Plans and Service

New or retired plans and the features that come with them

  • 179 Discussions
  • 496 Replies

179 Discussions

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BtscotRookie
asked in Plans and Service

new plan?

Upgraded to new 5g go 55+ with new phones. Being charged for phones but plan is still the old 5gmax+. Did this on Dec 06  '23 it's now Jan 17  '24, how long does the switch take??

4
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3 months ago
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KarlaElizabethFirst activity
asked in Plans and Service

Call center Issues

Hi everyone. I have had Tmobile for a long time, and in general, the customer service has been A-1. Unfortunately, my bill has been around 400 a month, and I can't afford that anymore, so I have called many times to get a solution. I was fed up, so on 1/5/2024, I cancelled my service. I changed my mind and decided to go with the help I was offered on the fifth of this month, but I keep getting the run-around, and all I need is for a supervisor to listen to the call, and they will know what I am referring to! Please help I don't want my service to cancel on the 15th as scheduled!!!

1
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Pillar
3 months ago
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badsavxFirst activity
posted in Plans and Service

Anyone else experienced a PAID line being added to their account without your authorization, and then had issues with T-Mobile when trying to remove the added line and get a refund?

Upgraded and bought a new iPhone in a T-Mobile store on 04/22/2022 - I am unfortanely just now noticing after reviewing my yearly reports for tax season approaching, that there was a data line added to my services/bill on the same day, for an apple watch?!  The charge was insignificant in cost enough for me to never notice too much of a difference, and the sales representative in the store explained to me the new bill amount and an increase being due to the monthly amount I would be charged for the iPhone payment plan option to pay month for a phone instead of paying in full.  I am now trying to have the line removed but the customer service dept. has only tried to tell me I am wrong and that I activated this on my own MONTHS prior to 4/22/22, which is so far from true.  I have only ever used my apple watch on wifi/connected to my phone via bluetooth.  After reviewing my usuage overview for 2022, each month shows the additional line and every month has 0.00GB of data used.  I found thi

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3 months ago
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tja0First activity
asked in Plans and Service

If this is true then I'm outta here

https://halturnerradioshow.com/index.php/en/news-page/news-nation/t-mobile-to-fine-customers-500-for-hate-text-messages How Orwellian are we going to get on this planet? If this is true I’m gone and so should you be too

6
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Community Manager
3 months ago
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CoachSoulFirst activity
posted in Plans and Service

Sprint Lease to T-Mobile Agreement

So I finished paying on my device from Sprint back in June 2023 and I didn't realize I was still being charged the added $50 lease agreement fee until this month December 2023. When I contacted T-Mobile they did take off that last agreement charge going forward but advised they could not credit me for the $300 I'm owed. One rep said they world put in a refund request for me then another rep advised it was denied because the lease was worth Sprint. I have looked through every possible document and nothing states if a lease is worth sprint after that lease ends I will continue to pay tmobile for a device that is paid off. If anyone else has such a document if you could let me know where it is so I can attach it to my Better Business Bureau complaint that I filed to resolve this issue.  I attached my correspondence plus what it states about paying off the lease.   

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1 month ago
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Pawan212First activity
asked in Plans and Service

Switching carriers

 I have already paid abut 180 dollars to mint mobile for 12 month plan. This is just the second month and i wanna switch from mint mobile to T-mobile. Is there any way i could get that money back while switching from mint mobile to T-mobile.

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syaoran
Pillar
4 months ago
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sdemetriadesNovice
posted in Plans and Service

Can someone help me understand why my payment is not going through?

I have been trying to pay my t-mobile account and it says that: “We are unable to accept card payments on your account profile. Please use another payment method if eligible, otherwise visit a T-Mobile store closest to you for cash payments”. I called my bank in the US and it says it is odd that my payments are not going through and it may be a problem with T-mobile.   

2
M
3 months ago
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EricFFirst activity
posted in Plans and Service

Edgar in the Westfield Wheaton Plaza (Wheaton MD) was phenomenal !!!

I had an excellent experience with a T-Mo rep last week … Edgar in the Westfield Wheaton Plaza store in Silver Spring MD was simply terrific.  I had a complicated account problem which he resolved with skill and finesse.  He knew who to call and how to present the issue - he knew what systems to use - he didn’t make me feel bad for having messed up my account…! ;-)  This is the sort of service that really earns customer loyalty - I hope T-Mo sees this and can reward him in some tangible way - thanks Edgar!

2
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Community Manager
4 months ago
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TP10First activity
posted in Plans and Service

Switch to T-mobile, not free!

I've been with T-Mobile and Sprint for over 12 years.  At onetime I had 6 lines.  I pay my bill on time, every month and have been a loyal customer.I decided to add another line for my wife.  She has been with Verizon and has an iPhone that is paid off and her account is in good standing.We wanted to add her to T-mobile, trade her phone in for a newer iPhone and keep her existing number.Simple, right? I mean they advertise it all the time.After speaking with them, I was told that since her phone was bought through Verizon they couldn't do it?  I asked, why do you make a big deal then about trying to get new business by advertising that they will pay existing phones off from other companies and you can keep an existing number, plus new phone?  I wasn't happy about it and still not happy about it.  I've been with them a long time and really don't want to change but they are making it easier on me to make a switch.Plus, I don't agree with their culture and subjects they sponsor.   Do you

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4 months ago
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yanyusenNovice
posted in Plans and Service

why my $150 virtual prepaid card get denied

 

1
J
4 months ago
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Karenross07First activity
asked in Plans and Service

changed my number without notice

My line was suspended cause of delay in renewing now zi notice that they changed my number already

3
syaoran
Pillar
4 months ago
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Mimi7777First activity
asked in Plans and Service

Alerts for blocked voicemails?

I called t mobile and that was fun.   Is it possible to either get an alert for blocked number voicemails (I got a blocked voicemail that I needed and had I seen a badge (iPhone 11) it would have solved a big problem.   the other thing which people have been talking about for years is not allowing voicemails from blocked numbers  theres a long code people have that I think do it and there’s a *67## or something but I think you have to have a number for the message to go.    the people answering assumed people knew what they were talking about so I was lost.   Can anyone help me dumbed down?   T-Mobile reps are clueless  thanks 

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4 months ago
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KKreaFirst activity
asked in Plans and Service

Is there a customer service work around....again...9PM EST and recording says hour wait. I called at 11AM EST....and wait was the same.

Anyone have a work around for customer svc contact?…..called the last week and every time it’s more than an hour wait time…..never had this with Sprint……Even the reps at the TMobil store just shrug about this issue and say they know…..

1
syaoran
Pillar
4 months ago
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DenovanFirst activity
asked in Plans and Service

voicemail

today when trying to access my VM is said account not recognized. 

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4 months ago
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schmitzeeFirst activity
asked in Plans and Service

Eliminating Credit Card for Auto Pay

I agree with the comments on the elimination of the credit card for Auto Pay. Seems the rules have changed in midstream of my phone payment credits. Once the phones are paid off I will once again be checking other plans. I don’t believe the credit card fee is the same as your Auto Pay credit, so just allow the Auto Pay Credit and increase the monthly cost of the plan to compensate for the fees. Credit Cards are the safest form of payment! Thanks for listening!

0
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4 months ago
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ishah100First activity
asked in Plans and Service

Add Pixel Watch 2 bought from Google Store to existing TMob line - Extra Charge?

Help!I bought the “Pixel Watch 2 LTE Cellular” from Google Store. It is my understanding that with pixel watches, there is no extra charge to connect 4GLTE cellular and use the watch with existing phone line without extra charge. At least this is true in case of Verizon and ATT. Is this the case with T-Mobile as well? If not, what is the monthly charge for using the watch as a standalone line using the same phone # as my phone?TIA for any inputs.

4
I
5 months ago
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apease12315First activity
asked in Plans and Service

Internet service

Can we add Internet service to our account?

0
A
5 months ago
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KulkieTFirst activity
asked in Plans and Service

simple choice north america adding new line

so when i try to trade in my current phone pixel 6 pro for 8 pro they told me i can get silly money when i tradethere is 500$ trade offer for my phone for trade in on plan,since my plan is ancient ,why i can not add new line and get new devices or trade my exisitng deviceam i being punished for sticking with tmobile for 18 years.

5
gramps28
Pillar
5 months ago
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gogo55First activity
asked in Plans and Service

How to add back 2nd line to 55+

Stupid me, I cancelled my 2nd line on my unlimited 55+ plan. I currently have just one line, now, even though I’m paying for 2 lines, as my bill never reduced when I cancelled my 2nd line. When I use the online interface to add the same phone back on my account, it tells me I’ll get an additional $88 charge.How do I add the same phone I used to have as my 2nd line back to my service, without adding $88 monthly to my bill for my 2nd (used to be included) line? Thanks

1
gramps28
Pillar
5 months ago
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CalebCFirst activity
asked in Plans and Service

TradeIn/Most$$

T Mobile doesn’t accept your Trade In, what’s the next best option to get the most money for your old phone?

0
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5 months ago
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isoformaFirst activity
asked in Plans and Service

I switched to Go5GPlus but it hasn't started yet. Every time I contact customer service they tell me it has been taken care of, but service has not changed.

I switched my plan to Go5G Plus but it hasn't started yet. Every time I contact customer service they tell me it has been taken care of, or that it will start within one or two days, but service has not changed. Is there a delay in switching service? 

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2 months ago
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ersimFirst activity
posted in Plans and Service

Promotion Scam

In August 2022 I added a new line and received a $199.99 phone on a promotion. Last month I checked my bill online and realized I never received the promotion and was being charged $8.34 a month. I contacted T Mobile and they said there is nothing they can do . They are at fault for not activating the promotion ..I think it is a scam . My advice stay away from T Mobile ...I will be leaving as soon as I get this FREE (not)  phone paid off.

0
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5 months ago
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Pops2929First activity
asked in Plans and Service

Phone call details

Why when I look at my bill do my phone calls from device to device showing up in different cities and states? I show my calls from Lousanna and Colorado and we are in Oklahoma

1
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5 months ago
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Ilia_ggFirst activity
asked in Plans and Service

cancelled number reactivation

Hello! I recieved email that my primary phone number had been cancelled (balance was too low).I transfered money , then recieved confirmation email, and instruction to create new account.Since then my sim in "not active state" (no signal).To sign up (create new account )i have to recieve SMS to the my phone number, but it still have no signal (not active!).What should i do? Thank you!!!

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gramps28
Pillar
5 months ago
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SharonLatinaFirst activity
asked in Plans and Service

How many lines can I add under the GO5G Next plan?

What I understand is that I can get a $5 discount with Autopay up to 8 lines. Is that my limit? Or is 12 lines??

1
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Pillar
5 months ago
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