Question

Home Internet - force firmware update?

  • 9 January 2021
  • 12 replies
  • 4421 views

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We received the new 5G modem for Home Internet and are on the older firmware version 1.2003.03.0143. 

 

Is there anyway to trigger the update?

 

I've heard the new update can greatly speed up the modem but don't know if that's true.


12 replies

Userlevel 7
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Contact tech support.  They should be able to push a firmware update to it for you. 

Userlevel 2
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Yesterday, I received and installed the new 5G gateway, 5G21-12W-A.

Where can I find the latest firmware version?

Would like to know if you were able to get tech support to push through an update. I called today and they told me that there is no update yet. 

Userlevel 3
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We received the new 5G modem for Home Internet and are on the older firmware version 1.2003.03.0143. 

 

Is there anyway to trigger the update?

 

I've heard the new update can greatly speed up the modem but don't know if that's true.

What do you think the latest firmware version is?

Current 5G modems being shipped with firmware version 1.2003.03.0168 .

Userlevel 3
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Current 5G modems being shipped with firmware version 1.2003.03.0168 .

That’s noteworthy.

Can you take some screenshots of the web interface so we can compare and see what if anything has been updated?

I am still on 0143 myself.  A member, Stefan Knight, of the TMobile Home Internet FB group just received his 5G modem and posted his firmware version.  Here’s a link to the group in case you’re not familiar with them.  You may have to join to view the threads.

  https://www.facebook.com/groups/360887451937077

Factory reset the modem that should push the new update to it.

I got the new 6g modem today an it won't work because firmware needs updating i click update while I'm in the modem settings an it ask me for file to update it with . So mine will not work an call center is a joke 2hr waits never call back . It's a joke 

Current 5G modems being shipped with firmware version 1.2003.03.0168 .

I'm afraid not just received my 3days ago

I just received mine today: 

1.2003.03.0168

I just received mine today: 

1.2003.03.0168

Was the firmware forced on the modem or did you download it somewhere? 
If 0168 is the latest I already have it. But would like to know for reference how they are doing things.

 

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