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New or retired plans and the features that come with them

  • 246 Discussions
  • 588 Replies
246 Discussions
magenta1650625
magenta1650625Novice
posted in Plans and Service
Not able to add 5g internet to my account

About a month or 2 ago I tried to get the T-Mobile internet plan through with an over the phone rep. It was available in my area at the time. Now I have an old plan  called the Simple Choice Promo which has been grandfathered in. I have been with T-Mobile for over 10 years. I never had a credit check and have missed out on several promotions because of this. My credit is not good but my bill is always paid and I like my plan. I was told during attempted setup the credit issue should not be a problem nor would I need to change my plan. However several reps said they could not find a rate for me and therefore could not set up my plan. they told me to go to a store. They believed they could do it. However I would have to pay an activation fee at a store . So much for the risk free trial. If it doesn’t work I’m out the activation fee. I get it if the company doesn’t want to take risks or can’t back up what they said so they pawned me of to a retailer. No doubt they would not have been able

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magenta1650625
1 hour ago
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balz555First activity
asked in Plans and Service
Second line with new Account ID ?

Hello together, sorry for my bad english but I hope you understand my sentences. I'm german and I bought for a trip to the USA an T-Mobile prepaid unlimited plan (eSIM).Now I need an additional line for my other smartphone. In my T-Mobile account I have the possiblity to buy one more lines.Can I buy one of these lines for my second smartphone or is the line only usable for the first registrated phone ? Or does I need an additional T-Mobile account for the second line?And how will I get the eSIM information  for the second line (QR code via eMail ??)? Maybe somebody of you can explain it for me. ThanksMario

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6 hours ago
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ZorbaTheGreekNovice
posted in Plans and Service
Upgrading Magneta Max 55+ to GoPlus 55+ - Price Changed

Hi Everyone , have an interesting question:I have been price locked into Magneta Max 55+ since 2018 at $45 per line with AutoPay.I finally made the decision to upgrade from Magneta Max 55+ to Go5G Plus 55+ to take advantage of new promotion offers. However now it’s $55 per line , due to recent price increases for new customers. However, old customers were locked in at $50 per line with auto pay.  My question is even though we are upgrading now, as 2018 customers should our Magneta Max Price Lock guarantee us the Go5G Plus 55+ price lock of $50 per line instead of $55 with AutoPay since we are not new customers?or are we screwed for not taking advantage of the upgrade prior to June 2024?also sucks because 3 lines for new customers on regular Go5G Plus is cheaper with 3rd line free at $150.It feels like if we don’t get the old $50 price , instead of $55 we are getting screwed.Thanks     

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Z
2 days ago
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LihimeFirst activity
asked in Plans and Service
Is there a way to retrieve my prepaid balance?

Hello folks I ordered something that seems to be plan refill before I get a new sim card. And all the agents I’ve met say they can’t technically help me find my old balance. I finally got connected to a prepaid department person, but she couldn’t help. Is there a solution?

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gramps28
Pillar
6 days ago
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TechineerNovice
asked in Plans and Service
Distinctive ring for forwarded calls?

I occasionally receive calls from a line that is forwarded to my phone.  It would be helpful if I could tell that the incoming call is being forwarded through that line.Is there any way to implement a distinctive ring for calls through that line?

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10 days ago
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niconicoNovice
asked in Plans and Service
Inquiry Regarding Prepaid eSIM Activation from Abroad

Dear T-Mobile community,I am reaching out to inquire about the possibility of purchasing and activating a prepaid line via eSIM, with a U.S. phone number, from abroad. I currently do not reside in the United States nor US citizen, but I require a U.S. phone number for certain services.I have reviewed T-Mobile website but could not find clear information on whether this process can be completed from outside the country without having to visit a physical store. Could you please provide details on the steps I need to follow or any additional requirements for acquiring and activating the service from abroad?Thank you in advance for your assistance. I look forward to your response.

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gramps28
Pillar
14 days ago
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MCRNovice
asked in Plans and Service
eSIM

Hi, I'm currently abroad and I'd like to purchase a prepaid eSIM card. When purchasing the eSIM card, is it possible to choose the area code for the phone number? I live in Hawaii, so I would prefer a local number with the 808 area code. Thank you!

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tidbits
Pillar
17 days ago
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andreasefternamnFirst activity
asked in Plans and Service
Travelling to USA from EU prepaid esim card

Hi! Im travelling to Florida from EU in a couple of weeks. And I was wondering if I can buy a prepaid eSIM in the T-mobile app and have it work on my phone? Can you pick a time and date when you want it to activate? Or do I have to do everything once im at the airport? Thanks!

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syaoran
Pillar
28 days ago
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Stod2378Novice
posted in Plans and Service
tmobile kept billing after I canceled

I had 3 lines with tmobile. One belonged to my ex and I wasn't going to keep his line any longer. I switched two lines to verizon and called tmobile on June 11th to cancel my entire account. They told me all was done and the line I did not transfer would be no longer in use after June 26th....the end of the billing cycle. I get the auto payment taken out in July for the billing cycle ending June 26th. Then August comes and I get an automatic payment out for July. I called tmobile and was angry. The guy was very nice and could see in the notes I had canceled on June 11th and that they would be refunding the money back to my bank account. A few days later the money was put back. Fast forward to today....in the mail I received a bill from t mobile from what they had refunded me with a late fee added. I am livid, I call and get nowhere so I ask for a supervisor. She tells me it's too bad cause my exes line wasn't canceled until August 26th so it's a legitimate charge. I spent 90 minutes go

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1 month ago
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roc123Novice
asked in Plans and Service
Prepaid phone gets dropped calls to Spectrum landline

I have T mobile prepaid.When I call my spectrum landline. The phone rings twice and then no dial tone.Spectrum thinks prepaid number is coded as spam.Spectrum tech came out and replaced all cables and modem.I called a neighbor’s Spectrum landline and same thing happened. 2 rings and then no tone.I can call other cell & landlines phones  with my prepaid phone with no issues. My tracfone can call Spectrum landline with no problem.T mobile chat said to  go to a T mobile store.I use to have the $3 plan, but I switched to the $10 plan when this problem happened. Any solutions? thanks

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1 month ago
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praxis13First activity
asked in Plans and Service
Missing Number

My primary number shows when I login to my account, but I also have a secondary number, that an eSIM number.  However I see it no where in my account - I have money in the account and have received no notifications,, so I’m wondering where I can see info about that other number? Thanks, 

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1 month ago
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GLPacNovice
asked in Plans and Service
Kudos to Joseph, Manager of TMobile

Thank you to Joseph, Manager in the T Mobile store on Immokalee Road in Naples, FL. He was very kind to help with a recent donation of items for our amazing students at Naples High School. He has top notch customer service skills, and we are grateful to him for helping our students feel rewarded with positive behavior rewards from TMobile. Please tell him how wonderful he is when you have a chance. Thank you again.

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1 month ago
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MoiguarinNovice
posted in Plans and Service
One of your sales woman broke my trust.

Hi,I recently visited one of your stores (86th Street Upper East side) to upgrade my phone and had several questions about upgrading my Pixel 7 to a Pixel 9. One of your sales representatives informed me that I didn’t need to use my Jump program, implying that it was a waste of money. She assured me that I could purchase the new phone for $149 and receive $500 in trade-in credit for my Pixel 7.However, upon further review, I see that the trade-in value for my Pixel 7 is only $110, which means I’m actually losing money on this deal. This feels unfair, as I trusted her guidance, and now it seems she misled me to make a sale.Given this situation, I need to cancel my order (Order number: S149396576). I see that it hasn't been processed yet, so please proceed with the cancellation.Thank you for your prompt attention to this matter.Best regards,​​​​​​

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tidbits
Pillar
1 month ago
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balz333Rookie
asked in Plans and Service
T-Mobile starter kit activation

Hello together,sorry for my bad english but I hope you understand my sentences.I'm from Germany and I will travel to the USA this year. Unfortunately my german phone provider doesn't support worldwide plans why I search for alternatives. The best solution for me would be to buy a US T-Mobile prepaid starter kit. That's why I watched the following Youtube video. https://www.youtube.com/watch?v=9Lja2gynnik&t=215s It looks for me, that you can do activate the SIM card without personal information like address, id card or something else. In germany there are very strict rules for activating of a SIM card.Therefore my question, is it possible as non-US resident to buy on the airport a T-Mobile starter kit and activate that self? Thank you very much for your help!

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1 month ago
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raindogFirst activity
posted in Plans and Service
tmobile

I currently have a a family plan 2 phones including Netflix with adds.will they discontinue the Netflix,or just raise the price on our phone bill.

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1 month ago
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raindogFirst activity
asked in Plans and Service
Netflix

I currently have a a family plan 2 phones including Netflix with adds.will they discontinue the Netflix,or just raise the price on our phone bill.

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1 month ago
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sylarFirst activity
asked in Plans and Service
Line cant't be added to this account

I am currently having prepaid $10 Unlimited Mobile Internet with up to 2GB of 5G & 4G LTE Data plan, but as I want to upgrade my plan into T-Mobile Prepaid Unlimited plan the alert is shown as “Line can't be added to this account” makes me unable to proceed to the next step. I do have sufficient fund in this account.  Would like to solve this problem and upgrade my plan. thx 

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gramps28
Pillar
1 month ago
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MadMoscaFirst activity
asked in Plans and Service
SIM for live streaming in Honolulu

Hi there, I’m Matteo and I’m gonna travel to Honolulu soon.. I saw many SIM from T-Mobile online which say “unlimited data”, my main question is: are those data really unlimited? I’m a streamer and I’m gonna make some live from Honolulu so I need a sim/plan that allows me to use a lot of giga per day without any limit.. Does T-Mobile plans that says “unlimited” have Fair Use Policy where if you use x giga then you get your internet speed slowed? Or you can just use as many giga as you want per day until you just run out of giga? If so, I can easily buy one of this sim at the airport or I’m supposed to buy it before my departure? It requires a lot of time for the activation?Thanks :)

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2 months ago
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Andre5723Novice
asked in Plans and Service
T-mobile is lies

I have had nothing but headaches with Tmobile. i had a promotion and got 3 new iphones and sent in 3 trade ins. for the past 8 months have been getting charged full price for 1 of the phones. contacted customer service about 30 times. They confirmed that they received the 3 trade ins and they will get this issue resolved and never do. They always say they will follow up and never do. Have all the screenshots of the lies from customer service. next up i will have to contact a lawyer. Tmobile stole my iphone. and my time since i have spent numerous hours with customer service and nothing gets fixed.

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2 months ago
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paladoxFirst activity
asked in Plans and Service
Slow speeds using the t-mobile esim app designed for tourists

Hi, last night i signed up to t-mobile using their esim app. I am visting from the UK. I paid for the highest plan which didn't mention and speed restrictions apart from if you use more then 50gb you may be slowed down (or deprioritised). I did a speed check and was getting some goodish speeds at one point 70/80mbps on 5g. But today i am barely getting abocve 3mbps which has me thinking i'm being throttled. Things seems sluggish compared to last night. Does anyone have experence with the plans (50/60 dollars) or know why it's happening or if it's temporary. I checked the coverage and the 5g ultra i think i'm just outside so i'm just connected to the 5g (2 bars).  

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gramps28
Pillar
2 months ago
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Cindy1968Novice
asked in Plans and Service
21 year customer! Can’t change my plan without losing current phone promo

Been a T-Mobile customer for 21 years, T-Mobile lies about offering existing customers the same promotions as new customers! I can’t switch plans without lt costing me $50 a month in lost phone trade in credits? I pay $320 a month, I have 4 lines, 2 of them have phones that are owned and the other 2 have phones on installment plans that have a $25 per month credit per installment for the phones we traded in that were already paid off. So basically if I change plans to save money, they want to charge me full price for these 2 phones, then send me back the 2 iPhone 12s that were traded in. 

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2 months ago
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FthisCompany215First activity
posted in Plans and Service
why is business customer service so horrible?

The worse customer service EVER especially for business customers.  After almost 10 yrs of business service thru my EIN  I was contacted about internet service for my business.  I went in the store got approved for service at my address.  Had an autopsy set for the next day didn't want to get charged twice so I agreed to return the next day. The next day bill paid now all the sudden address not available 🤔🤔🚩🚩they tell me the business department will contact me and set it up after being passed around for several days to 3 different associates over a period of time I was told pay another bill and then we will send the same modem i could have just gotten out the store over a week ago or from every representative that said they were overnighting the modem just a bunch of lies an run around over the last few years. Still waiting on an IPad I was was supposed to receive in a promotion 2yrs ago. Never received.  Will ogle and Keri T are 2 of the nincompoops I had the misfortune of dealing

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2 months ago
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Simon DuFirst activity
asked in Plans and Service
Use prepaid/postpaid plan for a month and join a family plan

I’m an international student, can I first join a prepaid plan temporarily to get my SIM card, and join a family plan later? If this works out, what should the primary phone line holder of the family plan do?

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syaoran
Pillar
2 months ago
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GabyTFirst activity
asked in Plans and Service
Conectivity with my device and payment options

Hello thereMy name is Gabriel and i am from Austria, visitng the USA somewhat regularly I have a question about prepaid mobile internet and the connectivity with my deviceIn 2019 and 2022 i bought mobile internet devices from verizon (the 2019 got called back) that so far provided me in excellent service However, in 2023, when I visited the USA again, I wanted to get another purchase another 1 time pre paid plan, but this time the nice man at the counter couldn't finish the process with my European card nor phone number (which used to work fine from 2019-2023)Thankfully a friend from the US came over and helped us outEver since the aforementioned events of 2023 i cannot regain acess to “My Verizon”, so i looked around to other servcice providers.When i did an “IMEI-identification” it says :”Your device is partially compatible with the T-Mobile network—you can still use this device on the T-Mobile network, but it's functionality may be limited.”So my question is, since I will visit this

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2 months ago
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GabyTFirst activity
asked in Plans and Service
Conectivity with my device

Hello thereMy name is Gabriel and i am from Austria, visitng the USA somewhat regularly I have a question about prepaid mobile internet and the connectivity with my deviceIn 2019 and 2022 i bought mobile internet devices from verizon (the 2019 got called back) that so far provided me in excellent service However, in 2023, when I visited the USA again, I wanted to get another purchase another 1 time pre paid plan, but this time the nice man at the counter couldn't finish the process with my European card nor phone number (which used to work fine from 2019-2023)Thankfully a friend from the US came over and helped us outEver since the aforementioned events of 2023 i cannot regain acess to “My Verizon”, so i looked around to other servcice providers When i did an “IMEI-identification” it says :”Your device is partially compatible with the T-Mobile network—you can still use this device on the T-Mobile network, but it's functionality may be limited.”So my question is, since I will visit this

3
G
2 months ago
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