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Plans and Service

New or retired plans and the features that come with them

  • 239 Discussions
  • 579 Replies
239 Discussions
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.dcFirst activity
asked in Plans and Service
Transfer / migrate from the physical sim to eSIM

Hello! I have the physical t-mobile SIM and I want to transfer phone number to my eSIM account / to convert it into eSIM. At the moment I have two tmobile accounts and numbers, is it possible to merge em? (both accounts are prepaid)I talked to the tech support - and every time I called I had a different information:1st time i was told that in 24hrs everything would be done smoothly (nothing happened so I called again)2d time I was told that T-Mobile doesn't support a feature to transfer the physical sim into the eSIM (when both numbers are tmobile numbers)before the first call I tried to reach a text support online - they also didn't resolve any questions and just said that tmobile doesnt fully support eSIM.What is the truth here? Is it really not possible? Also an extra eSIM question - if I want to use the same eSIM on a different phone, how to achieve it? Or it is impossible now to perform any kind of eSIM transfers?Thanks for understanding.

12
J
2 years ago
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soaringpilot51Rookie
asked in Plans and Service
Landline Change to T-Mobile

I want to change my Verizon landline to a T-Mobile service.  I currently have a T-mobile cell phone service and 5G Internet.  Has anyone obtain a landline with T-Mobile and how/what did you do.I also want to retain my home phone number.Thanks

9
S
1 year ago
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captainronmLearner
asked in Plans and Service
Will a prepaid walmart tmobile phone work by just putting in my existing tmo sim card in it?

My android moto phone is getting old and isn’t updating so I found a prepaid tmo samsung A13 at Walmart.  Is this new phone “locked” into having to start a new prepaid plan or can I just simply put my existing postpaid sim card into it and turn it on and i’ll have my same service?  Thanks!

7
N
7 months ago
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zipFirst activity
asked in Plans and Service
hbo max

Can you add hbo max to your t mobile account?

2
F
Pillar
1 year ago
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Irteza ShamsiSpeaker
asked in Plans and Service
T Mobile Magenta cell phone plans or rate plans!

Is T Mobile retiring Magenta cell phone plans or rate plans? Why is T Mobile retiring Magenta cell phone plans or rate plans?

3
M
1 year ago
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fatherluRookie
asked in Plans and Service
Prepaid Plan: Whitelisted vs Data

Hello. I apologize if this question has already been asked and answered--I just couldn’t find a satisfactory answer through a quick search or when calling T-Mobile customer service.I just signed up for a $10 Connect prepaid plan with 1GB of data. On the usage details (under data), I see both categories called “whitelisted” and “data” under category for the service of internet access (a copy of the usage detail is attached).Can anyone give me an easy to understand explanation of why there is two categories of “whitelisted” and “data,” both of which really reduces the overall data anyway?One site (https://techshift.net/what-is-t-mobile-whitelist-and-regular-usage/) seems to indicate that “whitelisted” “doesn’t count towards a plan’s data bucket.” I’m not sure what that really means or if it is even accurate since there aren’t many similar explanations that I could find.Any assistance would be appreciated.

8
Z
1 year ago
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spbrflyerFirst activity
asked in Plans and Service
eSIM not installed when using T-Mobile eSim app

I have just enrolled for a prepaid account using T-Mobile eSim app. All the process seemed to work fine (I got a phone number and had my CC charged) but in the end there was some kind of problem installing the new eSim on my iPhone. Now it seems I am locked out of service, since the app requires a different e-mail and the creation of a new account to run again. How can I get the eSim for my existant and already paid for prepaid phone number now?

22
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1 year ago
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txcamdFirst activity
asked in Plans and Service
T-Mobile AAA Year on Us Promotion Code: Not Working for Me

Anyone know the secret to get the T-mobile AAA Year on Us” promotion (one year AAA membership free) to work?   I have Magenta 55+, so appear to be eligible for the offer.  I used the link provided https://promotions.t-mobile.com/thanks but clicking on it simply generated for me an error message “code invalid” (see below).  A call to the T-mobile number provided took me to their call center (Philippines) but the nice person there had no clue how to fix the problem, beyond texting me a link that when clicked generated the same error message. Frustrating!     

23
A
14 days ago
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Evalyn_0556First activity
asked in Plans and Service
Replacing SIM card

I'm overseas right now and I lost my SIM card some few days ago (using an international one at the moment). How can I get it replaced when I'm back in the U.S.A? I had a physical SIM card for a prepaid plan, and would like to keep the same phone number I had on that SIM card. 

6
gramps28
Pillar
24 days ago
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magenta9747179First activity
asked in Plans and Service
Porting number problem!

I decided to switch from straight talk to T-Mobile prepaid. I paid for a month of service and received a Sim card. I wanted to port port my number from the previous service and T-Mobile said they could. The new sim can make a call but not receive one. Can use data just fine. Cannot send or receive texts or MMS unless it's from T-Mobile. This morning I got a T-Mobile text saying there was a problem porting my number and that they'd call me, however this Sim cannot receive calls. What do I do? I called them and they said they would port it and that my issue was that the PIN I gave them was incorrect. They asked for the correct PIN, but I NEVER made a PIN or provided one. This whole thing is a mess and every call goes exactly the same.

5
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2 years ago
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bahajohnFirst activity
asked in Plans and Service
Esim with existing t-mobile number?

Currently have a simply prepaid plan with T-mobile that I am very happy with.  It uses an old fashioned SIM card.  Looking to buy a new apple phone and use the eSim technology.  It looks like my plan is offered on eSim.  Question is - can I keep my existing number?  I know you can port an existing number but this is essentially porting from T-mobile to t-mobile.  Want to be sure before I drop $700.  Has anyone done this and if so how?

6
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2 years ago
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The BuzzFirst activity
asked in Plans and Service
Magenta 55 Max vs. Essentials 55 Plan

I’m currently on the Magenta 55 plan which costs me $90/mo for two lines.  The essentials 55 plan for 2 lines would cost me $55/mo.  I don’t stream on my phone, just use basic service of talk, data, and text.  Would the monthly savings be worth it if I change plans?  MIke

2
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7 months ago
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twillia113First activity
asked in Plans and Service
Where to apply the AAA promo code

I received the promo code for AAA but can not find where to apply itI am existing customer and it just brings me to a place to pay for my one year subscription, but nowhere to apply the code.

3
gramps28
Pillar
7 months ago
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CherylGLearner
asked in Plans and Service
How to keep existing prepaid account and plan when upgrading to a new phone

Hello. I currently have a prepaid plan. My phone is old and I want to upgrade. My friend wants to give me his old phone (which is much newer than mine) to use. It is compatible with t-mobile’s network as far as I can tell--Friend had a t-mobile plan but it was post-paid. How do I keep my existing prepaid plan, service, and phone number and move to using the new (friend’s) phone? 

19
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1 year ago
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MikeHorrocksRookie
asked in Plans and Service
24 or 30 Months?

In September of 2021 I paid off (2) iPhone 12s and traded them in for (2) iPhone 13s on the 55+ Magenta Max plans.  They put me on the 30 month equipment payoff plan.  Should I have been put on the 24 month equipment payoff plan?  Now coming up to the iPhone 15 in September 2023, I want to upgrade to the 15.  Do I have to pay off the remaining 6 months before I trade them in?  Who gets 24 month pay off and who gets 30 months?  My FICA score is over 800 and I am on the Forever Upgrade program.

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Community Manager
10 months ago
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Pawan212First activity
asked in Plans and Service
Switching carriers

 I have already paid abut 180 dollars to mint mobile for 12 month plan. This is just the second month and i wanna switch from mint mobile to T-mobile. Is there any way i could get that money back while switching from mint mobile to T-mobile.

4
syaoran
Pillar
8 months ago
E
eduardofariasFirst activity
asked in Plans and Service
Reactivate my canceled line

I live outside the US and travel there several times, but due to the pandemic, it has been a long time since I last visited."I forgot to refill my prepaid line today. Earlier, I received an email informing me that my line has been canceled. To reactivate it, I was instructed to visit the t-mobile.com website or call the 1-800 number. However, I couldn't find a solution on the website, and when I called, I was kept waiting on hold without any assistance. Should I persist and try again, or should I give up and buy another SIM card during my next visit?  

6
gramps28
Pillar
1 year ago
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GmFredFirst activity
asked in Plans and Service
eSim stuck on "Activating" on iPhone from EU

Hello there!My wife is facing problems when activating her eSim for T-Mobile US Prepaid.She already chose a plan, payed, the new phone number was successfully set up but now (since 12h) she’s still in the process of “Activating”. I did the same and after waiting some minutes in the “Activating” process all went fine.What shod we do now? We’re currently located in Germany and will travel to US soon;I’ve activated using WIFI + Vodafone (as local operator), she tried with WIFI + O2-DE (as local operator); I’m not sure if/how cell towers differs to allow mine to succeed and hers to fail. I’ve read here and there that there might be a way to get a QR code to re-initialise the process, but I have no idea how/where to get it. Please let me know, any kind of support is much appreciated, thank you :)

3
syaoran
Pillar
1 year ago
ronclevenger
ronclevengerFirst activity
asked in Plans and Service
esim International Roaming

Is international (other than Canada or Mexico) roaming supported by prepaid esim?

2
K
2 years ago
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sdemetriadesNovice
posted in Plans and Service
Can someone help me understand why my payment is not going through?

I have been trying to pay my t-mobile account and it says that: “We are unable to accept card payments on your account profile. Please use another payment method if eligible, otherwise visit a T-Mobile store closest to you for cash payments”. I called my bank in the US and it says it is odd that my payments are not going through and it may be a problem with T-mobile.   

2
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8 months ago
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Wvf3First activity
asked in Plans and Service
Move line from Postpaid to Prepaid

I have a line that is currently on a Postpaid plan with Unlimited data, text and talk. The phone however is barely used with an average of 2-3 calls, no text and about 0.03 GB of data usage. I figure I could save a lot by switching this to a prepaid plan but I can’t figure how. There is no option to change it online so I assume I’ll need to call in but just wanted to see if anyone has successfully transferred from post to prepaid and if there are any concerns to be aware of. Thanks. 

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1 year ago
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ArseniFirst activity
asked in Plans and Service
Reactivate my old number

Hello,I have an T-Mobile prepaid number which I used it 2 years ago.And now I want to reactivate that number again.Is it possible? And if yes, what should I do?

4
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2 years ago
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dforman79First activity
asked in Plans and Service
First Responder Plan

Are police/fire dispatchers eligible for the first responder plan? I haven’t been able to get a definitive answer. Dispatchers are specifically listed in the connecting heroes plan.

6
R
6 months ago
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tree783217
asked in Plans and Service
Primary number cancelled by T-Mobile

Primary phone number (prepaid) got cancelled by T-Mobile. No reason given. It still has fund, as far as I know, but since it is removed, there is no way I can check.Definitely not authorized by me, but unable to call T-Mobile since not in US at the moment.Can someone from T-Mobile help me out here ? At least let me know why it got cancelled.Thanks.

6
syaoran
Pillar
1 year ago
S
sagemoonHelper Level 1
asked in Plans and Service
Keep getting error on visual voicemail

Hi,I keep getting a popup error on the new visual voicemail on my motorola one 5G ace. It says “Activation Error” “Sesson Expired, please try again” and a button to exit or try again. Trying again is endless where it just keeps reopening with the same error. When I exit, it does the same thing several times until it works. Recently it didnt work and I had to just leave the app alone for a minute and when I went back it worked again. I was getting this error after a minute of trying to go through several dozen voicemails today and trying to clear them out. I had to exit and retry the app about a hundred times while going through voicemails. Please fix!  

4
S
1 year ago
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