I just signed up for Home Internet but can’t get an ID to open an account because I don’t have a T-Mobile phone number. Anyone solved that problem?

From HeavenM: “Hey folks! I am making some headway on this situation, but I do need to clarify one thing. When you enter the name, email, and password into the signup page that I linked, you should receive an email with a one-time PIN in your email. Even though it is asking for the phone number on the next screen, has anyone received that one-time pin while working in this loop?”Yes. I receive the one-time confirmation code (PIN) every time I try to log-in. The one-time confirmation code is sent to the email that I used when signing up for T-Mobile internet. Unfortunately, when I enter the confirmation code, the next screen requests a phone number. As noted in a previous posting, if entering a non-T-Mobile phone number, the error message is that I need to verify that the T-Mobile phone number is correct (see screenshot above). If I enter the internet line number on the T-Mobile gateway, the error message is that my email is not recognized(again, see screenshot above). My T-Mobile gateway is able to receivemessages-- e.g. when my auto-pay processes I receive a message on the gateway; when I phone customer service I receive follow-up messages.How was BChat able to get access to their account? What is the trick?I really appreciate everyone that let us know something was not working and providing examples and details. These have been extremely helpful and let us figure out what was missing. If you contact our customer support teams, there is a new process they can file to quickly resolve the registration issues.You can call our customer support number or send us a direct message on Facebook or Twitter.

How do you get ID without a T-Mobile phone number (for Home Internet)

H

Userlevel 7

+14

HeavenM
Community Manager
1043 replies
1 year ago
24 May 2023

I have been talking with the amazing Home Internet teams about this registration process because we see that it can be a never ending loop.

@BChat @MajorRathbone Did you sign up for T-Mobile Internet online, in store, or over the phone? Do you have the receipt or confirmation email from when you signed up?

I know that the registration flow is really picky about the information matching EXACTLY what is shown on the original orders and this can make things a bit frustrating when there might have been a typo or want to use something different.

The screenshots that you shared are EXTREMELY helpful and I am reaching out again to make sure that we have a clear path forward to get you a T-Mobile ID.

B

Userlevel 2

BChat
Learner
9 replies
1 year ago
24 May 2023

I would like to manage my Internet Only account online but the frustration of setting up the account (with a non-T-Mobile cellphone) has worn me down. I did manage to establish autopay via calling Customer Care and I get a paper bill each month but for now I have given up on getting online account access. It is hard to believe this has not been resolved by T-Mobile Technical Support. For now, as long as my internet works, autopay is in effect and I keep getting a paper bill, I am good to go. T-Mobile should consider giving everyone affected by this issue a “Unable to Establish a T-Mobile ID” an additional $10.00 discount (lol).

T

Userlevel 6

+9

tomwil
Helper Level 3
815 replies
1 year ago
24 May 2023

The process for signing up for a T-Mobile ID when you ONLY have the internet service and NOT a phone line starts here: T-Mobile ID | Sign Up. This sign up page will take you through a registration process that does not require a phone number.

@HeavenM , are your sure of your solved solution?

Please see above posts.

M

Userlevel 3

BChat is correct -- “Just more information but not the answer!”

The Sign-up page linked in HeavenM’s message requests first and last name, email, and password. When I click the “Create T-Mobile ID” button, the next screen that pops up is the “Link your phone number to your T-Mobile account.”

If I put in a non-T-Mobile phone number, the error message is that I need to put in a T-Mobile phone number.

When I put in the phone number on the 5G internet gateway (modem), the error message is that my email is not recognized, and yet on the Sign-In page I put in my email and it was confirmed that my account has been created.

It is a never-ending maze of dead ends.

If someone has the answer, please help. I have contacted T-Mobile customer service numerous times and, despite being friendly and courteous, no customer service agent has been able to assist.

B

Userlevel 2

BChat
Learner
9 replies
1 year ago
24 May 2023

Just more information but not the answer!

H

Userlevel 7

+14

HeavenM
Community Manager
1043 replies
1 year ago
26 April 2023

The process for signing up for a T-Mobile ID when you ONLY have the internet service and NOT a phone line starts here: T-Mobile ID | Sign Up. This sign up page will take you through a registration process that does not require a phone number.