Skip to main content

Ok here's what is going on... I have pretty good signal almost full 5g bars most of the time down to where it drops to 4g lte at full bars. From time to time every couple hours I lose connection to the network where I can't text no apps work etc but usually I can still make calls just fine while this is happening. It only lasts 1-2 minutes sometimes or it may be out 15-20 then all of the sudden it's back to normal like nothing ever happened. It may go right back out again in 2 minutes or it may not happen for hours. Also it only happens on my new galaxy a32 not on our old galaxy j7 or prime whatever it was or on the older LG phone both of which are still being used on this account and same house at same time but they have no issues with connection ever. They aren't 5g either so I figure 5g has something to do with it. It just really gets old when you can't finish a conversation or get directions because internet/network connection just stopped. What can I do? All my connection settings are set how tmobile and other people have said they should be. I don't have Wi-Fi so I'm set to always use mobile data. What now? Or will I just have to suffer through. It's prob just some tmobile network problem that's with the new 5g. I guess that's what I get buying a new phone. Any ideas?

It isn’t always ideal … it’ll give you service that can be more stable in weak areas, but throughput isn’t typically as good.  It may keep your device from hunting, eating battery, or going from usable to NoService where its really weak.


The interesting thing is my service with VoWiFi was also terrible, and now I’m able to make calls over WiFi too. Not sure what this actually does, but seems to be working well. 170 Mbps down, 31.9 Mbps up at home. Stable enough to use. Still hitting crazy high up and down a couple of blocks away too. 

 

Still, by now you think the network would be dynamic enough to always provide the best experience on the best bands based on connection. 


4 years after the original post, I'll go ahead and add that me and my mother have the same phones A32's, are on the same account and live next door to each other. Her phone is constantly going into no signal mode. The tiny bars icon that you need a magnifying glass to see and then an hour to find out what it means, has an X on it and no bars. She has a wifi connection from her ISP and therfore can surf the web and of course thinks everything must be fine. However she never gets txt messages or phone calls because she has no mobile data coming in. Have tried everything suggested here. The only thing that helps is a reboot. Then all the important txt messages come pouring in. You shouldn't have to reboot your phone every 30 mins in order to do the one thing a phone is supposed to do with absolutely everything else secondary. Aggravating to say the least. 


T mobile stinks . Their service stinks .their customer service stinks and their coverage stinks.  Looking for an alternative now after spending way too much time trying to even talk to someone with out the signal being dropped five times this morning.Having to finally find a human being then giving them the authorization information and verification information then they would lose the call or the texts. Over and over and over. I have four bars and no internet. Do not try to access them not being in a direct service area … I have tried and tried to work with them on the same data problems having four lines with iPads and iPhones.  Over and over and over . I have tried to be a good customer and complete my due diligence …. But I’m done. Good luck …


Reply