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Canon printer will not connect to T-Mobile 5G Gateway home internet

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W

Thanks to SSW I got in though with small differences due to my printer being a MB2120:

 

going through the following screens: LAN settings > Advanced setup > scroll through networks until I got "Directly enter the wireless setup name” > then manually entered the network name of the newly made 2.4 network followed by manually entering that network's passcode. And then I was in!

K

I looked everywhere for a solution. I didn’t find it until SSW showed me the light and the way. I have a canon pixma mx870 and a macbook retina 2015 setup. I followed his steps and the printer, mac and me be happy. the Mac was a test subject and it did not suffer. I did all the sweating and frustration.

I saw “the printer is connected” on the printer screen. I printed one sheet and tried another copy. oh no there was no copy! after staring off into the ether, I looked up the mac menu bar. the wifi icon was dimmed. I clicked on it selected my access name and entered my password. tried a print and oh happy day it worked! I had to get away from Apple Air Print. I finally got the full printing menu but please don’t ask me how I did it. but it was in the add a printer in system preferences/settings.

My canon pro 1000 works also.

 

N

All is well, now.  I followed the suggestions and, finally, my network name appeared on my printer.  I selected it and was then prompted for the password.  It was then connected to my network.  Hallelujah!!

Hello,

 

I have a Pixma MX492 too!

 

I can't connect and trying to follow the instructions listed here.  I switched to access point in standard setup and that doesn’t change anything whether that or Wireless LAN.  I also changed on the Gateway to WPA/WPA2 from WPA2/WP3.

 

The printer finds the TMobile Home Internet Gateway. When I connect it says failed and never asks for a password.

 

Did it ask for a password for you?

 

All my other devices are connecting with issue.

 

Canon Support won't bother talking and directs to website :(

 

Thanks so much!!

Finally got it.  I connected multiple times following these instructions but still couldn’t scan anything.  i just kept playing and playing.  It finally seemed to work when I went past the Save to USB screen to one that had my name on it.  Good luck.  Keep playing - it IS possible.   Now I hope I didn’t scan the papers upside down1

N

All is well, now.  I followed the suggestions and, finally, my network name appeared on my printer.  I selected it and was then prompted for the password.  It was then connected to my network.  Hallelujah!!

Hello,

 

I have a Pixma MX492 too!

 

I can't connect and trying to follow the instructions listed here.  I switched to access point in standard setup and that doesn’t change anything whether that or Wireless LAN.  I also changed on the Gateway to WPA/WPA2 from WPA2/WP3.

 

The printer finds the TMobile Home Internet Gateway. When I connect it says failed and never asks for a password.

 

Did it ask for a password for you?

 

All my other devices are connecting with issue.

 

Canon Support won't bother talking and directs to website :(

 

Thanks so much!!

Finally got it.  I connected multiple times following these instructions but still couldn’t scan anything.  i just kept playing and playing.  It finally seemed to work when I went past the Save to USB screen to one that had my name on it.  Good luck.  Keep playing - it IS possible.   Now I hope I didn’t scan the papers upside down1

P.S.  T-Mobile told me I would have to buy a newer printer to work with the 5G network.  Obviously not true.

M

I ended up getting a repeater and Wi-Fi extender and now it works 

Z
Badge

What SSW posted will probably fix it. Change the encryption to WPA/WPA2. I had a Microsoft Surface Pro tablet that wouldn’t connect because of that.

K

Good you got it connected. Another thing came up. I had to choose between a more secure WPA3 or wireless printing. I connected back to my original settings. I had to login but I expected that. What I didn’t expect was one of my macs wasn’t connecting. I moved closer to the gateway and got connected. 
I had a feeling I could have more than one network. So I looked and found how to create another network. Its on the t mobile internet app under Network.  I can use this network for my wireless mac with WPA/WPA2 and 2.4 GHz. 
USB connected printers are heaven on earth. 

R

I don’t have the WPA option. Properties says WPA3-personal. What else can I do?

C

I don’t have a screen on my Printer and even through the app it’s different seems like to get the device settings mine is the MG3600 series 

M

Yes I also had to setup another network in T-Mobile internet app for the printer using WPA/WPA2  2.4 GHZ

K

My printer is 10-15 years old. Maybe thats why it doesn’t work with WPA/WPA3. How old is your printer? For others who may be reading this, are your printers 1-2 years old?  Is there a connection issue with newer printers and other wifi connected devices?

A

Thanks for the share!!

So just the quick tips that through my experience is 1. Choose 2.5ghz, 2. WPS/WPS2 3. manually choose the network and type password. 

 

Good Luck!

 

T

Thanks SSW.  Your suggestion helped me work through getting my ancient Canon MX870 connected to the gateway.  
Now, on to the PIXMA 5300 printer.

Toyman

M

can someone please help me? My MX922 will not connect - it shows my wifi name but it does not let me enter a password. 

D

Trying to connect my Canon PIXMA MX492 printer to the gateway.  On the solution offered above we're told to enter the "access point name" on the printer setup.  Is this the same as the gateway network name?  If not, where do I find the access point name?

S
Userlevel 1
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Access point name is the name of your wifi network.

D

Thanks.  The instructions said to enter the access point name, then the network name and password.  Seems strange to enter the network name twice.

K

here is another bit of grief. I’m connected with network I made but now the mac and printer are not connected. I switched to the default network and the mac and printer are working. strange days.

N
Userlevel 5
Badge +7

You can have more than one network in use.  I think the gateway allows up to five, but two should be enough.  One is the default network that the gateway came with.  The second is a 2.4 GHz network that you add with the T-Mobile Internet phone app.  Your devices can be connected to whichever works best for them.  The default network automatically selects 5 GHz or 2.4 GHz for each connected device.  The security is WPA2/WPA3.  Many devices will connect to it without issues.  Set the security on the second network (2.4 GHz) to WPA/WPA2.  Use this second network for devices that don’t connect to the default network.  In my case, my ancient computer and ancient printer are connected to the dedicated 2.4 GHz network.  My newer computer and most of my other devices are fine on the default network.  I can print from my newer computer to the ancient printer.

D

The printer wants me to push the WPS button on the router.  There is no WPS button on it!

K

I set up a second network with WPA WPA3 and 2.4 GHz. Connected the printer and made several copies. Problem solved, not really. Later that night i tried to make prints but no succss. There was ! Alert Next to the printer i was using. Cancelled the print job looked for more alerts but found none. Tried to print again but the ! Alert came back. I shut down the mac for the night. This morning tried again. Turned on the printer and it went into print mode. I didn’t do print setup on the mac. Talk about delayed reaction time. There may be a bug somewhere in the mac. Its old and getting older. The printer is almost as old. Ghosts in the machines. 
BTW this all happened in the T Mobile default network. The second network will not connect the mac and printer. Fun times in old Bixby. 

A

Thank you so much!  I have been struggling with this issue for a month or so on my Canon PIXMA 922 printer.

I now have a working printer.  YEAH!!!

B

I had basically the same problem.  I called T-Mobile support and they had no success and said they were recommending updating the printer.

I have a canon mx920 and it would skip the password step and gave me an error message.  After reading the message above I scrolled down and found the manually enter the access point which then gave me the password screen to enter and this solved the problem solved.

 

Thanks SSW

C

Hello.

I changed to TMobile Gateway and tried SSW’s suggestions but my Canon Pixma TS6220 does not have the choices listed to try those step. I absolutely need to print and I cannot get any help from Canon and have already tried the Advanced (3 tiers up) at TMobile for over an hour with no luck.

The printer finds the Gateway but never shows the screen to enter a password. 

I thought maybe I should delete the printer from my iMac “Printers and Scanners” and start over, and now it doesn’t show at all (I guess because it’s not on the network….duh)

OMG…..can someone help me in anyway? 

 

C

I am having the same issue and cannot get it to work using any of the solutions above.  I have a Canon TR4520 and just got the T-Mobile gateway tower.  I can see my Wi-Fi network; however, it doesn’t let me enter a password.  T-Mobile connects me to Canon, and Canon wants $20 just to speak with me.  Has anyone found a solution?

same problem

 

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