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Canon printer will not connect to T-Mobile 5G Gateway home internet

G
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I have the Arcadyan KVD21 Gateway and a Canon PIXMA TR4520 printer. I have tried multiple methods to connect the printer to the T-Mobile wifi network and am still unsuccessful. Currently, I am attempting setup using the Canon Wi-Fi Connection Assistant. In Network Settings, the T-Mobile network encryption type shows up as Do Not Use. Is there a way to change the encryption type on the network? Would that enable the printer to access the T-Mobile wifi? Any and all suggestion welcome. I have tried T-Mobile tech support, but they cannot help, saying it's a printer issue.

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Best answer by SSW 15 September 2022, 02:51

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S
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For my Pixma MG5420, I had to change the WPA version on the Tmobile gateway app (Network tab, select your wifi network, under WPA version, change to WPA/WPA2 from WPA2/WPA3).  Then on the printer, go to Device Settings ->LAN settings, ->wireless lan setup, ->Other setup options, ->Standard setup,->select access point, → Directly enter the access point name, then manually enter your wifi network and the passcode.  Voila!  This is after a fruitless call to Tmobile tech support, which described the problem I had connecting to a printer problem, and transfer me to Cannon tech support, which never connected me to a live person, but instead directed me to their website, then hung up.

H

I am having the same issue and cannot get it to work using any of the solutions above.  I have a Canon TR4520 and just got the T-Mobile gateway tower.  I can see my Wi-Fi network; however, it doesn’t let me enter a password.  T-Mobile connects me to Canon, and Canon wants $20 just to speak with me.  Has anyone found a solution?

T

All is well, now.  I followed the suggestions and, finally, my network name appeared on my printer.  I selected it and was then prompted for the password.  It was then connected to my network.  Hallelujah!!

Hello,

 

I have a Pixma MX492 too!

 

I can't connect and trying to follow the instructions listed here.  I switched to access point in standard setup and that doesn’t change anything whether that or Wireless LAN.  I also changed on the Gateway to WPA/WPA2 from WPA2/WP3.

 

The printer finds the TMobile Home Internet Gateway. When I connect it says failed and never asks for a password.

 

Did it ask for a password for you?

 

All my other devices are connecting with issue.

 

Canon Support won't bother talking and directs to website :(

 

Thanks so much!!

E

Canon G5020 won’t connect to home internet tower.  It sees the name of the tower when I try to do setup on the printer but won’t auto connect.  If I use manual connect, i type in the password from back of tower but it says wrong.  I have 6 other devices connected, know how to type and have typed it in over a dozen different days and times trying to get a miracle to happen.  What do I need to do?  

 

E

Thank you SSW, that absolutely fixed it!!!!!

D

All is well, now.  I followed the suggestions and, finally, my network name appeared on my printer.  I selected it and was then prompted for the password.  It was then connected to my network.  Hallelujah!!

H

Cannot connect Pixma 3600 to T-Mobile 5G network… this is absolutely ridiculous problem!  New printer, brand new connection with TMobile, and here I am again, NO working printer! What the F!!!

is there ANY printer in this world, that connects to Tmobiles new wireless Internet?  And why doesn’t anyone get help from Canon, nor T-Mobile? No one knows anything in the companies that make these electronics? This is not supposed to be rocket science! 
im furious, I need my printer to work right now. And no, not changing settings for lower speeds and lower security. That is not the way this is supposed to work. 
appreciate the help that is offered here, it is at least more than we get from the service provider!

E

All is well, now.  I followed the suggestions and, finally, my network name appeared on my printer.  I selected it and was then prompted for the password.  It was then connected to my network.  Hallelujah!!

Hello,

 

I have a Pixma MX492 too!

 

I can't connect and trying to follow the instructions listed here.  I switched to access point in standard setup and that doesn’t change anything whether that or Wireless LAN.  I also changed on the Gateway to WPA/WPA2 from WPA2/WP3.

 

The printer finds the TMobile Home Internet Gateway. When I connect it says failed and never asks for a password.

 

Did it ask for a password for you?

 

All my other devices are connecting with issue.

 

Canon Support won't bother talking and directs to website :(

 

Thanks so much!!

I also have a Canon PIXMA MX492 and am having the same problem you mentioned above. The printer finds my network but never asks for a password and doesn't connect. Wondering if you ever found a solution that worked?

Thank you!

J

My canon printer TS5120 will not connect to the T-Mobile box I have tried everything 

A

I had to update my printer drivers and then it worked fine

K

SSW rocked it. I’ve been working on the connect for 2 days. Much thx for your detailed help!

M

For my Pixma MG5420, I had to change the WPA version on the Tmobile gateway app (Network tab, select your wifi network, under WPA version, change to WPA/WPA2 from WPA2/WPA3).  Then on the printer, go to Device Settings ->LAN settings, ->wireless lan setup, ->Other setup options, ->Standard setup,->select access point, → Directly enter the access point name, then manually enter your wifi network and the passcode.  Voila!  This is after a fruitless call to Tmobile tech support, which described the problem I had connecting to a printer problem, and transfer me to Cannon tech support, which never connected me to a live person, but instead directed me to their website, then hung up.

Thank you,  this fixed my problem.  I had absolutely no clue how to fix it 🤩

P

OMG, thank you so much SSW! After hours of stress, I Followed your instructions and had my printer working in no time!  Now to find the best security for my WiFi and devices. All Apple, with T-Mobile WF. Any suggestions appreciated! 

D

The only problem with switching the WPA2/WPA3 to WPA/WPA2 is that if you have a new 5g phone it won’t connect to home internet. I had to connect my old phone to switch it back. And it made me have to reset all the devices I had connected to it.

I
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I found some advice saying I should log into my router and create a separate SSID for the 2.4 ghz band and connect my printer to that. I used the tmobile internet app to log into my router but the only choices were either the 5ghz band or the 2.4 ghz band. I have a 5g phone so I can’t just change my router to 2.4 ghz because then my phone won;t have a wifi connection. Does the D371 router allow you to broadcast two bands or offer some other way to log in and check advance settings? Thanks!

M

I’m still having problems connecting my canon pixma mx472 to my T-Mobile home internet.   I’ve created another network for the printer and changed the settings on the T-Mobile internet app. I have a error connecting to the new access point

R
Userlevel 4
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I found some advice saying I should log into my router and create a separate SSID for the 2.4 ghz band and connect my printer to that. I used the tmobile internet app to log into my router but the only choices were either the 5ghz band or the 2.4 ghz band. I have a 5g phone so I can’t just change my router to 2.4 ghz because then my phone won;t have a wifi connection. Does the D371 router allow you to broadcast two bands or offer some other way to log in and check advance settings? Thanks!

 

The “5G” of your phone has nothing to do with the WiFi bands (2.4 GHz or 5 GHz) that it can connect to….it’s referring to the cellular signals it can receive (N41, N71).  It shouldn’t have any problem connecting to a 2.4 GHz WiFi network that you set up.

S

I never thought that I would be writing a technical comment. But, here goes. After subscribing to my new T-Mobile network everything connected, with some effort, except my Canon MX922. I spent two days trying everything I knew to connect to my network. However, it would not allow me to enter a passphrase. It would simply ask my Network name and then proceed directly to the Access Point. It would not ask or allow me to enter my passphrase. Then, like all technically challenged people I decide to look on the WWW for “HOW TO” and HELP! Which led me here. After reading through a few replies, I realized that I wasn’t alone. CONFUSED. Bottom line, luckily I have an old Wi-fi repeater called “WiFiBlast.” I have no idea where I purchased it or if it even “truly” works. But, I connected it. Chose it as my Access Point. It allowed me to enter my passphrase. I selected a security option (I read through a few more comments for an idea) selected it and VOILA!!! I am connected. AFTER 2 DAYS!!! This shouldn’t be so difficult. But, such as life. Good luck!

N

Same issue here for my HP DeskJet 3510

D

My Canon Pixma iX6820 did not like the new T-Mobile Fast 5688W router either.  I spent many hours trying to solve the issue.  I put an ethernet expander and Powerline adaptors in the system and connected all with ethernet cables. It works great and no password is required! And the printer can be moved to locations away from the computer.

M

The answer given by SSW was key, “...I had to change the WPA version on the Tmobile gateway app (Network tab, select your wifi network, under WPA version, change to WPA/WPA2 from WPA2/WPA3).  Then on the printer, go to Device Settings ->LAN settings, ->wireless lan setup...”

This did help and my printer was able to be set up. However, I then started experience connectivity issues on my computer and I kept having to sign back in the Wifi every 10 mins or so. I’m not sure why. Perhaps I’ll have to switch it every time I need to print. Very annoying. I don’t understand the disconnect. Is T-mobile’s internet technology too advanced for the printers?

I

SSW, you helped me, too - thanks so much!

W

Thank you sooo much for this. Was having the hardest time figuring it out. Thank you. 

A

So I did the above mentioned - My printer find the network but does not allow me to enter a password (mind you if I pick any other network listed when I search they all pop up for a password prompt) anyone have any idea?

 

A
  1. I have a very similar issue only the gateway was originally connected to my Canon MX922 printer, it’s only after I went back to the orig name and passcode for the gateway that I can’t connect it again.   I use a MacBook iOs version 10.15.7.  There are 6 devices connected to the gateway.  I think one of them is the printer as I see it on the list when I try to connect to it on the printer.  There is no access point on the gateway.  I just want to enter the new password which it won’t allow me to do.  I’ve checked with canon.  They don’t have a fix.

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