Community
Prepaid
Plans and Service

Plans and Service

New or retired plans and the features that come with them

40 Discussions
177 Replies

When you subscribe we will email you when there is a new topic in this category

40 Discussions

Most views

Recently active Most replies Newest first

jaorFirst activity

asked in Plans and Service

Where is my Prepaid Cell Phone Pin Number

Where in my simply prepaid T-Mobile cell phone documentation is my Pin Number? I reset the cell phone (Samsung G360T Core Prime) and now the T-Mobile App is asking for either my Password for the cell phone number or my Pin Number if I forgot the Password. I didn't know I had a password or a pin number.

2 years ago

eric.bFirst activity

asked in Plans and Service

Is there a way to switch from prepaid to tmobile one unlimited?

I purchased this sim to check my phones compatibility, now I'm looking to switch to the "one" unlimited plan. However I see no option on my account, is it possible or do I have to purchase a separate sim card?

2 years ago

.dcFirst activity

asked in Plans and Service

Transfer / migrate from the physical sim to eSIM

Hello! I have the physical t-mobile SIM and I want to transfer phone number to my eSIM account / to convert it into eSIM. At the moment I have two tmobile accounts and numbers, is it possible to merge em? (both accounts are prepaid)I talked to the tech support - and every time I called I had a different information:1st time i was told that in 24hrs everything would be done smoothly (nothing happened so I called again)2d time I was told that T-Mobile doesn't support a feature to transfer the physical sim into the eSIM (when both numbers are tmobile numbers)before the first call I tried to reach a text support online - they also didn't resolve any questions and just said that tmobile doesnt fully support eSIM.What is the truth here? Is it really not possible? Also an extra eSIM question - if I want to use the same eSIM on a different phone, how to achieve it? Or it is impossible now to perform any kind of eSIM transfers?Thanks for understanding.

1 year ago

edwardpHelper Level 1

asked in Plans and Service

Adding second prepaid line to My T-Mobile account

Is there a way of adding a second prepaid account under My T-Mobile, once logged in? I tried to add it as a new account, but it correctly stated the e-mail address was already in use (in use with the first account).Thank you.

2 years ago

magenta9747179First activity

asked in Plans and Service

Porting number problem!

I decided to switch from straight talk to T-Mobile prepaid. I paid for a month of service and received a Sim card. I wanted to port port my number from the previous service and T-Mobile said they could. The new sim can make a call but not receive one. Can use data just fine. Cannot send or receive texts or MMS unless it's from T-Mobile. This morning I got a T-Mobile text saying there was a problem porting my number and that they'd call me, however this Sim cannot receive calls. What do I do? I called them and they said they would port it and that my issue was that the PIN I gave them was incorrect. They asked for the correct PIN, but I NEVER made a PIN or provided one. This whole thing is a mess and every call goes exactly the same.

1 year ago

spbrflyerFirst activity

asked in Plans and Service

eSIM not installed when using T-Mobile eSim app

I have just enrolled for a prepaid account using T-Mobile eSim app. All the process seemed to work fine (I got a phone number and had my CC charged) but in the end there was some kind of problem installing the new eSim on my iPhone. Now it seems I am locked out of service, since the app requires a different e-mail and the creation of a new account to run again. How can I get the eSim for my existant and already paid for prepaid phone number now?

2 years ago

bahajohnFirst activity

asked in Plans and Service

Esim with existing t-mobile number?

Currently have a simply prepaid plan with T-mobile that I am very happy with. It uses an old fashioned SIM card. Looking to buy a new apple phone and use the eSim technology. It looks like my plan is offered on eSim. Question is - can I keep my existing number? I know you can port an existing number but this is essentially porting from T-mobile to t-mobile. Want to be sure before I drop $700. Has anyone done this and if so how?

1 year ago

ronclevengerFirst activity

asked in Plans and Service

esim International Roaming

Is international (other than Canada or Mexico) roaming supported by prepaid esim?

1 year ago

captainronmLearner

asked in Plans and Service

Will a prepaid walmart tmobile phone work by just putting in my existing tmo sim card in it?

My android moto phone is getting old and isn’t updating so I found a prepaid tmo samsung A13 at Walmart. Is this new phone “locked” into having to start a new prepaid plan or can I just simply put my existing postpaid sim card into it and turn it on and i’ll have my same service? Thanks!

22 days ago

fatherluRookie

asked in Plans and Service

Prepaid Plan: Whitelisted vs Data

Hello. I apologize if this question has already been asked and answered--I just couldn’t find a satisfactory answer through a quick search or when calling T-Mobile customer service.I just signed up for a $10 Connect prepaid plan with 1GB of data. On the usage details (under data), I see both categories called “whitelisted” and “data” under category for the service of internet access (a copy of the usage detail is attached).Can anyone give me an easy to understand explanation of why there is two categories of “whitelisted” and “data,” both of which really reduces the overall data anyway?One site (https://techshift.net/what-is-t-mobile-whitelist-and-regular-usage/) seems to indicate that “whitelisted” “doesn’t count towards a plan’s data bucket.” I’m not sure what that really means or if it is even accurate since there aren’t many similar explanations that I could find.Any assistance would be appreciated.

8 months ago

cam58First activity

asked in Plans and Service

SIM Card Compatibility

Will this phone XIAOMI REDMI NOTE 10 5G 128 GB Graphite Gray Dual SIM support a prepaid T Mobile SIM card please? This is for the Palm Springs, California area if this makes a difference. Thank you!

11 months ago

magenta2959296First activity

asked in Plans and Service

Pay as you go - can i text for free on WiFi?

I just started T-Mobile Pay As You Go. If I text while on WiFi does that still use the prepaid minutes? If I receive texts or calls, do those count towards the prepaid minutes?

2 years ago

magenta7127044First activity

asked in Plans and Service

Very frustrated with number porting a landline from TWC/Spectrum to T-Mobile Pre-paid

Please help me with a number porting that T-Mobile has not been able to complete even though I've called them over 5x in about 12 days, including two phone calls where both T-Mobile Pre-Paid number porting team and Spectrum customer service were on the call together with me.History:1. Got a T-Mobile prepaid SIM and activated it on a iPhone2. Registered a T-Mobile online account using that information3. Submitted a number porting request using the online tool: - Provided the Spectrum account number which had the format of 202-XXXXXXXXX-001 (202-<nine digit number>-001) - Provided the four digit account PIN that appeared on my Spectrum billing statement - Provided the phone number of the landline currently being provided by Spectrum/TWC4. Called a few days later since no text messages were received on my T-Mobile prepaid account - The temporary number was assigned by the in-store salesman when I purchased the pre-paid SIM - Was transferred to the numb

2 years ago

paulo-jFirst activity

asked in Plans and Service

Activate new number without visiting a t-mobile store?

Hi, I live overseas and I use my prepaid T-Mobile sim card & number for when I come to work / visit the US. I have not been to the US in a few months now and it looks like my number has been deactivated. Is there any way I can get assigned a new number without having to go into a t-mobile store?

2 years ago

ArseniFirst activity

asked in Plans and Service

SK22First activity

asked in Plans and Service

Not able to view Cellular Data usage (iPhone 13)

Hello, I have a prepaid T-Mobile Connect plan and I’m not able to view how much Data I’ve used on my iPhone 13...under Settings-→ Cellular Data there is supposed to be an option to view ‘This Billing Period’ and/or ‘Last Billing Period’ but those options are not there for meUnder Settings→ Cellular Data all I can see is ‘System Services’ which shows the various apps and how much data they use...I can view my Data usage if I log into my T-Mobile online account but I would like to be able to also view that on my phone

10 months ago

tony_nycFirst activity

asked in Plans and Service

Porting Number Nightmare

I’ve been trying to port in a number into my tmobile prepaid account for over a month. Apparently there there is a glitch in T-Mobile’s system where my current number is stuck so it never even tries to initiate the port-in process. I’ve talked to support on the phone multiple times, I’ve been told it’s been escalated to engineering, and then that engineering is still working on it. Now I haven’t heard anything in over a week. Is there anyway to escalate this to someone who can actually fix the issue. This is getting beyond ridiculous.

7 months ago

eduardofariasFirst activity

asked in Plans and Service

Reactivate my canceled line

I live outside the US and travel there several times, but due to the pandemic, it has been a long time since I last visited."I forgot to refill my prepaid line today. Earlier, I received an email informing me that my line has been canceled. To reactivate it, I was instructed to visit the t-mobile.com website or call the 1-800 number. However, I couldn't find a solution on the website, and when I called, I was kept waiting on hold without any assistance. Should I persist and try again, or should I give up and buy another SIM card during my next visit?

9 days ago

nlcFirst activity

asked in Plans and Service

one year later?

I just finished a holiday in Hawaii and got a T-Mobile prepaid plan. I am home in Canada now.Does anyone know if I can reuse this sim card in another year from?I will be going back to Hawaii and it would make it much easier if I could just reuse the sim and join in the same plan that I just had.Any information would be helpful.Thanks

1 year ago

SapRookie

asked in Plans and Service

Pay as you go in us

Is there a pay as you go plan of t mobile while I am in the us. I dont use the t mob internet nor its calling or texting much, mostly rely on wifi. Is there a plan, so that my number remains active and I can continue to receive text and calls, but dont have to pay for a full prepaid plan?

1 year ago

nereaiglesiasRookie

asked in Plans and Service

Prepaid SIM for Xiaomi Redmi 10

Hi everyone!I’m travelling to New York in a few weeks and I have a Xiaomi Redmi 10. Is there any prepaid SIM compatible with my phone? Thanks in advance.

5 months ago

nhowRookie

asked in Plans and Service

Activating prepaid sim

Just got a 15 day prepaid Sim. We will be in the US in November. How far in advance can I activate the Sim to start in mid November?

9 months ago

nhowRookie

asked in Plans and Service

How to activate a 14 day prepaid sim

I bought a 14 day prepaid sim for my unlocked android phone to use in the US next month. How far in advance can I activate and how to do this? I live in the UK. Thanks for your help.

7 months ago

Page 1 / 2

19,909: Topics
79,109: Replies
1,257,380: Members

New badge winners

jodef3has earned the badge Curious George
Mystfithas earned the badge Curious George
buzz0x0000has earned the badge Curious George
ruggerhas earned the badge Curious George
make lovehas earned the badge Curious George

Show all badges

Terms & Conditions Cookie settings

Sign up

Already have an account? Login

Social Login

Login to the community

Social Login

Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.

Username or e-mail

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.