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wmdarling98First activity

asked in Accounts & Services

T-Mobile Experience Forum

I received an email to join the T Mobile Experience Forum. I filled out the information and it said I’d get an email to activate my account. I never got the email and I can’t access the link again. When I try and sign in it says I don’t have an account. Please help!

29 days ago

dmichel236First activity

asked in Accounts & Services

what's up with T-mobile removing autopay discount for credit cards?

I just read that you don’t like to pay for us using our credit card.How would you feel if someone wiped out our bank accounts and we sued you for all the money that was stollen. How much would that save you?Or we stopped using Auto pay all together and had you mail out a statement every month. The credit card is the safest method for all of us. Thieves are everywhere even in your company.Perhaps switching to a different carrier is what you want instead. Does this help you with profits?Profits is the only thing this is about. Perhaps we all should get rid of our cell phones and go back to the way it was. We all pay way too much for our cell phones already.I would think twice about what you think you are saving.

4 days ago

MikeeeeegFirst activity

posted in Accounts & Services

owning up to your mistakes

September 2022 I was giving a promotion a deal on over the phone with a customer service rep as well as the supervisor. However, I was told that because a promotional deal the iPhone SE third generation was going to be added to my canon. Oh cost later find out that I’m being billed for the iPhone SE third generation of my account I called roughly about twice a month for the past year, and even though, I requested that they review the phone call when the promotional deals give it to me. They tend to ignore me. I’ve been promise by multiple supervisors and even manager and they will call me back and manage my account properly and they will follow up with me a year later now August 25th 2023 I’m still dealing with the matter. Even though I told my story multiple times to customer service rep, managers, supervisors, etc. they just pause and somehow turn it back on me. The right thing to do here is clearly owning up to the mistake that they did. It’s not a problem my end no I have a phone t

29 days ago

rishichaFirst activity

posted in Accounts & Services

Invalid Voicemail

i switched 3 lines from US Mobile. Whenever i try to setup voicemail it says Invalid voicemail on all 3 lines. I called customer service team and technical support team many times but nobody resolved my problem yet.

30 days ago

South FLAFirst activity

asked in Accounts & Services

data purge

How long does T-Mobile keep call records?

30 days ago

SINISTAR31First activity

asked in Accounts & Services

Account cancel

If I cancel my T-Mobil account and have open leases/contract, can I return the phones for money off of the outstanding balances?

30 days ago

oldsaltygeezFirst activity

asked in Accounts & Services

Phones not shipping?

I was already pretty incensed that the upgrade page outright lied in print about the cost, something I meticulously checked over after the fact. Finally decided that wasn’t a fight worth starting, and ordered a phone upgrade, last week. It has been so long that the pending charge has dropped off of my bank. There are no updates or indications of when or why this is happening. I’d like a normal, human answer about this process, and whether I should expect any feedback or updates.

24 days ago

MgiesbersFirst activity

asked in Accounts & Services

T-mobile dropped the ball !!

Please help!As a happy customer for 20+ years it was very disappointing to hear promises (regarding the monthly increase) from the salesperson on a recent purchase from my local T-mobile store, only to find out that that increase is literally 10 times higher than what I was told it would be. When I called customer service they said that there was nothing they could do and that I would need to go back to the store to work it out. So I went to the store and was told that, although the salesperson had been fired, the manager couldn’t help either. T-mobile can’t seem to make this right and now I’m stuck in a contract that is way more expensive than promised. I feel so deceived, and customer service has not helped at all!T-mobile needs to be accountable for sales representatives who are deceptive in their transactions. Does anyone know if there is another way to get this resolved?Thank you!

1 month ago

jaybo234Rookie

asked in Accounts & Services

SO STUPID! AFTER SETTING UP GOOGLE AUTHENTICATOR THEY STILL OFFER SMS OPTION!

For added security from SIM swappingI set up Google authentication on my account for the express purpose so that no one could log in with an SMS code yet you still give that as an option which defeats the entire purpose of setting up Google authentification! This makes absolutely no sense. How can I turn off the option to sign in with sms? so even after setting up Authenticator they give three options to sign in: SMS face ID Authenticator so of course it still leaves me vulnerable to someone Sim swapping if they can log in with my SMS. come on T-Mobile wake up!

1 month ago

AmeerFirst activity

asked in Accounts & Services

iPhone Upgrade

Right now I have the essential plan can I switch to go5gplus for 1 month just to trade in my iPhone XR for $800 and get the iPhone 14 and switch back to essential plan?

1 month ago

JeeFirst activity

asked in Accounts & Services

Even if, I close the 5G Home internet service, you charged a certain small bill

Even if, I closed the 5G Home internet service, you charged a certain small bill. I closed the service July 21st.

1 month ago

EndofthewoodsRookie

posted in Accounts & Services

Are former Sprint customers not good enough to access the app?

Is there any hope that someone is listening to prior sprint customers? Will we be treated equally?We are unable to access the T-Mobile APP to manage our accounts like everyone else. Are we being punished? Pretending there's no problem is still a problem. I've filed 3 tickets with tech support since April 2023.

1 month ago

HotassgymnastFirst activity

asked in Accounts & Services

paying my bill

Why is there now a fee for paying my bill in-store?

1 month ago

theworst136First activity

asked in Accounts & Services

Tmobile will not answer my calls

After I upgraded my phone last November with promo to receive 800$ credit My bill has not been the same since. Tmobile took my phone entered me into a contract I did not approve of nor did I sign or initial. I have visit stores, numerous calls to customer service with very little help. My recent call I got a tech that use to be in billing, he figured it out and it seemed correct. All of the sudden I get a bill where my phone jumped $15 my home wifi jumped $20 this is per month, my wifi was billed 2 times @ $55 I have not been able to connect with customer service since. I have records of calls placed and holding well over 1.5 hours each call without speaking to anyone. I’m currently on hold 48:52 minutes.Only way to get them to answer is request a new phone, then ‘sales’ transfers me to the same on hold nightmare.I see this everywhere online and currently looking for a class action to join!

1 month ago

Rippedoff006First activity

asked in Accounts & Services

$20 per line 8 days late

My account was only 8 days late and you are charging $20 per line which includes the car monitor gadget??? $60 for 8 days late. Does the Better Business Bureau even know you do this??? And ½ suspended means people cannot make phone calls, the most important option cancelled I also never received payment for one of my phones you promised 3 months ago with your switch and keep program.

1 month ago

DylanCouzonFirst activity

asked in Accounts & Services

ry808guyFirst activity

asked in Accounts & Services

disaster assistance

does Tmobile have any disaster assistance?? i live on maui and all though i didn't lose everything like the people in Lahaina did but i lost all my income for the foreseeable future. do they do anything for people in a disaster zone?? i ask this for my community 🤙

1 month ago

VERY concerned customerRookie

asked in Accounts & Services

AAA promotion is not fror regular TMobile customers?

All I get when I use the link is for either Sprint or Tmobile for Business - the offer is not good for personal T Mobile account holders? These promotions sound good - but the amount of time to get them to work? Not Good!

1 month ago

wcweatherspoonFirst activity

asked in Accounts & Services

Being ripped off by Tmobile.

Charged for a free line $30.00 a month for almost a year. On my play was my daughter and Grandson. The both have apple phones. Grandson is leaving plan, and mother is going to leave is Sept. Went to store to find out what my daughters cost would be., and to question this fourth line. Store said because daughter had authorization she had added line. They tried to issue partial refund but didnt have the approval to do so. Sent to another store, They couldnt either, Called Tmobile customer service. They realized this was suppose to be a FREE phone line that had never been activated or used. Promised credit from Dec to Now, and a upgrade replacement for free. Sent me to store. When I got there they wanted me to pay off phone for $80.00. The phone was a Free trade in from Sprint before the take over. (Have I been paying for this free phone?) At thirty dollars a month for free line (counting months they give cred for (Sept-Dec), They want me to pay $80 to pay off current +the 90$ dollars

1 month ago

magenta9592280First activity

asked in Accounts & Services

Adding phone protection without my authorization

Please advise on who I need to speak with to get the remaining amount of money that I paid for phone protection service that I did not authorize. The branch in Palos Heights Illinois added it without my permission.T Mobile is getting away with unethical pratice due to paperless billing an autopayment processes. I talked to customer service, and he refunded 3 of 24 months. I understand that I am supposed to be watching this, but it should NEVER have automatically started. A Gatcha tactic, very unethical.

1 month ago

MZ4224First activity

asked in Accounts & Services

I would like to leave a positive review of an employee for an in-store transaction, where is the best place to do this?

I recently helped my parents transfer their accounts to T-mobile we had the most helpful employee. I would like for her to be recognized for her outstanding customer service. Where can I leave a review?

11 days ago

Serhii KovaliukFirst activity

asked in Accounts & Services

I changed from prepaid to postpaid with saving the number and cannot add the number to the profile

Good afternoon . I had a prepaid phone number, then I switched to postpaid with the previous number. When I want to enter the tmobile application, it says that I entered the wrong phone number, but I entered exactly the same one. Calls and internet work.

1 month ago

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