Netflix downgrade

I agree! Definitely a downgrade with the ads. Hopefully we can pay the difference to get no ads. 

I can see a customer law suit, we should be Grand fathered in to keep the tier with no ad,s.

bring it up with Netflix then..this isnt a decision on TMOs part..carriers dont get to make the rules for other companies

I just tried to call support and the automated message said it's a 30 minute wait.  Maybe they are getting calls from angry customers LOL 

This is unfortunate but I would probably do the same if I was T-Mobile. It will increase profit margins and force people to pay more to get back into  the higher tier they were in with Netflix. Although I am not happy about it, it's actually good teamwork between the companies. Personally, I may downgrade my plan and even consider other carriers. In the end I will probably have to choose to either ditch Netflix completely in the very unlikely instance that it reduces plan cost or pay the difference to avoid ads. However, I doubt that T-Mobile will allow the option of my plan without the Netflix with ads for a reduced cost. Let's not pretend that anything is really free. There would be no agreement between T-Mobile and Netflix if it wasn't mutually beneficial and you pay for it even if it isn't shown as a line item.

I think it is best to let the dust settle, do some price comparison and then decide how bad I really want to consume some of what Netflix has been sending my way.

The day the ads begin I will cancel Netflix.  Next, I will be changing to another carrier with better rates.  T-mobile’s perks are now weak and not worth the higher rates for them. 

You can switch to Verizon and PAY them $10 a month for Netfix With Ads and Max With Ads.

I think T-Mobile is still offering the better deal.  Remember Netflix has dropped the plan that T-Mobile was giving you.  T-Mobile had to make a change.  I think it is reasonable.

Classic Bait and Switch X 2. As a loyal Verizon customer for 10+ years, I signed up for the G05G Plus55 Plan in Aug 2023 only after being hounded by my spouse for months prior because of the free wifi perks on American and Delta with a qualifying T-Mobile #. Netflix (no ads) was the game changer that finally made me agree to switch from Verizon. Since switching, Delta announced that free wifi will be available on all flights by the end of 2024 with only a SkyMiles account. Nearly all of Delta’s domestic fleet is retrofitted and their international fleet is in progress. American has similar plans for their fleet. Netflix (w/ads) is a definite downgrade regardless of multiple screens and 1080P. There is no way in h*** that neither me or my spouse will stay focused on a movie with ads that eat up an extra 30+ minutes of ad-time, either with Netflix, Hulu, or other streaming services. Does T-Mobile think our time is overvalued? Apparently so. As consumers we have no empathy toward who subsidizes who, i.e. Netflix vs T-Mobile or their advertisers; our concern is honoring the original deal, and not having to pay an “upgrade” fee. Guess we were just hooked and reeled in. Now after just 5 months, need to start searching the carrier landscape for a better deal. Are you listening, Mike ?

Hey gramps28: This is clearly a business ethics issue. The Netflix OnUs offer was stated to us in it’s entirety on signup. It is blatantly obvious that your reality check of “...it is what it is” with a link to the contract terms is nothing more than an affirmation of your loyalty toward T-Mobile. Aside from that, and you being a helpful Community member, are you suggesting we just grin and bear it? We are newbies with T-Mobile however you are the expert with decades-long experience. What would you suggest we do to mitigate our specific situation, legal or otherwise, and what do you think T-Mobile should do to keep our loyalty?

The problem is no one ever reads the Tmobile promos terms and conditions or the even Tmobile’s terms and conditions for use of their network. In the terms Tmobile, nor any other carrier, guarantees service and can change plans when they want except for the carrier lock plans.

When they came out with Netflix on US I needed to change from my One plan to Magenta and pay $20 more a month. I just kept paying directly to Netflix at the time $7. It didn't make sense to change.

I'm sorry but if people realized it's actually costing you more do you have T-Mobile on us for Netflix or even Paramount then they wouldn't use those benefits. Because I was grandfathered in under a plan that they no longer have anymore and it was cheaper for me to pay out of pocket for Paramount and Netflix and tell my kids wanted smart watches so then I had to upgrade my plan to the magenta which almost doubled my phone bill so now I'm paying almost $400 a month instead of $150 because of the change in the plans and the additional lines for the smart watches. But also with that we get unlimited data which is the best benefit that is if it would actually work all the time. And also every time I went into upgrade my phones they totally screwed up my account so bad it took me months to get it fixed so when I do decide to upgrade phones again I will be switching from T-Mobile and I've been with them for 13 years. I thought the whole thing would be coming 5G was things worth just get better and possibly a little cheaper but it's only gotten worse and more expensive. 

I called in for the third time about this change and asked for a Supervisor to discuss it.  I finally got through to a Supervisor, who looked up my account and she said that as I am on the Magenta Max 55+ with 3 lines, my Netflix service is grandfathered in and will not be changed to the one with ads.  I asked her to confirm and she put me on hold, came back a couple minutes later and confirmed no change to my Netflix.  As this is different from what I was told the last 2 times I called, I supposed I will see what happens over the next day or two when the change is taking place.  

I just checked and my Netflix account has not change.  I will check back later, but that last support agent may have been right that my account is grandfathered in.  I am hopeful.