I am testing T-M Home Internet and although it has Ben generally good so far, I just ran into a problem when I attempted a routine FTP upload using CyberDuck to a website I maintain. When I try to connect I get an Interoperability Failure message. My ISP says the website is fine and they are able to FTP to it and it t seems I have some kind of communication or network problem.
What are other people’s experiences doing FTP on T-M Home Internet?
Best answer by Kevin Harris
View originalIn case it’s relevant, I am running Cyberduck on MacOS, and it has worked on many different networks over several years.
Well , I tried disabling passive mode in. Cyberduck by going to proxy preferences and deselecting it. Unfortunately, this seemed to have no effect; I still got the interoperability error message. I tried also selecting Auto Proxy Discovery, but this did not help. I then tried bypassing proxy settings for my target site; no help. As you. can probably tell, I was getting out of my depth and just groping around. Any suggestions welcomed!
Jayke, thanks very much for this information. It’s just the kind of advice I was hoping to get. I’ll try your suggestion when I get home tomorrow evening.
Turn off Passive mode (or pasv) in your ftp client, after that ftp will work just fine. You may need to enable “Port mode” in your client as an alternative to “passive mode”. I believe the last person I told to do this was even using Cyber duck and once they did so it worked fine
UPDATE
One day after my conversation with TM Support, I received a voice message from the expert. He has now changed his story. He says the gray tower TM gateway does not support FTP. I am disappointed and confused. If he’s right, I shall shortly be returning the gateway.; lack of FTP is a showstopper as I maintain a club website. There must be quite a few other home users who maintain websites for families, churches, clubs, etc.
Thanks for that info; it’s good to know that FTP can work in some situations. I have now managed to speak with a TM Home Internet support expert. He searched through trouble reports and found that FTP being blocked was a known problem and was being actively worked on.He was surprised the problem existed. He mentioned Port 80, number of ipv4 and ipv6 addresses available ,etc., and apparently there were different aspects to the bug and/or the trouble reports. He said my free trial would be extended pending resolution of this issue.
I’m using ExaVault.com without any problems. They are a paid for FTP service.
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