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Accounts, Plans, Features, and Billing

4597 Discussions

gramps28
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gramps28Pillar
posted in Accounts & Services

Tmobile cuts T-Force staff

FYI.https://www-tmonews-com.cdn.ampproject.org/v/s/www.tmonews.com/2023/06/t-mobile-shuts-down-t-force-support-centers-thousands-lose-jobs/?amp=1&amp_gsa=1&amp_js_v=a9&usqp=mq331AQGsAEggAID#amp_tf=From%20%251%24s&aoh=16860685017756&csi=0&referrer=https%3A%2F%2Fwww.google.com&ampshare=https%3A%2F%2Fwww.tmonews.com%2F2023%2F06%2Ft-mobile-shuts-down-t-force-support-centers-thousands-lose-jobs%2F

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2 hours ago
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KARKARFirst activity
asked in Accounts & Services

Home internet

I do not remember my home internet wifi password.  How can I reset this?

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7 hours ago
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MauGlzFirst activity
asked in Accounts & Services

600 off when adding a new line

When adding a new line and buying a phone for it, tmobile offers $600.99 off the phone total cost. It is sometimes lower for certain phones but there is generally a discount when adding a new line. Is this offer limited to one line only or can it apply multiple times?I´m trying to add two lines to my plan for a total of 3 and I´m getting a new phone for both of those lines. Is the deal limited to the first line I add or can I use it twice?  Thanks!

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23 hours ago
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Typo33First activity
asked in Accounts & Services

why am i being charged for text and calling on an unlimited data plan

I just bought a Samsung galaxy s23 outright and did the prepaid unlimited text talk and data, ever since I got the phone it has been charging me .10 cents a text and charging me for calls, I also am restricted from using mobile data. I've been to 4 tmobile stores and no one seems to know what's going on and they won't help me, can someone please help!

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gramps28
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1 day ago
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fedyaFirst activity
posted in Accounts & Services

Need suggestions: blocked access to my account

Hi All:I just learned that I don’t have access to my t-mobile account anymore, since the only service I have is SyncUp drive only, and no phone lines.  I lost access to bills, contracts and data usage and the only way to check info on my account is to call t-mobile and wait some time when the support call back and then they would read the info over the phone.  This is what I was officially told by t-mobile support after they spent 2 hours of checking this with other departments.It’s really hard to believe that this is an official policy, especially that e-delivery implies that I must have online access to documents and bills.   I told this to support, but t-mobile support was unmoved: I have to order a phone line in order to have access to the account, otherwise they would send my bills by snail mail.   I think of cancelling the account, is it possible to do it by phone? Or should I write a letter?Any suggestions will be appreciated… --Theodore

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1 day ago
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BrianDFirst activity
asked in Accounts & Services

Trade-In Fiasco

So very frustrating.  Trying to downgrade my Galaxy Z Fold 4 that is not a year old to a A54, but can’t get them to send me the return label.  They processed the order as an upgrade instead of trade-in and now they want me to send my new phone back to them to start the process all over again so it follows the correct process!  I have been a customer over 10 years, but am now considering changing.  I have called and spoke to more than 6 people and I was assured this will be resolved, but I have still not received the return label.  The process is broken and staff have no clue how to resolve if it doesn’t all in the process.

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4 days ago
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barneyghawFirst activity
asked in Accounts & Services

B

My reception here in Alpine, NJ is terrible.  Signals go in and out a lot of time.  Certain spots get no signal at all.  Do you have plan to improve this situation?

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4 days ago
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magenta9871966First activity
asked in Accounts & Services

One member of a family plan leaves the plan

My wife and I have an Essentials 55+ plan with two lines.  If I leave T-Mobile and take my phone number to a different carrier, what happens to my wife’s line? Will she lose her service? Or does her plan automatically switch to a single line? Is the monthly bill reduced, or does it stay the same?

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syaoran
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4 days ago
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antonio.j.fernandezFirst activity
asked in Accounts & Services

Why is so hard get god support from T-Mobile?

My son phone died. I have insurance. I call the tech support and they send to me a new phone to the retailer. The reatailer didn’t give me the new phone because the the old one don’t work. I called T-mobile and create a claim with the representative. Today I tried to follow up the claim but the webpage doesn’t work. I call the T-mobile agent, they transfer to the insurance, the insurance tell me that T-mobile administrate this kind of issues. At the end of the day I don’t have a phone and the solution seems to be in the distant future. Somebody can help me?

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4 days ago
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gabsan89321First activity
asked in Accounts & Services

What are the exact methods to verify eligibility for Magenta 55+ plans in-store?

Besides age of verification via government ID, is there any other required methods to verify eligibility when visiting a nearby T-Mobile location?

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4 days ago
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HcieFirst activity
asked in Accounts & Services

suspending one line.

How do I suspend one line on my family plan. 

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syaoran
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5 days ago
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yldwmanFirst activity
asked in Accounts & Services

Refund

When I signed up for a new plan, I was supposed to be getting a refund/rebate to pay off my Verizon phones.  I haven’t seen anything yet???  Any ideas on what might have happened?

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5 days ago
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kingdishFirst activity
asked in Accounts & Services

Questions about Costco Promo

I recently switched from AT&T Prepaid to Go5G+ at Costco, and just got my first phone bill. Looking at it, I have some questions: Does AT&T Prepaid count as a "qualifying plan" for the $250 port-in credit? I submitted the request to redeem it but have not heard anything back yet. Just want to double check. I was also offered an insider code for 20% off, but my bill still shows the amount before the discount. When will it show up? Does switching from AT&T Prepaid qualify? And will the over-payment be refunded? Thanks.

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5 days ago
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A2KFirst activity
asked in Accounts & Services

Usage Details Missing Again (June 2023)

I spent 2+ hours on customer support and had a ticket opened, but wanted to let people know about the issue (I couldn’t find anything online newer than a few months’ old...very frustrating). On both app and web I’m unable to see ANY usage data for any of the lines on my account. Instead of “data” “text” “calls” it defaults to a page that says: “Worried about slow data?” and no other options except to click the one button...which takes you to a page to add more data/services. I already have an unlimited data plan. The “view usage details” functions have been broken for about a week.

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5 days ago
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MPCCOLFirst activity
asked in Accounts & Services

Using Phone to TV

How do I utilize my phone to send the picture/sound to my smart TV. It is a Samsung A53 and your salesman said it would work

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6 days ago
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MPCCOLFirst activity
asked in Accounts & Services

NetFlix availbility when traveling in CONUS or Europe

Will the new Netflix proceedure allow me to get Netflix if I travel and have to log on to a new connection. I travel a lot to Texas and northern Calif. Will I be able to log in from Germany or prgue which I travel to 4-5 a year.It is my understanding that all my 3 lines are elgible for Netflix, correct?

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6 days ago
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Username2345First activity
asked in Accounts & Services

Overseas Customer Support

The overseas reps need better training.  I’ve been with Tmobile for a very long time and have 7 lines.  I’ve never experienced such a mess with customer support.  Explained my issue 4 times to 4 different people over the course of an hour and was finally transferred to a manager, who I coached to get me the right plan.  Manager was also an overseas rep.  None of the 4 people could fully understood what I was looking for nor could they provide a solution that solved my problem.  I ended up having to research and provide solutions for them.  I also asked for a manager multiple times but was kept from speaking with someone until I stopped being so friendly.  My issues:Why did we receive $54 of fees for international calling? I need to call to and from Ireland without paying per minute for one week for a single line. Two concerns, 1 hour.  Every rep offered stateside calling, which only solved outgoing calls from the US to Ireland.  They all repeated what I said every time back to me but i

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syaoran
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7 days ago
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LizPopFirst activity
asked in Accounts & Services

Not receiving bill payment notifications via email

I have bill payment notification set up for email but I’m not receiving any email from TMobile.  No spam either.  BUT I have also opted out of all marketing emails.  Are the two related? Must I opt-in for marketing emails in order to get bill payment notifications via email?

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syaoran
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3 days ago
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ShermFirst activity
posted in Accounts & Services

promotion tmobile trying to redeem

I can't find how to redeem

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7 days ago
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dwclarkNUFirst activity
asked in Accounts & Services

Unable to receive SMS from loosing carrier

Ported two numbers over from Verizon to T-Mobile 2 months ago. One works fine, the other can’t receive SMS/MMS messages from Verizon customers. Can receive SMS/MMS from TMobile and ATT customers just fine.Talked to Verizon porting department and they said it wasn’t fully ported and to talk to TMobile porting department. Of course TMobile says it’s fine on their end.I’ve tried chatting, texting, social media, calling the general support line, the porting support line, the activation support line. NO ONE is helpful. They don’t even listen to your problem and just start with their canned “reboot your phone” BS.Another user had the exact same issue:  

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8 days ago
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jsavgaRookie
asked in Accounts & Services

Netflix limiting to one household.

I've been with T-mobile since they acquired Suncom in 2007. We have 7 devices on our plan (6 phones and a watch).  Our plan was the first to offer free netflix and we're on that same plan to this day (never changed plans such as Magneta, etc., just added devices). One of these phones (main tmobile account holder) lives in GA and the others (My Daughter and her family) live in Maryland. So how does this affect our Netflix?  Will we still be able to have netflix at both households because of the t-mobile deal? If not, will t-mobile offer something else?

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Community Manager
5 days ago
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WLSWTFirst activity
asked in Accounts & Services

Military discount vanishing

Why does my military discount keep coming off my account? I have been verified since the inception and my plan goes back to Magenta and not Military Magenta. The links to the military plans are not working and I get the message that says “looks like our wires got crossed”

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9 days ago
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Real_Irish_LordFirst activity
posted in Accounts & Services

How the lies keep piling up

For those in the community that have experienced lies, intimidation or manipulation at the hands of varying levels of T-Mobile's supposed "best customer care", this is your time to stand up and be heard. Currently, CEO Mike Sievert and his merry bunch of "Yes men/women" are about to be outed for a multitude of federal felonies (including criminal conspiracy). The law firm that represents T-Mobile USA (Polsinelli LLC) has been caught utilizing fake attorneys to quash arbitrations. Along with another fellow conspirator (American Arbitration Association) T-Mobile USA has made sure that your chances at fair compensation for the wrongs committed against you are shutdown. The reason for doing this, is the legislation that allows telecommunication companies the right to police themselves. What is about to happen, is that I am going to see that legislation dissolved. It's time for the people to have the right to protect themselves from the continuing dishonest and felonious behavior. The matte

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10 days ago
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LemmasFirst activity
asked in Accounts & Services

Why are the "add-ons" different prices for the 6 different lines in my account?

I have 6 lines in my account the add-ons are all different options and pricing for each one. I am trying to figure out why the discrepancy?3 have Unlimited data and Mobile Hotspot for FREE1 has SC 6GB Data & SMHS for $151 has just the 4GB High-Speed Data for FREE1 doesn’t have any options for add-onsWhy aren’t they all the same?

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gramps28
Pillar
10 days ago
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AlexesFirst activity
asked in Accounts & Services

phone upgrade question

I upgraded my phone online 2, maybe 3 days ago, and can't find the order status or shipping information anywhere on both the app and through browser. I signed all the documents for the payment plan for the new phone. But those were the last emails I received on this, and the only proof I can find of my order is the documents I signed, and the $35 taxes charge from my bank account upon upgrade order. Other than that, I can't find any information on my account suggesting that I ordered an upgrade phone. How long does it typically last for this to process? Initially, upon check out, the site said DELIVERY in 2 business days. But it's been 2+, and there's no sign on my account that I even made the order. 

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11 days ago
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