Still going through this. I only received 2 of the 4 credits. Every customer rep I’ve spoken to tells me the other two are still under review. It has been approximately 5 months of waiting. Just another way for T-Mobile to keep customers locked in, if they want to see the end of their credits. Or bait and switch which seems to be a recurring theme. Not what the company used to be when I had it years ago, regretting switching back.
Surprised there was an offer to help. Things must change, because now in 2024, I’m being told T-Mobile is taking a stance that the account was not fraudulent. Even though I filed a fraudulent account form, after having to go to the store to show them my identity and waiting hours, the phone were never “delivered”, and the lines were never used, but now they sent me to collections and want their money.
Don’t forget it isn’t just ads that change, with the ad feature not all show and episodes are available to watch anymore.
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