I have a Canon MG-3022 printer/scanner. When I was on the trial period of getting the 5G gateway, I could connect the printer portion of my printer/scanner but the scanner would not connect. It’s one unit. What a quirk! I spent an hour and a half on tech support with T-Mobile and finally got it set up so the printer and scanner worked OK. So everything is fine for a little over a month. Then last night my 5G Gateway got an update and rebooted itself while I was watching TV, I saw the 5G gateway power back on. Tonight, my printer works but my scanner doesn’t. I’ve tried to do reinstallation files for the printer/scanner like during the tech support call, but I can’t get the scanner to connect. I’ve put my 11 to 15 year old computers on the Gateway printer network during the tech support call. Seems equipment that is pre-2018 need to dial down the security and the Ghz to connect on a sub-network.
Best answer by nc1037
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