Plans and Services

Explore the plans and features available for T-Mobile Internet and what services are available

  • 193 Discussions
  • 785 Replies

193 Discussions

N
NC MtsFirst activity
asked in Plans and Services

Promo Code says expired but I just received it today

I received confirmation that I could order the Amazon Echo Show and to use the provided promotion code. I went to the link, but and pasted the promo code but Amazon says “this code has expired” I just got it!  Suggestions?

59
R
1 year ago
I
intelFirst activity
posted in Plans and Services

Home internet service IPv6 traffic is all filtered even when using a Netgear LTE router. No port forwarding. Plz fix!

My background is in IT / networking and I started using Tmo Home Internet for the past 2 weeks. The router being shipped today to customers is missing very important features for power users - it actually broke my ability to remotely access my home via direct-connection using public IPv6 and IPv4 that I used on comcast. Contacting support for help is pretty much useless, although I have raised a few tickets regarding the major issues affecting me since switching ISPs, namely:Unable to ping my IPv6 WAN address given by T-mobile (to remotely monitor my internet connection) Unable to remotely access my home via my VPN server which listens to connections on the WAN IPv6 address (again, T-mobile is filtering ALL my incoming traffic - comcast, att fiber, other major players in the market don’t do this filtering to endpoints except for spam port 25) Connecting to a VPN server hosted on the internet is unreliable and unstable. T-mobile does not offer IPv6 Prefix Delegation (comcast has it, att

57
A
4 months ago
B
Ben_from_MaineFirst activity
asked in Plans and Services

How do you get ID without a T-Mobile phone number (for Home Internet)

I just signed up for Home Internet but can’t get an ID to open an account because I don’t have a T-Mobile phone number. Anyone solved that problem?

50
H
6 days ago
M
magenta8345035First activity
published in Plans and Services

Hulu + Live TV won't work on my TV

I recently tried a trial subscription of Hulu + Live TV through my T-Mobile Home Internet Service. It won't work due to their security measures. I signed in using my laptop and that worked fine. I managed my account and added my Samsung TV. Went to my TV to activate it and I got an error message. Chatted with tech support and they said my IP address for the TV was in the wrong zip code area. My IP is likely generated from a router in Somerville, MA whereas I live in Wells, ME.The laptop works because they expect a laptop to move around but they can't buy that my TV in Wells has a Somerville IP address. Tech offered no work around other than to cast it to my TV.Just an observation in case anyone is contemplating the Hulu + Live TV service, it may not work.

752930
B
5 months ago
L
lullaRookie
asked in Plans and Services

Home Internet not eligible for Emergency Broadband Benefit

So I went through the application process and got approved but now T-mobile is telling me that my home internet is not eligible for the benefit. What gives? Why have it on the page advertising it if their plan does not qualify? What does someone need to do to qualify? They are advertising that they are a part of this yet no one is having success in setting it up.

26
Maria99
1 year ago
M
mrobrianRookie
asked in Plans and Services

A LOT of T-Mobile ID issues as a Home Internet customer

I’ve been dealing with this for several hours now, so forgive the rant…It seems that T-Mobile has no concept of Home Internet users not having a T-Mobile phone. I don’t know why that is so hard to understand. However, if you only have Home Internet, and not phone, it’s IMPOSSIBLE to get a working T-Mobile ID. The form to create one will tell you your email is wrong when it’s not. In the forums I found a message saying to just create a forum account then link your phone number, so I tried that and when I log in it won’t let me do anything without linking my phone number, but entering my phone number gives me a Service Unavailable error.So, I used the online support chat to try to get this resolved. The first person was completely clueless and told me I had to call customer service. Not sure what the point of the online chat is if they’re just going to tell you to call. So then I call, sit on hold for a VERY long time, and then hung up. For some reason, when you call the Home Internet su

21
B
5 months ago
extremetm
extremetmHelper Level 1
asked in Plans and Services

Plex Remote Access Unavailable.

I have the T-Mobile router connected to Google Wifi. Obviously double NAT. I get this in Plex settings:Not available outside your networkYour server is signed in to Plex, but is not reachable from outside your network. Learn moreTip: It looks like your server may be connected to the internet through multiple routers or other network devices. Try connecting it directly to your primary device, or visit our support site for more information about troubleshooting this "Double-NAT" scenario.I know there is no bridge mode. I’m thinking some kind of port forward may work but that’s not even available. Anyone found a way around this? Gotta have my Plex.

20
A
3 months ago
W
whitey1972First activity
asked in Plans and Services

5G Home Internet Continues to disconnect

I have had this device just a few days and I must reboot it about three times a day as the WIFI will fail and knock out ethernet as well. Sometime I have to reboot it twice in a row. When can I expect a hotfix for this issue?I cannot afford to work like this and I will have to drop service is not fix ASAP.I will like to also request credit on my bill until the issue is 100% resolved. I see several topics for the exact same issue I am having and it need to be fixed across the board!!! 

16
G
2 months ago
K
KingKev808First activity
asked in Plans and Services

T-Mobile Home Internet Can't Access Certain Sites/Cloud Services

Pasadena, CA - As of yesterday (11/9/2022) morning, I wasn’t able to access certain websites/cloud (e.g. Ring.com, Alexa, a host of various work-related cloud-based services).  Spent over an hour with T-Mobile’s “tactical” support team in the Philippines going over reams of canned and iterative checklist/questions only to get “...other people are calling about the same issues...so sorry...bye for now...”.The websites/cloud services work just fine when using my phone’s hotspot via AT&T.(1) Are others in or around my area experiencing the same?(2) Is there a way to get partial billing credit for this service interruption?

14
M
1 year ago
J
jimkimdoddsfamily@gmail.comFirst activity
asked in Plans and Services

T-Mobile internet app change device name

I'd like to be able to change the device names for my T-Mobile internet. Is there instructions on how to do that so that all the device names are not unknown? I have no idea whose phone is who's and who's laptop is who's. Please help. 

14
H
15 days ago
T
TrustySidekickFirst activity
posted in Plans and Services

T-Mobile is Going to Lose Customers By Refusing to Fix NAT Type Issues

I made the switch from Comcast to T-Mobile about 5 months ago and the internet service itself has been consistently good. Very few drops or spotty connections.However, the issues around strict NAT Type, inability to set static IP addresses, and the lack of UPnP features creates an environment in which online gaming is so inconsistent I don't know why I even bother trying. You can go back so far in the forums and see people complaining about this and we haven't even got a tiny bit of information in terms of them addressing the issue. On top of that, support seems to have no idea what the actual issue is and they keep giving me the same run around.Genuinely hope this is actually being worked on, because it certainly seems like it's not.

14
A
4 months ago
G
gregorynyssaFirst activity
asked in Plans and Services

Online account access

Spent hours yesterday in 3 different departments trying to set up “T-Mobile ID” so I could log in and see the bill, which the original salesperson lied about. Somehow, through this forum, finally tried setup on a slightly different page where the phone number was optional and it seemed to work. I even got an email to that effect. Now I apparently can log in to T-Mobile, but when I try to actually do anything related to my account, such as viewing my bill, I am asked to enter my phone number for verification. Then it repeatedly asks me to check that I entered correctly and I get nowhere. Apparently it still wants a T-Mobile number and I only have home internet service.

14
P
1 year ago
I
intellerRookie
posted in Plans and Services

Required changes for Nokia 5G home gateway "the trash can"

These have been mentioned on various other threads be we need a thread that discusses the REQUIRED changes for this device to be taken seriously.  At the end of the day I just need a dumb modem.  But specifically we need these options to all be in the admin web page. Allow admins to enable HTTPs access to the Gateway, Allow admins to 100% turn off the WiFi radios, Allow admins to access the Gateway’s internal firewall, and be able to create/modify rules, check logs, etc. Allow admins to 100% disable the gateway’s internal firewall if so desired. Allow admins to switch the device to bridge mode. Honestly the last option would solve 90% of power users problems because then they could just use their existing home router to do everything else the way they were before they switched to T-Mobile.  I can tell this is a pretty powerful device by reading up on the Nokia Fastmile home page, which is this same device unbranded.  All of the above can easily be done with this device and if I had to

11
T
1 year ago
M
Mike OxBigFirst activity
asked in Plans and Services

UPnP not successful on Xbox Series S

Ever since I switched to the BYOD-Router internet gateway I haven’t been able to stay in party chats. Everything else works perfectly fine no connectivity issues on my laptop, phone, or TVs but as soon as I join an Xbox live party it’s fine for a couple seconds then I lose connection. Game chat works fine. My NAT is moderate but it used to be open. Also my xbox is saying UPnP not successful. I logged into my router but there doesn’t seem to be any configurable network settings. Anyone know how to enable UPnP?

10
S
4 months ago
A
aroseFirst activity
asked in Plans and Services

cant sign in to account after cancelling a line with tmobile internet

I can’t sign into my t-mobile account after canceling a line (2GB hotspot). My account was set up with the number attached to the hotspot and now that the line is cancelled i can’t log in! I have the t-mobile home internet, only cancelled the hotspot. It keeps asking me to put in a t-mobile number to send a confirmation code to, but I only have the internet! How am I supposed to get a code to my internet??? I don’t have any phone lines with t-mobile! I need to access my bill and can’t do that! 

10
H
8 months ago
J
Jay.FuselierFirst activity
asked in Plans and Services

T-Mobile gateway and PS4

I cannot play most games on PS4 through the new T-Mobile gateway.  I get an error saying to check my internet connection.  I think I saw that there is no UPnP support that is the cause.  If I use my own router, will this solve that paroblem?

10
R
1 year ago
C
corvairbob65Learner
asked in Plans and Services

t-mo modem questions

i just got the square modem /gateway today and i need had to not only change the default on the modems passwords but a few other settings. so how can i get into the setting on this modem? a few years ago i tested the round white or silver one they called a trash can and i managed to get into the settings but i forgot how to do it. my netgear router has an ip address for it so i guess inac enter that and see but also what i need to get are the ports it uses. i have cameras and they are now connected to the netgear router and the t-mo modem is also plugged into my network and that network is plugged into the netgear router/modem. i kind of figure i will not be able to see my cameras when i’m away from the home but when i’m at home i want to see them. at this time i see 5 foscams but i can’t see the dvrs or nvrs so if i can figure out the default port or i can get into the t-mo modems settings and change the port then i may be able to configure the cameras on my phone. thanks

9
C
11 months ago
S
shuaaalonFirst activity
posted in Plans and Services

PSA for anyone unable to register T-Mobile ID for home internet: quick fix that support is not aware of

After going through several useless support specialists none were able to help me. However, the after seeing a suggestion from another user to capitalize he first letter of your email address worked. There is a major bug in their system that is not registering emails when the first letter is lowercase. Use this link to set up your ID, make sure its the sign up page that asks for the phone number associated with the account - the home internet sign up page will not work at all. https://account.t-mobile.com/signin/v2/enterPhoneNumber?redirect_uri=https:%2F%2Fwww.t-mobile.com%2Fsignin&scope=TMO_ID_profile%20associated_lines%20billing_information%20associated_billing_accounts%20extended_lines%20token%20openid%20vault%20role%20consent&client_id=MYTMO&access_type=ONLINE&response_type=code&approval_prompt=auto&prompt=select_account&state=eyJpbnRlbnQiOiJMb2dpbiIsImJvb2ttYXJrVXJsIjoiaHR0cHM6Ly93d3cudC1tb2JpbGUuY29tL2FjY291bnQvZGFzaGJvYXJkIn0&loginId=&fp_clien

9
L
3 months ago
L
LogantFirst activity
posted in Plans and Services

5G home internet - connection innteruption -support contacted

We started our 5g home internet with T-Mobile about 6 months ago, it was working fantastic for about 4 of those months. Last month near the very beginning we started having an issue where all of our devices are connected to the modem, but no internet connection is available, the only fix we have is to unplug and restart the modem. We called support yesterday, they told us about the new 2022 modems and that many customers have been calling in with this issue. After getting our new modem yesterday we still have the same issue every 30 mins a break in our internet connection begins and we need to re-start our modem. I called support again this morning to which they again said many customers are having this same issue. When I heared that a bell went off, "T-Mobile has a massive server or processing error with all of these modems, not just the old one we were dealing with." They proceeded with the basic turning the router off and powering it back on, the support told me he was doing some so

9
S
10 months ago
J
jamiehowarthFirst activity
asked in Plans and Services

How to get the $30 home internet plan on magenta max?

I signed up for the $30 home internet plan as a magenta max customer last month and I being charged $50. I have called CSR several times and I was told you have to wait a few billing cycles before a $20 a month credit is applied. I have asked several times for a copy of the terms and conditions of the promo and they have refused to provide details. Has anyone manage to get the $30 rate for home internet?

9
D
1 year ago
B
beeflyFirst activity
asked in Plans and Services

has anyone else been scammed by T-Mobile?

Hello, fellow T-Mobile customers. I am merely writing this with the hope that someone at T-Mobile will read it and FINALLY, after SEVEN months of headaches, fix and properly bill me. In December of 2022 I turned in my iPhone XR in exchange for the iPhone 14 and added a line because T-Mobile was running an $800 off the new phone promo. I handed my phone over to an associate in the store. Well, we are coming up on July 2023 and every month I have to waste my time fighting to have my bill corrected because every month T-Mobile does not apply the promo (bill credits.) Every month whomever helps me promises that they have updated and fixed the error, but the next month it is the same old story. At some point I was told that they never received my trade-in, which is absurd because it was not lost in the mail or something. I handed it over in the store! So, did the associate pocket my trade-in?? I was told they would investigate and follow up with me. I never received a follow-up, and then I

8
E
4 days ago
K
ktharri3First activity
asked in Plans and Services

Monthly Plan Fee Jumped $20, Why

Our June 2023 bill was $20 higher than previous payments.  Nothing has changed with our plan and there was no explanation.  Did T-Mobile just raise our monthly payment  without letting us know, or is there another reason?

8
syaoran
Pillar
5 months ago
T
tjsylFirst activity
posted in Plans and Services

5G 5G21-12W-A Gateway "Trashcan" Bridge Mode

I have purchased the 5G home internet and off the bat have issues with the “barebones” firmware on the Nokia 5G21-12W-A Gateway.  No ability to dictate port forwarding, enable UPNP, but more specifically turn it into a “dumb modem”.My home network needs the ability to put my Ubiquiti Edge Router in the DMZ(modem in bridge mode) so my OpenVPN server and Plex server can have public access.For the first couple weeks I kept my Ubiquity Router connected to fu*king ATT DSL and only put a few devices on the T-MOB GW.  It was pretty unpredictable and unstable.  The last 3 days its been stable with 300Mbps down, and 20+Mbps up and below 50ms ping times.   So on a Sunday with everyone home, I did it. Plugged it in and changed the DNS servers on my Ubiquity DHCP.  It couldn’t handle the throughput.  From my desktop I was running continuous pings to my pubic web server and google.com.  Separately they would become unreachable or timeout, not in succession but at different times.  I’ve got 2 separa

8
M
1 year ago
D
dmfuller5First activity
posted in Plans and Services

T-mobile bricked my home internet gateway, then UPS lost the return, now T-mobile is charging me $236 for it

I was one of the 34,000 Tmobile home internet customers who had their Gateways bricked by an over the air update.  I did nothing to bring this upon myself, 100% T-mobile’s fault. I followed T-mobile’s instructions.  I was without home internet for several days and when the replacement gateway arrived, I packed it up and used the label they sent me to send it back.  I have a UPS shipping receipt that proves I shipped the gateway back. UPS appears to have lost the return and now I’ve been charged $236 by T-mobile. This is incredibly frustrating.  I called customer support and spent a lot of time arguing with someone who claimed I wasn’t being charged even though I can clearly see on my account where I have been charged.  Was basically given a run around and assured the charge would not go through.  Of course a few days later it did. It adds insult to injury when this entire problem is 100% T-mobile’s fault and I followed their directions exactly.   The audacity of them to charge me $236

8
drnewcomb
Pillar
4 months ago
A
AW1669First activity
asked in Plans and Services

$50 PROMO

So is the $50 dollar prepaid card for signing up with home internet legit or nah???

7
M
4 months ago
23,123
Topics
90,165
Replies
1,277,390
Members

New badge winners

Show all badges
Terms & ConditionsCookie settings