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Explore the plans and features available for T-Mobile Internet and what services are available

  • 303 Discussions
  • 1,138 Replies
303 Discussions
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Ben_from_MaineFirst activity
asked in Plans and Services
How do you get ID without a T-Mobile phone number (for Home Internet)

I just signed up for Home Internet but can’t get an ID to open an account because I don’t have a T-Mobile phone number. Anyone solved that problem?

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5 months ago
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NC MtsFirst activity
asked in Plans and Services
Promo Code says expired but I just received it today

I received confirmation that I could order the Amazon Echo Show and to use the provided promotion code. I went to the link, but and pasted the promo code but Amazon says “this code has expired” I just got it!  Suggestions?

59
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1 year ago
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intelFirst activity
posted in Plans and Services
Home internet service IPv6 traffic is all filtered even when using a Netgear LTE router. No port forwarding. Plz fix!

My background is in IT / networking and I started using Tmo Home Internet for the past 2 weeks. The router being shipped today to customers is missing very important features for power users - it actually broke my ability to remotely access my home via direct-connection using public IPv6 and IPv4 that I used on comcast. Contacting support for help is pretty much useless, although I have raised a few tickets regarding the major issues affecting me since switching ISPs, namely:Unable to ping my IPv6 WAN address given by T-mobile (to remotely monitor my internet connection) Unable to remotely access my home via my VPN server which listens to connections on the WAN IPv6 address (again, T-mobile is filtering ALL my incoming traffic - comcast, att fiber, other major players in the market don’t do this filtering to endpoints except for spam port 25) Connecting to a VPN server hosted on the internet is unreliable and unstable. T-mobile does not offer IPv6 Prefix Delegation (comcast has it, att

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1 year ago
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beeflyFirst activity
asked in Plans and Services
has anyone else been scammed by T-Mobile?

Hello, fellow T-Mobile customers. I am merely writing this with the hope that someone at T-Mobile will read it and FINALLY, after SEVEN months of headaches, fix and properly bill me. In December of 2022 I turned in my iPhone XR in exchange for the iPhone 14 and added a line because T-Mobile was running an $800 off the new phone promo. I handed my phone over to an associate in the store. Well, we are coming up on July 2023 and every month I have to waste my time fighting to have my bill corrected because every month T-Mobile does not apply the promo (bill credits.) Every month whomever helps me promises that they have updated and fixed the error, but the next month it is the same old story. At some point I was told that they never received my trade-in, which is absurd because it was not lost in the mail or something. I handed it over in the store! So, did the associate pocket my trade-in?? I was told they would investigate and follow up with me. I never received a follow-up, and then I

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10 days ago
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lullaRookie
asked in Plans and Services
Home Internet not eligible for Emergency Broadband Benefit

So I went through the application process and got approved but now T-mobile is telling me that my home internet is not eligible for the benefit. What gives? Why have it on the page advertising it if their plan does not qualify? What does someone need to do to qualify? They are advertising that they are a part of this yet no one is having success in setting it up.

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Maria99
2 years ago
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mrobrianRookie
asked in Plans and Services
A LOT of T-Mobile ID issues as a Home Internet customer

I’ve been dealing with this for several hours now, so forgive the rant…It seems that T-Mobile has no concept of Home Internet users not having a T-Mobile phone. I don’t know why that is so hard to understand. However, if you only have Home Internet, and not phone, it’s IMPOSSIBLE to get a working T-Mobile ID. The form to create one will tell you your email is wrong when it’s not. In the forums I found a message saying to just create a forum account then link your phone number, so I tried that and when I log in it won’t let me do anything without linking my phone number, but entering my phone number gives me a Service Unavailable error.So, I used the online support chat to try to get this resolved. The first person was completely clueless and told me I had to call customer service. Not sure what the point of the online chat is if they’re just going to tell you to call. So then I call, sit on hold for a VERY long time, and then hung up. For some reason, when you call the Home Internet su

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2 months ago
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RWCFirst activity
posted in Plans and Services
Terms of Service pilicy Change and Fines against customers

BREAKING:@TMobilehas quietly updated their TOS to include fines for content they don’t agree with. Beginning on January 1, 2024, they will be fining users who commit perceived violations on their bandwidth. Who knew in America that the phone providers would now be policing the content of your text messages to fine you. S.H.A.F.T. is an acronym that stands for Sex, Hate, Alcohol, Firearms, and Tobacco. It outlines the categories of text messages specifically regulated due to moral and legal issues and is monitored and enforced by the Cellular Telephone Industries Association (CTIA) and the mobile carriers. Who gets to determine what is and isn’t “hateful”? Will political text messages be censored now as well going into 2024? This is what@comcastdid to me in 2019/2020 when I ran for Congress. I warned people that it would happen to others when nobody did anything to stop this when it happened to me as a congressional candidate! Nice TOS date change! Just in time for the GOP primary and 2

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Community Manager
9 months ago
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HarobedFirst activity
posted in Plans and Services
Increase in Price for 55+ ($50/mo for 1 line)

Got a text message stating $5 increase/mo.  Called rep.  Was told “due to inflation...”  I asked why because when I was told when I signed up in 10/2018 it was for life.  “Sorry about that.  See our terms and conditions on the website.”  I said I wanted the terms and conditions from 2018.  I asked for a copy of my contract that I signed.  “We don’t have access to that.”  (What??)  I have filed a complaint with the FCC also.  This is infuriating.  

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2 months ago
extremetm
extremetmHelper Level 1
asked in Plans and Services
Plex Remote Access Unavailable.

I have the T-Mobile router connected to Google Wifi. Obviously double NAT. I get this in Plex settings:Not available outside your networkYour server is signed in to Plex, but is not reachable from outside your network. Learn moreTip: It looks like your server may be connected to the internet through multiple routers or other network devices. Try connecting it directly to your primary device, or visit our support site for more information about troubleshooting this "Double-NAT" scenario.I know there is no bridge mode. I’m thinking some kind of port forward may work but that’s not even available. Anyone found a way around this? Gotta have my Plex.

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1 year ago
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Mike OxBigFirst activity
asked in Plans and Services
UPnP not successful on Xbox Series S

Ever since I switched to the BYOD-Router internet gateway I haven’t been able to stay in party chats. Everything else works perfectly fine no connectivity issues on my laptop, phone, or TVs but as soon as I join an Xbox live party it’s fine for a couple seconds then I lose connection. Game chat works fine. My NAT is moderate but it used to be open. Also my xbox is saying UPnP not successful. I logged into my router but there doesn’t seem to be any configurable network settings. Anyone know how to enable UPnP?

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11 days ago
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Steve-n-GeorgiaFirst activity
asked in Plans and Services
T-Mobile Internet - $200 Pre-Paid Mastercard - STILL WAITING

I switched to T-Mobile Internet over 3 months ago. The $200 Pre-paid Mastercard within 10 weeks was an incentive that led to me making this choice.  It has been 12 weeks and I have not heard a thing.  Has anyone had a similar experience?  I am preparing to switch back to my previous provider if this is how they treat customers.

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13 days ago
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shuaaalonFirst activity
posted in Plans and Services
PSA for anyone unable to register T-Mobile ID for home internet: quick fix that support is not aware of

After going through several useless support specialists none were able to help me. However, the after seeing a suggestion from another user to capitalize he first letter of your email address worked. There is a major bug in their system that is not registering emails when the first letter is lowercase. Use this link to set up your ID, make sure its the sign up page that asks for the phone number associated with the account - the home internet sign up page will not work at all. https://account.t-mobile.com/signin/v2/enterPhoneNumber?redirect_uri=https:%2F%2Fwww.t-mobile.com%2Fsignin&scope=TMO_ID_profile%20associated_lines%20billing_information%20associated_billing_accounts%20extended_lines%20token%20openid%20vault%20role%20consent&client_id=MYTMO&access_type=ONLINE&response_type=code&approval_prompt=auto&prompt=select_account&state=eyJpbnRlbnQiOiJMb2dpbiIsImJvb2ttYXJrVXJsIjoiaHR0cHM6Ly93d3cudC1tb2JpbGUuY29tL2FjY291bnQvZGFzaGJvYXJkIn0&loginId=&fp_clien

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5 months ago
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whitey1972First activity
asked in Plans and Services
5G Home Internet Continues to disconnect

I have had this device just a few days and I must reboot it about three times a day as the WIFI will fail and knock out ethernet as well. Sometime I have to reboot it twice in a row. When can I expect a hotfix for this issue?I cannot afford to work like this and I will have to drop service is not fix ASAP.I will like to also request credit on my bill until the issue is 100% resolved. I see several topics for the exact same issue I am having and it need to be fixed across the board!!! 

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1 year ago
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jimkimdoddsfamily@gmail.comFirst activity
asked in Plans and Services
T-Mobile internet app change device name

I'd like to be able to change the device names for my T-Mobile internet. Is there instructions on how to do that so that all the device names are not unknown? I have no idea whose phone is who's and who's laptop is who's. Please help. 

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5 months ago
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JohnKFirst activity
posted in Plans and Services
T-Mobile 5G Internet SUCKS

Today my T-Mobile 5G Internet is broken as usual. I made my decision to ditch it and ordered Spectrum, a more reliable service. Tomorrow morning will call T-Mobile customer nonservice and cancel my subscription. Enough is enough. I recommend everyone to do the same if you're able to. 

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2 months ago
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KingKev808First activity
asked in Plans and Services
T-Mobile Home Internet Can't Access Certain Sites/Cloud Services

Pasadena, CA - As of yesterday (11/9/2022) morning, I wasn’t able to access certain websites/cloud (e.g. Ring.com, Alexa, a host of various work-related cloud-based services).  Spent over an hour with T-Mobile’s “tactical” support team in the Philippines going over reams of canned and iterative checklist/questions only to get “...other people are calling about the same issues...so sorry...bye for now...”.The websites/cloud services work just fine when using my phone’s hotspot via AT&T.(1) Are others in or around my area experiencing the same?(2) Is there a way to get partial billing credit for this service interruption?

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1 year ago
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ShelfishRookie
asked in Plans and Services
"no data" option disappeared from account management

Why did the "no data" disappear from my son's manage account options?

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4 months ago
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gregorynyssaFirst activity
asked in Plans and Services
Online account access

Spent hours yesterday in 3 different departments trying to set up “T-Mobile ID” so I could log in and see the bill, which the original salesperson lied about. Somehow, through this forum, finally tried setup on a slightly different page where the phone number was optional and it seemed to work. I even got an email to that effect. Now I apparently can log in to T-Mobile, but when I try to actually do anything related to my account, such as viewing my bill, I am asked to enter my phone number for verification. Then it repeatedly asks me to check that I entered correctly and I get nowhere. Apparently it still wants a T-Mobile number and I only have home internet service.

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2 years ago
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HippoManRookie
posted in Plans and Services
Static IP with home internet or business internet?

Is it possible for me to get one or more static IP addresses if i sign up for either T-Moble home internet or T-Mobile busness internet?Ideally, I need 2 or 3 static IP addresses.Also, if I move to a different location where T-Mobile home or business internet is offered, would I get to keep the same static IP addresses?Thank you very much.

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2 months ago
EdgarOnWheels
EdgarOnWheelsFirst activity
asked in Plans and Services
T-Mobile Home Internet - Setup Fixed IP

How can I set FIXED IP’s? I need fixed IP for my printer and cloud device, because with DHCP, every time I restart devices, with random IP, I lose mappings and have to refresh settings all the time.

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4 days ago
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magenta10200070Rookie
posted in Plans and Services
Long time customers get no promotions!

I have been a T-Mobile customer for over 11 years. I have five phone lines on my plan and have purchased several phones over the years. I have always paid my bills on time and for this loyalty, I get no discounts. I recently had issues with identity theft, and had to cancel two of my phone lines and purchase two new phones. I was so upset with the fact that AGAIN no promotions applied to me. It seems to me the people that have stayed loyal to you over the years should get the same deals to keep them as your customers. I’m very seriously considering returning my two new iPhone 15 Pro Max phones and going to a different service provider.

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1 month ago
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LorenHowellFirst activity
posted in Plans and Services
T-Mobile email account

This is a public service announcement regarding T-Mobile’s 5G home internet service.We have just set up our new 5G service, and it works much better than our old wired service from our previous internet service provider. That is not the issue. The issue is that we plan to cancel that previous account, which means we will no longer have email service through them. So we need new email addresses.After 20 minutes on hold and speaking with people with heavy foreign accents who did not seem to understand what I was asking for, I finally got a straight answer:T-MOBILE DOES NOT PROVIDE CUSTOMERS WITH E-MAIL ACCOUNTS (EXAMPLE: yourname@tmobile.net)If you switch to T-Mobile 5G home internet service and cancel your old ISP, you will need to make some other email account into your primary email account.Hopefully this message will save some people a lot of frustration while trying to get full ISP service, and sitting on hold just to speak to someone with a barely-understandable accent who will try

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6 days ago
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intellerRookie
posted in Plans and Services
Required changes for Nokia 5G home gateway "the trash can"

These have been mentioned on various other threads be we need a thread that discusses the REQUIRED changes for this device to be taken seriously.  At the end of the day I just need a dumb modem.  But specifically we need these options to all be in the admin web page. Allow admins to enable HTTPs access to the Gateway, Allow admins to 100% turn off the WiFi radios, Allow admins to access the Gateway’s internal firewall, and be able to create/modify rules, check logs, etc. Allow admins to 100% disable the gateway’s internal firewall if so desired. Allow admins to switch the device to bridge mode. Honestly the last option would solve 90% of power users problems because then they could just use their existing home router to do everything else the way they were before they switched to T-Mobile.  I can tell this is a pretty powerful device by reading up on the Nokia Fastmile home page, which is this same device unbranded.  All of the above can easily be done with this device and if I had to

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2 years ago
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kes3slerFirst activity
asked in Plans and Services
Bait and switch - misinformation from phone agent

When I signed up five new lines with T-Mobile, I was told by Deaven, the phone agent, that he could give me $400 off a new iphone “now” or if I go into a T-Mobile store that would give me $800 off. I went to the store and was told that the information was not correct and they could only give me $400. I then called costumer supports again, and was told that I misunderstood what Deaven told me. I then called back again and was told that not only was I not getting $800, or $400 of I was only going to get $175, I then asked to speak with a manager. She told me that I was eligible for “Keep and Switch” promotion, in which I would be able to get $800 for each phone line I have. She sent me the link to sign up, and said she’d call me back in an hour. I read the terms of “Keep and Switch” and she was incorrect it only pays for remaining balances from my previous carrier, so she lied as well, and never called back. I received a text asking how was my experience, and I gave 0 out of 10, so today

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6 months ago
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jamiehowarthFirst activity
asked in Plans and Services
How to get the $30 home internet plan on magenta max?

I signed up for the $30 home internet plan as a magenta max customer last month and I being charged $50. I have called CSR several times and I was told you have to wait a few billing cycles before a $20 a month credit is applied. I have asked several times for a copy of the terms and conditions of the promo and they have refused to provide details. Has anyone manage to get the $30 rate for home internet?

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K
4 months ago
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