Postpaid

Accounts, Plans, Features, and Billing

5071 Discussions

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aparatus13First activity
asked in Upgrades and Orders

T-Mobile Trade-In Gone Wrong

So I’m still dealing with a trade-in issue from just over a year ago. I mailed my device in, pictures and video of me packing the box, the box taped, with their prepaid label, the tracking number they provided showing it was delivered to the facility, etc. Why go through the extra hassle of photo/video, you may ask, because this happened once before with AT&T by mail trade-in. Well, you can guess what happened. T-mobile claims they see that it was received by their facility but not one person can tell me what was in the package. They claim they cannot find the device in their facility. So I ask, then what notes are made regarding the the receipt of the box and its contents. No notes, no nothing. As far as I can tell, they lost it. USPS says it was delivered and received by them, yet T-Mobile customer service just keeps filing claims to say they’ll look for it. 6-8 weeks later, the claim is closed, no notes or updates regarding it, and never once do they follow up. I have to call th

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Pillar
4 hours ago
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XwallstreetFirst activity
asked in Accounts & Services

I can't receive text alerts from my Brokerage accounts

All brokerage companies provide a text alert service for stock price changes or other market info. I set up the alerts using  myphone#@tmomail.net  . I don’t receive a text and I get emails from my email postmaste@outlook.com that say.Your message couldn't be delivered. Despite repeated attempts to contact the recipient's email system it didn't respond.Contact the recipient by some other means (by phone, for example) and ask them to tell their email admin that it appears that their email system isn't accepting connection requests from your email system. Give them the error details shown below. It's likely that the recipient's email admin is the only one who can fix this problem.It seems the message is getting to my Hotmail and sent to tmomail.net but its not being accepted.I did contact T-mobile about this issue and the agent said he would refer the problem to the engineers. so far no contact back from t-mobile regarding this problem 

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8 hours ago
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bikewreckRookie
posted in Accounts & Services

Leaving After over 20 years with Voicestream and T-mobile

Finally had my fill of the games tricks and incompetence. I loved voicestream/T-mobile for decades but the past 3 years have been awful. Every trade-in had “errors”, coverage in my area has been awful, and phone support folks just don’t care anymore. This latest betrayal of raising the rates on my grandfatherd plan was the last straw and we moved our 6 lines away. If everyone did this T-mobile would have no choice but to reverse these exploitative policies. My new carrier costs less, gave us all free iPhone 15’s and has way better signal. Just do it. Dump T-Mobile.

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9 hours ago
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wannanahFirst activity
asked in T-Mobile.com and T-Mobile App

How can I log in to my tmobile account if I don't have my phone?

If I don’t have my phone, how can I log in to my tmobile account, because it requires a text me sent to my phone? Answer this question.  I don’t want to hear why I should have a phone blah blah blah. I want to know how I can log-in to my tmobile account without my phone?  Why even have a password if it doesn’t get you into your account?

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Pillar
1 day ago
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wstvrgnafan4Novice
asked in Accounts & Services

Link multiple MSISDNs to single account

what does this mean on my bill activity

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Community Manager
1 day ago
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SBROFirst activity
asked in Accounts & Services

SUPER UPSET CUSTOMER

I received a letter from Verizon today in the amount of 5,000!!! I am so MAD!! This is extremely frustrating!! The sales team should NOT MAKE FALSE STATEMENTS!! I did the keep and switch program and 3 months have yet to get my solution!! Have done all the requirements!! Does anyone know how to get the solution 

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Pillar
8 hours ago
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magenta8444366First activity
asked in Accounts & Services

Billed for International Calls We Did NOT Make

Fraudulent calls: One 2 min and one 32 minute call were made to the UK - for a WHOPPING $102!!! This is NOT correct. The family member with that phone line doesn’t even know how to make international calls. What should we do? How do we get this corrected?   

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syaoran
Pillar
1 day ago
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cknapperFirst activity
asked in Accounts & Services

removal of line

I would like to remove a line from my family plan

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gramps28
Pillar
2 days ago
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Frank XFirst activity
posted in Accounts & Services

Confusing Customer Service

I have been on the phone numerous times in the past month regarding over billing on my account.  You can only do this by phone and I found out that when I view of my bill on line is not something the T-Mobile representative can see.  We don’t see the same pages.  They see different dialogue and language so it is very difficult to communicate with them about disputed charges.  I have had my bill revised only to see it unrevised 2 or 3 days later.  Very annoying.Question - How do I send T-Mobile a copy of my bill so 1) I can verify the correct amount we resolved in the phone call so that it won’t change (I just don’t trust their process)  and 2) I do not have to spend a significant amount of time on the phone with the representative and 3) to assure myself that the bill won’t change again?

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3 days ago
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TheHamrFirst activity
asked in Upgrades and Orders

Anyone else have horrible in store experiences?

So I go to T-mobile just before Black Friday to replace a phone that was bricked by the latest firmware update and won’t power on. Of course no trade value because it wont power up despite the fact it worked flawlessly up until the update. Anyways, I go on to replace it and am told the phone I want isn’t in stock. After asking the location numerous times to check surrounding stores one of the workers finally agrees to do so. They locate one and I leave and drive straight there (5 minutes away) I get there and they claim they don’t have one (S23 Ultra) After stating it was confirmed 5 minutes prior they did and a couple minutes of arguing about it with the manager, he finally goes in back to check and mysteriously comes up with it. At that point he tells me about a free Earbud promotion for Black Friday that’s in effect. Tells me it will go on a payment plan, but I’ll get an e-card to cover the cost in a few weeks. OK, no problem. He then dishes me off to someone else and disappears. I

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23 hours ago
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tlrs23First activity
asked in Accounts & Services

Making a payment through MoneyGram

I’ve tried to call about my bill but the wait time has been over 30 minutes.  So u had a payment arrangement setup for 11/30.  A few days prior to my cc was compromised therefore my payment was denied. On 12/1/23.  I made the the payment that was due the day before at Walmarts MoneyGram and the payment has not posted yet. Has anyone else experienced this yet?

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3 days ago
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abikeriderFirst activity
asked in Accounts & Services

Adding a line to Select Choice FAM UNL TT 60 plan

My wife and I are on the Select Choice FAM UNL TT 60 plan. We have also added my sister to the plan making it 3 lines. Now I am considering adding my brother to the line. I went through the menu to add a line and it says it will cost $25 per month. I want to know how many Gb of hotspot data this includes and if my government worker discount will be taken off this $25. Anyone have any ideas?

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Community Manager
1 day ago
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kcchiefsuckNovice
posted in Accounts & Services

T mobile billing is garbage

I honestly don’t think the reps we talk to can read English. I’ve been told that I would get a 3rd line for free back in Aug 2023 and so far T-Mobile has consistently charged me for the 3rd line. Every time I call, they take 20 min to read the memos from previous calls about the same topic, says the issue will be resolved and just how sorry they are about the hassle. I’m about to call them for the 8th time about the same issue and expect to take an hour to resolve the issue that should’ve been fixed 6 months ago and 10 hours of call before.

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5 hours ago
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kissitpleaseFirst activity
asked in Accounts & Services

Lies and Charges

I started working with tmobile mid Nov to switch over to them. I was told they were going to send me sim cards to lock in the promotion even though I wasn’t planning on starting service until December. They told me no worries, I wouldn’t be charged until I actually activated everything. Weeks later, many discussions and I’m sure some tears, tons of lies, I finally cancelled the whole thing.  I then spoke to a really nice rep who said “call in when you’re ready and we’ll set you up” so I call in and they tell me first I have to go to a store to do this b/c I had an account that was cancelled and secondly I owe them money. I was like “What the hell for? I didn’t ask for anything to be sent.I didn’t ask to create an account” They “credited” my “account” but still.  I will never switch to them. What in the world happened to them. Tmobile was so much better when they weren’t trying to be AT&T

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4 days ago
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GPM 316First activity
posted in Upgrades and Orders

800 promotional scam

January 5th last year T-Mobile was running an $800 off a qualifying phone for a Google pixel 7 or pixel 7 pro.so I took my OnePlus 8T in which was qualifying and they gave me $800 or so they said they did ,when I got my receipt it said they only gave me $37 ,I asked them about it and they said that's just how it comes up on our end, on your bill in another week or so it will show up through the computer normal you'll get your discount. 11 months later I just got off the phone with the lady and she  said that the promotion was for a Google pixel 6A not 7 or 7 pro which is a flat out lie. T-Mobile is a scam and I am done with this company after 12 years

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K
4 days ago
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Charles1121First activity
asked in Accounts & Services

esims failed

My phone had a pop up last night that said esims failed to activate 

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5 days ago
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RordyNovice
asked in Accounts & Services

Family Controls

Is there a way to shut off a single phone by doing it online?  In other words, to punish one of my sons, can I just turn off his phone capabilities from my phone? 

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6 days ago
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johncarusoFirst activity
asked in Accounts & Services

Access denied to t-mobile account

I tried to pay my bill on my computer and I keep getting a message that:“You don't have permission to access "http://www.t-mobile.com/signin?" on this server.Reference #18.5ca7cb17.1701563096.c9ef684a”What is this?

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gramps28
Pillar
6 days ago
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ErinsrnFirst activity
asked in Accounts & Services

why doesn't T-mobile comply with CTIA code?

After my one year uphill battle with T-Mobile customer service, I have decided to contact someone at the corporate office. While trying to find out who to contact concerning all the lies I was told to get me to switch carriers I found a document from CTIA called "Consumer Code for Wireless Service and saw that in my experience with T-MOBILE they violated everything in code 1 through 7 and possibly code 12 yey I'm expected to keep paying my constantly increasing bill for a duration of 2 years for a contract that I unknowingly entered into by one if their lying sales representatives. Code one states that T-MOBILE is to disclose to the consumer" if a fixed-term contract is required and it's duration". I was just told one of my lines gets a free phone. I was also lied to about having service. When I gave the sales rep an address that I spend half the week at I was told "yes! That area has excellent 5G service" . I do not have any service at all in that area or 80% of my drive to that area.

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6 days ago
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dennykochan5817First activity
asked in Accounts & Services

Emails tosbcglobal.com clients are being rejected

Today, several emails to friends who use sbcglobal.com provider are being rejected. Never happened before.

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7 days ago
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CinnamonredheadFirst activity
asked in Accounts & Services

My phone is shut off. How can I turn it back on? No service

So I am confused.  I did say I planned on cancelling my phone service but I did not specify when.  I am unable to use my phone.  How do I fix this?

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syaoran
Pillar
6 days ago
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SeaDorfFirst activity
asked in Upgrades and Orders

Trade-In

So T Mobile neve sent me any of the needed information to trade in my old phones and now want to charge me for the new phones. They offered me a promo. Other than calling them how to I handle this?

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6 days ago
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MizLoveNovice
asked in Accounts & Services

Family Allowance Never Allowed number is Allowed

I have two numbers on the never allowed list and they can still call and send messages. 

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7 days ago
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Gohanks34Novice
asked in Accounts & Services

How quickly will T-Mobile reassign a deactivated phone number?

I used to study in the US and had a US number with T-Mobile, which is gonna be deactivated soon. I plan on getting a new phone number in my home country in the few upcoming days, but I don't want to lose my WhatsApp information. I know that as long as the phone number isn't reassigned and logged into a new WhatsApp account, I won't encounter any issues, but I don't know how long T-Mobile will wait to reassign a recently deactivated phone number. I would appreciate any info on this if anyone has any. Thank you.

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syaoran
Pillar
8 days ago
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AUTOPAYresistorFirst activity
asked in Accounts & Services

Forced Autopay is downright rude.

Does T-Mobile understand that if they ever attempt to change my payment method to AutoPay without my pre-approval again, it will result in end of a long relationship?

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gramps28
Pillar
8 days ago
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