You got it! Also, if your company signed up or got scam shield premium for free, then the voicemail to text was one of the perks it offered so maybe you could look in the scam shield app (if it's already there or if you can install it on iPhones) and try turning it off there. Good luck!
I’m not sure. The company has only provided iPhones. On Twitter, the tech suggested I download their Visual Voicemail app, but that’s only for Android. So perhaps that’s a way around it for Android users. Not sure. That was what I was going to suggest. I went into the Visual Voicemail app and under settings there was a "voicemail transcription (premium)" option, and in there you can choose to turn on (or off) SMS transcript delivery option and email transcript delivery option. IF that's something that business accounts can access (and assuming it's turned on for spme reason), then if it bothers you tremendously then you could try to put your SIM into an android phone and see if you can disable it and then switch the SIM back into your work iPhone. In case it's eSIM then I am not sure whether you will have permission or not.
That's what I figured. It's similar to personal lines where authorized users aren't allowed to make major changes unless permissions were granted or something, and even then it might be limited to that line alone. Does it only do the SMS transcripts on iPhones or on Androids, as well?
No. That was the obvious place to look, but nothing helpful in there either. Then guessing there is nothing in change services, either. Are you the owner of the company or is it like an employee discount kind of deal? And have you reached out to Tmo Business support
This is all I see on the website. Gotcha. Forgot about business accounts. I am assuming that either they won't let ppl disable it or only allow primary user/account holder to disable it, if it's even possible. Nothing in "more actions"?
Prepaid or postpaid plan? Have you tried going to the website using a PC?
Nope. My login page looks nothing like that. Everything is in the left-hand side bar. There is no “account,” no hamburger menu, and no preferences command anywhere. If you are using the app, there should be 5 items across the bottom: Home, Account, Bill, Shop and More. Click on "More" then go to profile settings on the very top, choose block calls and messages, choose which line you'd like it to affect, then choose Block other, then choose T-Mobile Voicemail to Text Block and toggle that to ON. So the other two should still be OFF and be in gray.
My T-MobileLog into your account. Press the 3 lines on top right. Press My Account. Press Profiles. Or, Log into your account, look for "Welcome, [YOURNAME]" and account number, and below that it should say "Edit profile settings."
Go to Settings menu To access your voicemail setting menu, press and hold the 1 key or dial 123 on your device dial pad. I checked my voicemail by dialing 123. I didn’t bother dialing the 805 number. Go to your "recent calls" screen after you call 123. It should tell you that you just called "voicemail." Press the name "voicemail" and see what number YOU JUST DIALED and see what it says.
@drnewcomb The problem is not this number calling me, it is that this number is making notification noises on my phone, even when there is no new voicemail. I hear the TM notification sounds at 1AM from this number, 5AM, etc. I have tried saving this phone number as a contact, setting its ringtone and notification sounds to silent and then blocking it. NOTHING WORKS. I have over a dozen calls into TM about this, but they don’t help. I’ve had their tech support tell me that they have blocked this number from calling me and sending me notifications, but that didn’t last and I am not sure it ever worked in the first place. I need for this number’s notification sounds to be set to silent and cannot do it manually on my phone OR with tech support. Just for your information, the reason why some people may think this is a scam caller is because numerous times when I have called TM, the customer service agents tell me that it is a scam number. They need to watch the way they phrase th
I talked to a rep. 3 days ago, He said everything on my phonevwas set up fine and He would block this number that relentless at leaving vouce mails about orders I have never made on Amazon and ither threatening and upsetting messages. I guess T-mobile has been hacked and can't do anything about this! I am looking for another carrier this is ridiculous! Very poor customer service! From T-Mobile's own page: https://www.t-mobile.com/support/plans-features/self-service-short-codes **61*18056377243**seconds# Change call forwarding delay time. Choose a 5, 10, 15, up to a 30-second delay. For example, dialing **61*18056377243**10# would be a 10-second delay.
Already have an account? Login
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.
Sorry, our virus scanner detected that this file isn't safe to download.
