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Accounts, Plans, Features, and Billing

4938 Discussions
1
112lh007First activity
asked in Billing
My plan is $45, and I paid on time last month. You charged me so much this month. Isn't that a waste of money? I'm going to switch.

My plan is $45, and I paid on time last month. You charged me so much this month. Isn't that a waste of money? I'm going to switch.

1
syaoran
Pillar
16 days ago
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elainebedoreFirst activity
asked in Accounts & Services
switch to T-Mobile bonuses

I switched from AT&T to T-Mobile and was promised $200 per phone bonus in the form of T-Mobile credit. It was supposed to be sent to me by email in 6 to 8 weeks. I've tried to contact my sales person and gotten no return calls or emails. It's been 6 months!Anyone else have this problem? Any suggestions on how I can get the bonus?  

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17 days ago
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Frustr8edFirst activity
asked in T-Mobile.com and T-Mobile App
how do I manage my tower from my computer instead of my phone?

how do I manage my tower from my computer instead of my phone? Now when I 

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17 days ago
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lextrexNovice
asked in T-Mobile.com and T-Mobile App
T-mobile live chat

My phone is not working so I can’t use the app, I can’t find the live chat its currently working business hours. Can someone please offer advice, 

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17 days ago
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jonathanjoneFirst activity
posted in T-Mobile.com and T-Mobile App
Facing Some Issues with Edge Computing and T-Mobile Product T-Mobile 5G Home Internet Service. Any Advice?

Hey everyone,I’m currently working on an edge computing project and have been using T-Mobile 5G Home Internet Service as part of the setup. Unfortunately, I’ve been facing some challenges and was hoping to get some advice from the community.The main issues I’m encountering are:Network Stability: Experiencing inconsistent network connectivity with edge devices, especially during peak usage times. Data Throughput: Struggling with limited data throughput, which is affecting real-time data processing and communication. Integration Problems: Facing difficulties integrating T-Mobile 5G Home Internet Service with other devices and services in the edge computing environment.If anyone has experience using T-Mobile 5G Home Internet Service in an edge computing setup or has any suggestions on how to address these issues, I would greatly appreciate your input!Thanks in advance for your help!Jonathan Jone

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18 days ago
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Momma KattFirst activity
asked in Accounts & Services
why wasn't i offered more than just a phone promo when i have data sims?

I ordered my fam plan and 4 data Sims they offered me a phone but why didn't they offer me a tablet for my data?I've called at least 4 times since  1 am CST and the same guy or lady answers the phone but keep changing their name. And trust me it's them and they both kept hearing something totally when I literally keep saying exactly what I put up there and they keep repeating something  either only a small part that isn't the issue or something entirely different. One thing I hate is repeating my self more than three times and I hung on on them and they've been calling me non stop on my 2 main voice lines. Idk is this is on purpose , they a tad slow, or they really can't hear and need hearing aids I am country and talk very loud and proper so I know I was heard. So I never even got close to getting an answer but why wouldn't they offer me a revvl tablet with the phone since I basically got 8 lines but I haven't actually activated two but I can't even ask about any potential promo they

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18 days ago
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LT2023Novice
asked in Accounts & Services
T mobile not taking responsibility

I transferred devices from one account to another in 2023. Multiple times I contact t mobile because the devices were not transferred. I was told they would take care of it. They never did. They sent me to collections for those devices, even after they verified I contacted them about the issue. I spoke with the store manager and other store employee's with no resolution. I have been trying to get this taken out of collections and off my credit due to their error and they refuse. I have no problem paying off the devices, I just want it off my credit and the payment plan for the devices honored. The only valid reason I can come up with is the fact a family member who worked there was sexually harassed, was physically assaulted, and received multiple death threats from staff at the Yreka, Ca store, so as a punishment to my family for having the manager and other 2 employee's involved terminated for this behavior. 

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18 days ago
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Gary J.Novice
asked in Accounts & Services
conference calls - maximum number of participants?

I am using an iPhone 13Does TMobile limit the number of participants I can have on a conference call?What is the maximum number of conference call participants I can have on an iPhone when using TMobile as my carrier?

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18 days ago
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NiteBoneNovice
asked in Accounts & Services
Premium Data on Essential Plan: Per Account or Per Line?

Is the Premium Data on the Essential Plan per line or per account? Currently we get 50 GB of Premium Data. If my daughter uses 45GB of data, does that mean the rest of the family only has 5 GB of premium data left to use during the billing cycle?I would assume that this cadence also follow the other plans as well. Correct?

1
gramps28
Pillar
18 days ago
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ThreehairsNovice
asked in Accounts & Services
$200 Prepaid Mastercard

I switched to T-Mobile Internet over 2 months ago. The $200 Pre-paid Mastercard within 10 weeks was an incentive that led to me making this choice.  It has almost been 10 weeks and I have not heard a thing.  Has anyone had a similar experience?  I am preparing to switch back to my previous provider if this is how they treat customers.

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18 days ago
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Sisko1First activity
asked in Upgrades and Orders
Iphone 16 On US

I’m trying to upgrade to the iphone 16 On Us discount that has the 24 months of credit if you upgrade to the Go5G Next plan but I don’t get the option to upgrade my plan when I add it to the cart and it wants to charge me for the monthly payments.  How do I get the discount?

1
syaoran
Pillar
18 days ago
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NJSTRALEYNovice
asked in T-Mobile.com and T-Mobile App
Network pass, multiple fails

Hello - I am interested in switching from my existing carrier to T-MOBILE. I’d like to confirm service works in my area and was informed from the sales team at T-MOBILE about a network pass. I have downloaded the app and started the work to do this. Unforunately, the app crashed during this experience and blocked the ability to start a network pass. I then went into a store for help. They helped me and the app informed me that my zipcode did not have any phone numbers available and to try again later. I re-did this step and entered another address in another zip code upon recommendation from the sales team. The app then said I had already had a Network Pass and could not get another one. I then called the technical support for Network Pass and they said they could not find any activity with my phone number nor email nor address. They also said they cannot fix this and this was the highest level of escalation possible. I need to wait 12 months or fake it with someone elses phone number.

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19 days ago
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jamieeykimFirst activity
posted in Accounts & Services
Untrusted customer service

In March of 2024, when I visited T mobile retail store to add one more phone line to my existing account, the salesman offered me and my husband that new iphone 14 for both of us with free of charge for exchanging my iphone 10 and 50% off for exchanging my husband’s phone, iphone 7. So we received 2 new iphone 14 and I returned our old phones to T mobile via UPS on following week. Several weeks later I received email from T mobile that the old phones were not returned yet. I called T mobile and told that I already had returned them. The representative told me that T mobile had received old phones, and they might not scanned them into the system yet, however, they were received so no need to worry. After the phone call, I received similar email, regarding no returned old phone, so I called T mobile again and they assure me that the phones were received. Since then, I have been paying full price for the new phones without promotion, and whenever I called to T mobile to correct this probl

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19 days ago
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gonegirl76First activity
asked in Accounts & Services
Can't port out of TMO, carriers say account number is wrong

I have a regular postpaid tmo account in good standing. When I try to use my transfer pin with other carriers they say my tmo account number is invalid. I’ve verified my account number on my bill and account webpage. Stumped.

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19 days ago
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klspoeFirst activity
asked in Billing
keep getting billed after cancellation

I cancelled my T-mobile for my cellphone a couple of months ago and I keep getting billed and also received a pre paid refund, but now I have another bill and can’t get answers. Guest pay and my account no longer works with my number. I am so sick of this incompetence!!

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19 days ago
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Sputre2Rookie
asked in Billing
wost customer service to vip members

Even now, the situation is disappointing. Initially, one agent promised a 100% refund, but the next day, another agent only agreed to a 50% refund. Despite the presence of audio recordings for each call, the company is relying solely on the agents' internal communication notes. They are unwilling to conduct a thorough root cause analysis and have left the issue unresolved. Furthermore, the agents are disconnecting calls, stating that it's a matter of mobile Goodwill, which is frustrating for the customers. The network coverage in major hubs of the USA, such as the Bay Area and downtown, is extremely poor. It seems like the company advertises misleading ads to hide this issue. A group of 30 students, including myself, signed up for T-Mobile, but we have all unanimously decided to switch to a different provider as soon as possible. We understand that our departure may not make a significant impact on the company, but we feel it's important to inform other students about our experiences a

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19 days ago
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dlcole76054First activity
asked in Accounts & Services
Amazon Scam Call 804-468-4958

I received an Amazon Scam call from 804-468-4958 informing me that they needed approval to bill my Amazon account for $1499 for an Apple MacBook Pro.  This is the 2nd or 3rd exact same call I have received.  Can this number be added to the SCAM List? Thanks.

1
A
17 days ago
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BaggattadNovice
posted in Accounts & Services
primary account holder

How do I set the primary account holder I just signed up for t mobile in the beginning of the month and can't figure it out I can't do much with my account thank you 

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19 days ago
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Deb144Novice
asked in Upgrades and Orders
Activating new phone

If I want to upgrade a phone on my plan and order the new phone online, does the old phone stay active until I update the new phone?

1
gramps28
Pillar
19 days ago
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SteveWillisNovice
asked in Upgrades and Orders
2 Numbers on 1 phone

How can I get a news second number added to my phone. I will eventually remove the current number. 

1
syaoran
Pillar
19 days ago
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Deagle90First activity
asked in Billing
Paying too much

I am on facebook and an ad for t-mobile shows that people 55+ two lines Unlimited 5G for $30 plus taxes and fees so why am I paying $64 and we are both over 55

1
gramps28
Pillar
20 days ago
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Kat773Novice
asked in T-Mobile.com and T-Mobile App
new app and phones getting blocked

Every since I upgraded the app random phones are getting blocked on my gateway home internet never happened with it before I had to do the update now everyday or couple days I will have 3-4 phones blocked!! Why????

0
K
20 days ago
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Jump Plan QuestionsFirst activity
asked in Upgrades and Orders
Jump Upgrades

I pay monthly for the TMobile Jump Upgrades...Have for 6 yrs.  I went to the store to use my Jump Upgrade and was told my plan was retired.  I was told to contact customer service.  After 30 minutes trying to explain what the Jump Upgrade was as shown in my paperwork I ended the call. Has anyone else had success in trying to use the Jump Upgrade?  I am paying monthly for it, how can I not use it?  

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Community Manager
19 days ago
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tamimd67Helper Level 1
asked in Accounts & Services
What is up with charging for customer service? And why is the customer service not as acceptable as before?

I have been with t-mobile for 20 years . . . that’s right 20 years.  May end very soon.  I should not be paying this much per month and having to pay to speak to someone.  Today, I have been trying to get something resolved in chat today . . . 1 hr 40 minutes in with no solution, and am on my second rep.  The chat window keeps malfunctioning, and when I call 611, i just get payment options and no option to speak with someone.   I was just told to go in through the app to schedule a call, which should be available from my PC.  I can’t even do that because I am not getting the 6 digit code to log in. I can’t login, because I am not receiving the 6 digit codes. I would like to complain, but I can’t even find a place to do that. None of the subforums apply to customer service issues.

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20 days ago
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JP89First activity
asked in Accounts & Services
Can an authorized user activate e/SIM?

I was browsing T-Mobile online to find a way to get a new SIM on my new phone. My old phone is very old and uses the old, larger, SIM format. None of the options are allowing me to keep the same phone number and getting a new number means adding an unnecessary line. “Already a T-Mobile customer, number can't be transferred to T-Mobile. We'll provide a new phone number after your purchase complete.”I looked around further to and found an option to “Update device SIM” on my account dashboard which led me to the contact us page and having to call customer service due to security reasons. So, I called CS and tried to get this SIM thing going, but I could not because I’m not the Primary Account Holder. However, I am an Authorized User but that didn’t cross my mind while I was speaking with CS.As I had also found this page: Use the latest SIM for a great network experience | T-Mobile SupportThat says,If you no longer have the SIM that came with your 5G device, contact us or visit a store for

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Community Manager
19 days ago
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