Plans and Service

New or retired plans and the features that come with them

  • 178 Discussions
  • 491 Replies

178 Discussions

J
jaorFirst activity
asked in Plans and Service

Where is my Prepaid Cell Phone Pin Number

Where in my simply prepaid T-Mobile cell phone documentation is my Pin Number?  I reset the cell phone (Samsung G360T Core Prime) and now the T-Mobile App is asking for either my Password for the cell phone number or my Pin Number if I forgot the Password.  I didn't know I had a password or a pin number. 

6
J
3 years ago
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eric.bFirst activity
asked in Plans and Service

Is there a way to switch from prepaid to tmobile one unlimited?

I purchased this sim to check my phones compatibility, now I'm looking to switch to the "one" unlimited plan. However I see no option on my account, is it possible or do I have to purchase a separate sim card?

5
S
3 years ago
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.dcFirst activity
asked in Plans and Service

Transfer / migrate from the physical sim to eSIM

Hello! I have the physical t-mobile SIM and I want to transfer phone number to my eSIM account / to convert it into eSIM. At the moment I have two tmobile accounts and numbers, is it possible to merge em? (both accounts are prepaid)I talked to the tech support - and every time I called I had a different information:1st time i was told that in 24hrs everything would be done smoothly (nothing happened so I called again)2d time I was told that T-Mobile doesn't support a feature to transfer the physical sim into the eSIM (when both numbers are tmobile numbers)before the first call I tried to reach a text support online - they also didn't resolve any questions and just said that tmobile doesnt fully support eSIM.What is the truth here? Is it really not possible? Also an extra eSIM question - if I want to use the same eSIM on a different phone, how to achieve it? Or it is impossible now to perform any kind of eSIM transfers?Thanks for understanding.

12
J
1 year ago
S
soaringpilot51Rookie
asked in Plans and Service

Landline Change to T-Mobile

I want to change my Verizon landline to a T-Mobile service.  I currently have a T-mobile cell phone service and 5G Internet.  Has anyone obtain a landline with T-Mobile and how/what did you do.I also want to retain my home phone number.Thanks

9
S
7 months ago
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captainronmLearner
asked in Plans and Service

Will a prepaid walmart tmobile phone work by just putting in my existing tmo sim card in it?

My android moto phone is getting old and isn’t updating so I found a prepaid tmo samsung A13 at Walmart.  Is this new phone “locked” into having to start a new prepaid plan or can I just simply put my existing postpaid sim card into it and turn it on and i’ll have my same service?  Thanks!

7
N
2 months ago
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zipFirst activity
asked in Plans and Service

hbo max

Can you add hbo max to your t mobile account?

2
F
Pillar
9 months ago
F
fatherluRookie
asked in Plans and Service

Prepaid Plan: Whitelisted vs Data

Hello. I apologize if this question has already been asked and answered--I just couldn’t find a satisfactory answer through a quick search or when calling T-Mobile customer service.I just signed up for a $10 Connect prepaid plan with 1GB of data. On the usage details (under data), I see both categories called “whitelisted” and “data” under category for the service of internet access (a copy of the usage detail is attached).Can anyone give me an easy to understand explanation of why there is two categories of “whitelisted” and “data,” both of which really reduces the overall data anyway?One site (https://techshift.net/what-is-t-mobile-whitelist-and-regular-usage/) seems to indicate that “whitelisted” “doesn’t count towards a plan’s data bucket.” I’m not sure what that really means or if it is even accurate since there aren’t many similar explanations that I could find.Any assistance would be appreciated.

8
Z
1 year ago
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spbrflyerFirst activity
asked in Plans and Service

eSIM not installed when using T-Mobile eSim app

I have just enrolled for a prepaid account using T-Mobile eSim app. All the process seemed to work fine (I got a phone number and had my CC charged) but in the end there was some kind of problem installing the new eSim on my iPhone. Now it seems I am locked out of service, since the app requires a different e-mail and the creation of a new account to run again. How can I get the eSim for my existant and already paid for prepaid phone number now?

22
A
10 months ago
E
edwardpHelper Level 2
asked in Plans and Service

Adding second prepaid line to My T-Mobile account

Is there a way of adding a second prepaid account under My T-Mobile, once logged in? I tried to add it as a new account, but it correctly stated the e-mail address was already in use (in use with the first account).Thank you.

3
M
3 years ago
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magenta9747179First activity
asked in Plans and Service

Porting number problem!

I decided to switch from straight talk to T-Mobile prepaid. I paid for a month of service and received a Sim card. I wanted to port port my number from the previous service and T-Mobile said they could. The new sim can make a call but not receive one. Can use data just fine. Cannot send or receive texts or MMS unless it's from T-Mobile. This morning I got a T-Mobile text saying there was a problem porting my number and that they'd call me, however this Sim cannot receive calls. What do I do? I called them and they said they would port it and that my issue was that the PIN I gave them was incorrect. They asked for the correct PIN, but I NEVER made a PIN or provided one. This whole thing is a mess and every call goes exactly the same.

5
F
2 years ago
I
Irteza ShamsiSpeaker
asked in Plans and Service

T Mobile Magenta cell phone plans or rate plans!

Is T Mobile retiring Magenta cell phone plans or rate plans? Why is T Mobile retiring Magenta cell phone plans or rate plans?

3
M
8 months ago
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bahajohnFirst activity
asked in Plans and Service

Esim with existing t-mobile number?

Currently have a simply prepaid plan with T-mobile that I am very happy with.  It uses an old fashioned SIM card.  Looking to buy a new apple phone and use the eSim technology.  It looks like my plan is offered on eSim.  Question is - can I keep my existing number?  I know you can port an existing number but this is essentially porting from T-mobile to t-mobile.  Want to be sure before I drop $700.  Has anyone done this and if so how?

6
B
2 years ago
ronclevenger
ronclevengerFirst activity
asked in Plans and Service

esim International Roaming

Is international (other than Canada or Mexico) roaming supported by prepaid esim?

2
K
2 years ago
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txcamdFirst activity
asked in Plans and Service

T-Mobile AAA Year on Us Promotion Code: Not Working for Me

Anyone know the secret to get the T-mobile AAA Year on Us” promotion (one year AAA membership free) to work?   I have Magenta 55+, so appear to be eligible for the offer.  I used the link provided https://promotions.t-mobile.com/thanks but clicking on it simply generated for me an error message “code invalid” (see below).  A call to the T-mobile number provided took me to their call center (Philippines) but the nice person there had no clue how to fix the problem, beyond texting me a link that when clicked generated the same error message. Frustrating!     

18
O
13 hours ago
A
ArseniFirst activity
asked in Plans and Service

Reactivate my old number

Hello,I have an T-Mobile prepaid number which I used it 2 years ago.And now I want to reactivate that number again.Is it possible? And if yes, what should I do?

4
B
1 year ago
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eduardofariasFirst activity
asked in Plans and Service

Reactivate my canceled line

I live outside the US and travel there several times, but due to the pandemic, it has been a long time since I last visited."I forgot to refill my prepaid line today. Earlier, I received an email informing me that my line has been canceled. To reactivate it, I was instructed to visit the t-mobile.com website or call the 1-800 number. However, I couldn't find a solution on the website, and when I called, I was kept waiting on hold without any assistance. Should I persist and try again, or should I give up and buy another SIM card during my next visit?  

6
gramps28
Pillar
10 months ago
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CherylGLearner
asked in Plans and Service

How to keep existing prepaid account and plan when upgrading to a new phone

Hello. I currently have a prepaid plan. My phone is old and I want to upgrade. My friend wants to give me his old phone (which is much newer than mine) to use. It is compatible with t-mobile’s network as far as I can tell--Friend had a t-mobile plan but it was post-paid. How do I keep my existing prepaid plan, service, and phone number and move to using the new (friend’s) phone? 

19
C
10 months ago
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tree783217
asked in Plans and Service

Primary number cancelled by T-Mobile

Primary phone number (prepaid) got cancelled by T-Mobile. No reason given. It still has fund, as far as I know, but since it is removed, there is no way I can check.Definitely not authorized by me, but unable to call T-Mobile since not in US at the moment.Can someone from T-Mobile help me out here ? At least let me know why it got cancelled.Thanks.

6
syaoran
Pillar
1 year ago
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cam58First activity
asked in Plans and Service

SIM Card Compatibility

Will this phone XIAOMI REDMI NOTE 10 5G 128 GB Graphite Gray Dual SIM support a prepaid T Mobile SIM card please? This is for the Palm Springs, California area if this makes a difference. Thank you!

4
A
1 year ago
M
magenta7127044First activity
asked in Plans and Service

Very frustrated with number porting a landline from TWC/Spectrum to T-Mobile Pre-paid

Please help me with a number porting that T-Mobile has not been able to complete even though I've called them over 5x in about 12 days, including two phone calls where both T-Mobile Pre-Paid number porting team and Spectrum customer service were on the call together with me.History:1. Got a T-Mobile prepaid SIM and activated it on a iPhone2. Registered a T-Mobile online account using that information3. Submitted a number porting request using the online tool:     - Provided the Spectrum account number which had the format of 202-XXXXXXXXX-001 (202-<nine digit number>-001)     - Provided the four digit account PIN that appeared on my Spectrum billing statement     - Provided the phone number of the landline currently being provided by Spectrum/TWC4. Called a few days later since no text messages were received on my T-Mobile prepaid account           - The temporary number was assigned by the in-store salesman when I purchased the pre-paid SIM          - Was transferred to the numb

6
sweetpeach
3 years ago
M
MikeHorrocksRookie
asked in Plans and Service

24 or 30 Months?

In September of 2021 I paid off (2) iPhone 12s and traded them in for (2) iPhone 13s on the 55+ Magenta Max plans.  They put me on the 30 month equipment payoff plan.  Should I have been put on the 24 month equipment payoff plan?  Now coming up to the iPhone 15 in September 2023, I want to upgrade to the 15.  Do I have to pay off the remaining 6 months before I trade them in?  Who gets 24 month pay off and who gets 30 months?  My FICA score is over 800 and I am on the Forever Upgrade program.

9
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Community Manager
5 months ago
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GmFredFirst activity
asked in Plans and Service

eSim stuck on "Activating" on iPhone from EU

Hello there!My wife is facing problems when activating her eSim for T-Mobile US Prepaid.She already chose a plan, payed, the new phone number was successfully set up but now (since 12h) she’s still in the process of “Activating”. I did the same and after waiting some minutes in the “Activating” process all went fine.What shod we do now? We’re currently located in Germany and will travel to US soon;I’ve activated using WIFI + Vodafone (as local operator), she tried with WIFI + O2-DE (as local operator); I’m not sure if/how cell towers differs to allow mine to succeed and hers to fail. I’ve read here and there that there might be a way to get a QR code to re-initialise the process, but I have no idea how/where to get it. Please let me know, any kind of support is much appreciated, thank you :)

3
syaoran
Pillar
9 months ago
M
magenta2959296First activity
asked in Plans and Service

Pay as you go - can i text for free on WiFi?

I just started T-Mobile Pay As You Go. If I text while on WiFi does that still use the prepaid minutes? If I receive texts or calls, do those count towards the prepaid minutes?

8
5
3 years ago
W
Wvf3First activity
asked in Plans and Service

Move line from Postpaid to Prepaid

I have a line that is currently on a Postpaid plan with Unlimited data, text and talk. The phone however is barely used with an average of 2-3 calls, no text and about 0.03 GB of data usage. I figure I could save a lot by switching this to a prepaid plan but I can’t figure how. There is no option to change it online so I assume I’ll need to call in but just wanted to see if anyone has successfully transferred from post to prepaid and if there are any concerns to be aware of. Thanks. 

3
W
9 months ago
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paulo-jFirst activity
asked in Plans and Service

Activate new number without visiting a t-mobile store?

Hi, I live overseas and I use my prepaid T-Mobile sim card & number for when I come to work / visit the US. I have not been to the US in a few months now and it looks like my number has been deactivated. Is there any way I can get assigned a new number without having to go into a t-mobile store?

2
R
3 years ago
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