Plans and Service
New or retired plans and the features that come with them
- 145 Discussions
- 379 Replies
Where in my simply prepaid T-Mobile cell phone documentation is my Pin Number? I reset the cell phone (Samsung G360T Core Prime) and now the T-Mobile App is asking for either my Password for the cell phone number or my Pin Number if I forgot the Password. I didn't know I had a password or a pin number.
Hello! I have the physical t-mobile SIM and I want to transfer phone number to my eSIM account / to convert it into eSIM. At the moment I have two tmobile accounts and numbers, is it possible to merge em? (both accounts are prepaid)I talked to the tech support - and every time I called I had a different information:1st time i was told that in 24hrs everything would be done smoothly (nothing happened so I called again)2d time I was told that T-Mobile doesn't support a feature to transfer the physical sim into the eSIM (when both numbers are tmobile numbers)before the first call I tried to reach a text support online - they also didn't resolve any questions and just said that tmobile doesnt fully support eSIM.What is the truth here? Is it really not possible? Also an extra eSIM question - if I want to use the same eSIM on a different phone, how to achieve it? Or it is impossible now to perform any kind of eSIM transfers?Thanks for understanding.
My android moto phone is getting old and isn’t updating so I found a prepaid tmo samsung A13 at Walmart. Is this new phone “locked” into having to start a new prepaid plan or can I just simply put my existing postpaid sim card into it and turn it on and i’ll have my same service? Thanks!
I have just enrolled for a prepaid account using T-Mobile eSim app. All the process seemed to work fine (I got a phone number and had my CC charged) but in the end there was some kind of problem installing the new eSim on my iPhone. Now it seems I am locked out of service, since the app requires a different e-mail and the creation of a new account to run again. How can I get the eSim for my existant and already paid for prepaid phone number now?
I decided to switch from straight talk to T-Mobile prepaid. I paid for a month of service and received a Sim card. I wanted to port port my number from the previous service and T-Mobile said they could. The new sim can make a call but not receive one. Can use data just fine. Cannot send or receive texts or MMS unless it's from T-Mobile. This morning I got a T-Mobile text saying there was a problem porting my number and that they'd call me, however this Sim cannot receive calls. What do I do? I called them and they said they would port it and that my issue was that the PIN I gave them was incorrect. They asked for the correct PIN, but I NEVER made a PIN or provided one. This whole thing is a mess and every call goes exactly the same.
Currently have a simply prepaid plan with T-mobile that I am very happy with. It uses an old fashioned SIM card. Looking to buy a new apple phone and use the eSim technology. It looks like my plan is offered on eSim. Question is - can I keep my existing number? I know you can port an existing number but this is essentially porting from T-mobile to t-mobile. Want to be sure before I drop $700. Has anyone done this and if so how?
Hello. I apologize if this question has already been asked and answered--I just couldn’t find a satisfactory answer through a quick search or when calling T-Mobile customer service.I just signed up for a $10 Connect prepaid plan with 1GB of data. On the usage details (under data), I see both categories called “whitelisted” and “data” under category for the service of internet access (a copy of the usage detail is attached).Can anyone give me an easy to understand explanation of why there is two categories of “whitelisted” and “data,” both of which really reduces the overall data anyway?One site (https://techshift.net/what-is-t-mobile-whitelist-and-regular-usage/) seems to indicate that “whitelisted” “doesn’t count towards a plan’s data bucket.” I’m not sure what that really means or if it is even accurate since there aren’t many similar explanations that I could find.Any assistance would be appreciated.
Please help me with a number porting that T-Mobile has not been able to complete even though I've called them over 5x in about 12 days, including two phone calls where both T-Mobile Pre-Paid number porting team and Spectrum customer service were on the call together with me.History:1. Got a T-Mobile prepaid SIM and activated it on a iPhone2. Registered a T-Mobile online account using that information3. Submitted a number porting request using the online tool: - Provided the Spectrum account number which had the format of 202-XXXXXXXXX-001 (202-<nine digit number>-001) - Provided the four digit account PIN that appeared on my Spectrum billing statement - Provided the phone number of the landline currently being provided by Spectrum/TWC4. Called a few days later since no text messages were received on my T-Mobile prepaid account - The temporary number was assigned by the in-store salesman when I purchased the pre-paid SIM - Was transferred to the numb
Primary phone number (prepaid) got cancelled by T-Mobile. No reason given. It still has fund, as far as I know, but since it is removed, there is no way I can check.Definitely not authorized by me, but unable to call T-Mobile since not in US at the moment.Can someone from T-Mobile help me out here ? At least let me know why it got cancelled.Thanks.
Hi, I live overseas and I use my prepaid T-Mobile sim card & number for when I come to work / visit the US. I have not been to the US in a few months now and it looks like my number has been deactivated. Is there any way I can get assigned a new number without having to go into a t-mobile store?
Anyone know the secret to get the T-mobile AAA Year on Us” promotion (one year AAA membership free) to work? I have Magenta 55+, so appear to be eligible for the offer. I used the link provided https://promotions.t-mobile.com/thanks but clicking on it simply generated for me an error message “code invalid” (see below). A call to the T-mobile number provided took me to their call center (Philippines) but the nice person there had no clue how to fix the problem, beyond texting me a link that when clicked generated the same error message. Frustrating!
I live outside the US and travel there several times, but due to the pandemic, it has been a long time since I last visited."I forgot to refill my prepaid line today. Earlier, I received an email informing me that my line has been canceled. To reactivate it, I was instructed to visit the t-mobile.com website or call the 1-800 number. However, I couldn't find a solution on the website, and when I called, I was kept waiting on hold without any assistance. Should I persist and try again, or should I give up and buy another SIM card during my next visit?
Hello there!My wife is facing problems when activating her eSim for T-Mobile US Prepaid.She already chose a plan, payed, the new phone number was successfully set up but now (since 12h) she’s still in the process of “Activating”. I did the same and after waiting some minutes in the “Activating” process all went fine.What shod we do now? We’re currently located in Germany and will travel to US soon;I’ve activated using WIFI + Vodafone (as local operator), she tried with WIFI + O2-DE (as local operator); I’m not sure if/how cell towers differs to allow mine to succeed and hers to fail. I’ve read here and there that there might be a way to get a QR code to re-initialise the process, but I have no idea how/where to get it. Please let me know, any kind of support is much appreciated, thank you :)
I’ve been trying to port in a number into my tmobile prepaid account for over a month. Apparently there there is a glitch in T-Mobile’s system where my current number is stuck so it never even tries to initiate the port-in process. I’ve talked to support on the phone multiple times, I’ve been told it’s been escalated to engineering, and then that engineering is still working on it. Now I haven’t heard anything in over a week. Is there anyway to escalate this to someone who can actually fix the issue. This is getting beyond ridiculous.
Hello, I have a prepaid T-Mobile Connect plan and I’m not able to view how much Data I’ve used on my iPhone 13...under Settings-→ Cellular Data there is supposed to be an option to view ‘This Billing Period’ and/or ‘Last Billing Period’ but those options are not there for meUnder Settings→ Cellular Data all I can see is ‘System Services’ which shows the various apps and how much data they use...I can view my Data usage if I log into my T-Mobile online account but I would like to be able to also view that on my phone
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