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Plans and Services

Explore the plans and features available for T-Mobile Internet and what services are available

  • 287 Discussions
  • 1,091 Replies
287 Discussions
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CissyGirlFirst activity
asked in Plans and Services
Promo perks

We had service with Hughesnet for 7+ years,and internet speed was slower than dial-up at times. So I called to cancel service,and Hughesnet talked me into upgrading to Fusion plan,not realizing that my ‘contract’ would start all over by switching.We tried the new plan for 2 weeks,but wasn’t happy they said we’d used all our data (200mb)within the first week.So we switched to T Mobile about a month ago. My question is--does T Mobile help with early termination charges? Hughesnet has charged us $400 for terminating our service after 1 month. I thought I’d read that T Mobile will help with this. TIA

1
gramps28
Pillar
1 day ago
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ThennyFirst activity
posted in Plans and Services
rebate

It’s been about 8 weeks now and I was wondering when I would receive my $200 rebate card 

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2 days ago
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dougdodge1First activity
asked in Plans and Services
Virtual Prepaid Card

MasterCard prepaid $200. I signed up online for home internet a couple months ago and am wondering where my virtual card is. I go to the “reward tracker” and it says status is ‘received’. Am I missing something? How do I get this card and/or the number?

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3 days ago
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MhandyaFirst activity
posted in Plans and Services
No More Standalone Plans for Galaxy Wearable

I had two watch 4's on the standalone 500 plan.  I just upgraded to watch 7's lte that I purchased from Samsung and now one of them won't connect to Tmobile data.  Keeps getting errors that I am on the wrong plan.  The other one worked fine.Tmobile says the on working shouldn't.  They stop supporting stand along devices older than 2018.  Been on phone with CS and they have been great but it sucks this doesn't work.  They are for my 11 and 9 year old.  The kid watches suck and are not water proof. Come Tmobile! Bring back standalone plans please, stuck with expenisve usely watches.

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tidbits
Pillar
2 days ago
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NorthShoreILFirst activity
asked in Plans and Services
exceed data on home backup plan

we just added the home backup plan for when our Comcast service gets interrupted. I believe we have about 100 GB of data each month however, I haven’t been able to find out what happens when we exceeded a monthly allotment – does anyone know? 

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7 days ago
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ANF4lifeFirst activity
asked in Plans and Services
AUTO PAY

I set up for auto pay and it said I’d get a $5 per month discount. My monthly internet bill is still $50 per month and it says that includes the discount, which it does not. My monthly bill should be $45 per month now. I’ve always paid $50 so it is not showing the discount. 

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gramps28
Pillar
8 days ago
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Eturley125Novice
posted in Plans and Services
best customer service

I was so extremely happy with the service I received. It's always such a hassle for me when it comes to trying to find a good provider. Luckily I had the assistance of the sweetest lady, Joelle I believe was her name. Will definitely be recommending them to anyone because of her!!!

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8 days ago
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Jeongsu LeeFirst activity
asked in Plans and Services
Please help me to cancel my account

Hello.I have been using T-Mobile and T-Mobile Home Internet for 24 months, but I moved abroad and stopped my service on 21st June. However, no one has told me to return home devices. Furthermore, I received an email saying my service was stopped, but $60.75 was charged to my Autopay account. Since I am currently living in South Korea, I cannot access the T-Mobile app. Please help me to access my account or verify my calcellation status.

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Community Manager
14 days ago
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SnooooopySpeaker
asked in Plans and Services
Does Internet Price Go Up If You No Longer Have A Cell Phone?

I’ve had a T-Mobile cell phone for decades and I’m sick and tired of cell phones and texting. (I also don’t travel.) I’m seriously considering getting a Cox landline for $20. The house is already wired for that.  Question for those who got rid of a T-Mobile phone after getting the internet--did you internet monthly bill increase? I could get Cox internet for $50 a month, but I really do like T-Mobile internet.  I really do like T-Mobile phone service, and have never had a problem with it, but I am sick and tired of cell phones, and could save over $25 a month with a landline.

2
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29 days ago
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Casteel1024First activity
asked in Plans and Services
remove

Hi I have five lines and I want to remove three of them how do I do that 

1
gramps28
Pillar
30 days ago
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ViroscopeFirst activity
asked in Plans and Services
Isn't T-Mobile Fiber violating their own TOS with CGNAT

You are not permitted to use your Device or the Service in a way that we determine:Operates servers for commercial purposes, uses applications which automatically consume unreasonable amounts of available network capacity, or otherwise uses the Service or Device for purposes other than the personal residential use;That implies personal use is allowed, but CGNAT makes it so you can’t host a personal website, Minecraft server, etc. all personal non-commercial uses. 

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1 month ago
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ArmanBanimahdNovice
posted in Plans and Services
False Advertisement

T-mobile does false advertising. They had a promotional offer for their home internet, that if you add a t-mobile home internet, you'd receive a 50 inch 4k Amazon TV, valued at $450. I added t-mobile home internet, applied for the promotion, and was approved to receive the promotional offer, however, t-mobile did not send me the tv. After over 23 hours of phone conversations with different departments of t-mobile's customer service, the t-mobile agent only offered a $260 credit toward my account. I refused the $260 and asked for the tv that I was offered or the $450 value. And t-mobile refused my request. This is false advertising and t-mobile should know better and not treat their customers this way. They should honor what they promised, either the tv or the value of the promotion.

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1 month ago
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nl182Novice
asked in Plans and Services
home internet keep saying connection issue

Did anyone experience this message on their modem even after restarting the modem, calling customer service, and even switching out for a new modem? Customer service confirms no issue with the cell tower in the area. 

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1 month ago
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AzmikeFirst activity
asked in Plans and Services
Hot Spot disconnects in 10 minutes

The hot spot on my Revvl 6 pro disconnects after 10 minutes regardless of where I have it set. I went through comments in the forum and this is a common problem. What is the resolution to this problem?

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1 month ago
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JSB17First activity
asked in Plans and Services
Device Protection

The device protection for my phones is on my two free lines that are currently unused.   Shouldn’t they the device protection and payment for the new phones be on the same lines currently being used?  If I use those 2 free lines won’t the device protection be on the wrong devices?

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gramps28
Pillar
1 month ago
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WeMaNovice
asked in Plans and Services
How long does it take to get the$200 virtual rebate?

Signed up for the virtual rebate for internet, how will I know I got it? As I only have t mobile for the internet. 

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1 month ago
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RBensNovice
asked in Plans and Services
data

When I was with AT&T there was a feature on the app that allowed me to turn off the data to my kids device any time I wanted or needed to. Does T-Mobile have this feature 

3
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Community Manager
1 month ago
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BrDaFirst activity
asked in Plans and Services
Home internetr plan difference

I was confused about this two different plan, and also if i should switch to Home Internet Plus for the new device, because recently the home internet is been very slow.

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1 month ago
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dgmikeNovice
asked in Plans and Services
Spouse passed away

I am on the Magenta 55 plan. My wife recently passed away and I no longer need her line. What plan can I move to that will only need one phone and will be cheaper than my $80 per month for two phones?

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gramps28
Pillar
1 month ago
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JoCunningFirst activity
asked in Plans and Services
Eligibility for Unlimited

There is an address ¼ mile from my home that is eligible for unlimited but my address is not. There is only one TMo tower here, it’s a very small town in Missouri, so if there’s an opening for unlimited on the tower, why can’t I get it? I can see the tower from my back yard and according to Google Maps, it is less than 4500 feet from my house. The other address is slightly closer at 4000 feet.I am eligible for Lite but If the tower already has so many subscribers that the unlimited is locked, how come they can put someone on the Lite plan? They guy at TMo said the lite would be the same speeds as the unlimited but with a cap on usage. Are unlimited subscribers prioritized over lite? It looks like all subscribers would be sharing the available bandwidth so the more subscribers there are, the slower it would be for each one. As I said, there is only one tower here.Can anyone explain?

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3 days ago
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FredaprlFirst activity
asked in Plans and Services
WiFi Problems with G4AR Gateway

Hi,I have a G4AR as part of a Small Business Internet service.  Recently during a thunderstorm, the Wifi stopped working.  The router and 5G connectivity were not impacted.  Luckily most of my devices are hardwired and continued to work.After the storm, some of the wireless devices reconnected and worked correctly while others can connect to the G4AR but are unable to communicate with the Internet.  Has anyone seen this type of issue before?Thanks

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1 month ago
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FredaprlFirst activity
asked in Plans and Services
WiFi Problems

Hi,I have a G4AR as part of a Small Business Internet service.  Recently during a thunderstorm, the Wifi stopped working.  The router and 5G connectivity were not impacted.  Luckily most of my devices are hardwired and continued to work.After the storm, some of the wireless devices reconnected and worked correctly while others can connect to the G4AR but are unable to communicate with the Internet.  Has anyone seen this type of issue before?Thanks

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1 month ago
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LeAndreFirst activity
posted in Plans and Services
i would like to deactivate and stop using yall internet

I don’t want the internet anymore and I’m tryna cancel it 

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1 month ago
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KCRebelFirst activity
asked in Plans and Services
Location Issues?

Is anyone else having issues with all their smart devices showing adds or placing them in a state and city that is not theirs? For months my phone, Alexa, google, Mac, and any device on my Tmobile internet is showing me in Denver, Colorado yet I live in Kansas City! This is so annoying and it makes impossible to purchase online for anything because it keeps defaulting even after I change it, it diverts back to Colorado! I’m so sick of it and the poor customer support that I’m canceling my service with Tmobile all together. Can get better service and $25 cheaper with other providers! 

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drnewcomb
Pillar
1 month ago
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dr1959First activity
asked in Plans and Services
short term internet service?

Hi,we need fro 3 or 4 weeks internet/wifi service at our vacation home in Milford, MA 01757, should be good enough for 2 laptops and not too expensive. Any idea is appreciated 

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1 month ago
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