half. I’m on an iPhone and was running iOS 15.6, and 15.5 before it, when I stopped receiving texts intermittently. Sending always worked.
I narrowed it down to 5G; if I was on 5G, texts would stop. On 5G UC or LTE, they’d come through.
Restarting seemed to help, but in the end, what’s worked 100% of the time was removing the plan from my phone entirely, then I reactivated it.
Now the phone seems to join 5G UC and WiFi calling more often, receiving texts just works, and I’m still using the same eSIM as before.
so for you its happening at peek hours..usually means they are either in process of working on said towers and upgrading them or they are still in need of said upgrades. the towers you are connecting to at those hours are over capacity at those times due to how many people are on them.
I don't think it's happening at peak times, it's happening all day for me regardless of time. My job requires me to be on my phone with calls all day especially since I have to check satellite sites. The issue is on going all day. For me, anyways!!
I just emailed him too.
Also Neville Ray is on Twitter @NevilleRay
Been having the same issues on my iPhone 12 Pro since it rolled out back in November. Very frustrating. Would love to have a solution as well. Got any sort of response yet, T-Mobile? It’s been a long time at this point…
Hi Jimmy, what you are experiencing is a sim issue, it's unfortunate right now with all the modernization of the towers, but rest assured there is a fix. You'll need to switch from the esim to psim (physical sim). We've noticed this issue with all Apple Devices with dual sims. If you're device doesn't have a physical sim, just drop by aT-Mobile retail store and pick up one. They will be happy to make the switch for you. No need to use it for a paperweight. Hope this helps.
Not on Apple device and no eSim. Been on physical Sim card and recently changed Sim cards since I've had the original for 2 years. Made zero difference. CS, TECH and Force team have not been able to fix or even have an answer as to why only my data is affected. It's not my phone, I recently switched from Galaxy Note 10+5g to Galaxy S22 Ultra 5G and nothing has changed. Everything is great except data. Switching from 5G to LTE might make a 0.10mbps difference so in other words nada. It's really disappointing paying for their highest plan with unlimited data and not being able to use it. No answers, no explanation but I continue to pay the full amount. I've done some checking and my signals separate from bars since they aren't very accurate are typically - 90dBm to - 120dBm. I purchased a Booster which is disappointing being on the highest plan and have to resort to spending up to $600 for a Booster. Did some experiments. I can get my signals as good as - 50dBm and from what I've researched that should have you at awesome speeds. That's about as good as levels typically get. Nope, sometimes I can get maybe 1mbps but it typically always drops back down to 0.50mbps. Now what does improve is the upload speeds. With Booster I can typically hang around 20-30mbps. That's great but does me little to no good because I need download speeds. Why good UL and no improvement on DL, I have no idea. Like T-Mobile has pretty much said, oh well, sucks to be you. What else is new.
I had this issue on my S21U once UC started showing up. This is what worked for me.
Go to device settings. Then connections. Then sim card manager. Deactivate the SIM. Wait about 15 seconds. Reactivate sim. Enjoy faster speeds.
Hope that helps.
I've tried speaking to every department multiple times, T-Force, Note 10+5G with 4 solid bars to Galaxy S22 Ultra 5G 4 solid bars 5GUC 4 bars LTE extended and my data is a consistent 0.50mbps. I got so desperate I purchased a signal Booster. $500 and achieved up to -50 to -65dBm which is a very strong signal. I think that's about what the phones go up to. DL speeds sometimes 1mbps but always settles to 0.50mbps or worse. But UL speeds go to 20-30mbps which is great but I need DL not UL speeds. Makes zero sense to me why up is good but down is not affected. Not even T-Mobile or their techs can give me "any" answer. No clue but they're still happy to get my monthly due.
I had a similar problem come up in the last month and a half. I’m on an iPhone and was running iOS 15.6, and 15.5 before it, when I stopped receiving texts intermittently. Sending always worked.
I narrowed it down to 5G; if I was on 5G, texts would stop. On 5G UC or LTE, they’d come through.
Restarting seemed to help, but in the end, what’s worked 100% of the time was removing the plan from my phone entirely, then I reactivated it.
Now the phone seems to join 5G UC and WiFi calling more often, receiving texts just works, and I’m still using the same eSIM as before.
Hey Scott, you can read my update above but I do wonder what you mean by "removing the plan from your phone". What does that mean and do you know how that affects your phone? Just curious, never heard anyone say that. Thanks in advance.
Jimmy
Hi Jimmy,
No problem. So, in iOS, go to the Settings app, tap on Cellular, then in the “T-Mobile” section, tap on “Delete eSIM”. You should be prompted to remove it (and it should say something about removing your plan) from your phone.
Give it a reboot, and if you go back to Settings, then General, you should see your EID, and at that point, the phone can be re-activated, though to do so, you may need to go to a store.
I’m having the same issue with my iPhone 13 pro - no connectivity on 5GUC had ti change the data settings to LTE.
Do we know the root cause of the issue?
I see the ‘Adaptive Connectivity ‘ on that Pixel. you may want to check on its use.
https://lifehacker.com/how-to-fix-your-pixel-6s-connectivity-issues-1848149259
Having same issue. At time I see just 5G and it is fast, as soon as I get 5UC it craw’s sub 1mbs on the speed test .
Called suppoert, 46 minutes later they said it might be a problem with my “OLD PHONE”. I have a ZFlip 4,
I also want to add to my note above is that I have new devices. New LG tv, desktop and iPhone 14. It is not my devices.
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