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Replies posted by hepcat72

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kovrFirst activity

asked in Accounts & Services

421 4.2.0 sender rejected AUP#SNDR

Same here. I haven’t been getting my home automation notifications since Tuesday afternoon and all they do via support is give me the run around. I was supposed to get a tier 2 callback this morning at 9am, but they never called.

kovrFirst activity

asked in Accounts & Services

421 4.2.0 sender rejected AUP#SNDR

I’m seriously thinking about it. I’ve spent numerous hours with support on this. And even if they do fix the problem, I’ve noted that since sometime maybe around late March, my messages would be randomly delayed, sometimes over 24 hours.It’s sad, because my first cell phone was with T-Mobile, and I remember back then the support was excellent - a gold standard by which I’ve judged subsequent support experiences… I ended up moving to Sprint a long time ago for their “Unlimited Everything” plan. I’d noted that the support with Sprint wasn’t that great, but now that it’s back to T-Mobile, it’s *loads* worse.Honestly, the path of least resistance is to switch my notifications to discord, but that just seems wrong. I *pay* for messaging and I’m supposed to get “support” if it’s not working, so I feel like changing providers simply out of disgust for what they’re putting me through. I get that the merging of networks is rough, so I’m trying to be tolerant, but if they’re not going to the ef

kovrFirst activity

asked in Accounts & Services

421 4.2.0 sender rejected AUP#SNDR

I just checked out the Verizon plans. Much pricier than what I pay currently for whatever my plan is called now. When I originally signed up, it was called “Unlimited Everything”. But… the verizon plan does come with Hulu and Disney+. We were thinking about subscribing to Hulu anyway...

kovrFirst activity

asked in Accounts & Services

421 4.2.0 sender rejected AUP#SNDR

I only have need for 2 lines. An equivalent plan is $70/mo/line plus taxes/fees, introductory rates aside. With taxes/fees, I currently pay $108/mo (both lines combined). Big difference.

kovrFirst activity

asked in Accounts & Services

421 4.2.0 sender rejected AUP#SNDR

Actually, do you think that’s an introductory rate? I can’t tell. The name sounds like it’s introductory.

kovrFirst activity

asked in Accounts & Services

421 4.2.0 sender rejected AUP#SNDR

Hmmm… Yeah, the lack of a hotspot is somewhat of an issue. I rarely use it, but when I do, it’s usually really important.

kovrFirst activity

asked in Accounts & Services

421 4.2.0 sender rejected AUP#SNDR

So I just chatted with a Verizon sales rep. Sounds like if you already have FIOS (which I do), you get $5/line/mo off from whichever plan you select. So if I went with the “Start” plan which includes 5 gigs of mobile hotspot, it would be $55/mo with autopay and paperless billing and FIOS discount. That’s the same as the welcome plan just with the hotspot added. So $110/mo + taxes (compared to $108 with taxes/fees with Sprint/T-Mobile). They said taxes depend on the state but they suggest expecting 10-15%. The upper end of that range would make my total (2-line) bill $126.50. It’s less hotspot data than I currently get, but I’m hoping the calls will be less choppy and that their email-to-text feature actually works - and would experience shorter latency than I was getting with T-Mobile compared to when it *was* working (which could have occasionally been in excess of 24h since this past April).

someoneelseFirst activity

published in Accounts & Services

Text messages are randomly delayed by up to a day

I thought that my randomly delayed message issue was related specifically to the email-to-text service (because those are just about the only SMS messages I ever get - and I get a few dozen a day), but you guys are describing pretty close to the behavior I've been seeing since late April, even before I swapped my Sprint SIM card for the T-Mobile SIM card on May 31st. in my case, it appears that only individual messages are delayed. For example, say 1 SMS was too long and was broken up into 4 parts: the first part could be delayed over 24 hours and the other 3 I get nearly immediately! And when I receive the delayed messages, I get them 1 at a time, not in a dump.Then, Tuesday almost 2 weeks ago, all of my SMS messages originating from email-to-sms completely stopped and the emails started bouncing back with the error “sender rejected”. It can from a spam filter server: Cloudfilter.net. I googled them. They're a spam filter service that contract with large companies to filter spam for t

kovrFirst activity

asked in Accounts & Services

421 4.2.0 sender rejected AUP#SNDR

So in preparation for making the switch to Verizon, I stopped by a T-Mobile store to drop off a Sprint Voice Pro device that they sent me awhile back to replace my Airave when my wife and I upgraded our phones (because they weren't compatible with the Airave anymore).I brought up the issue of the email-to-text not working and the server bouncing back the emails with an error. The guy there confidently stated it was because of the Sprint network integration and said that migrating my account to T-Mobile would fix it. I couldn't remember at the time whether you ( @sdynak ) were already on TMo, but now I see you are when I review this thread.So apparently the guy was bullshitting. Plus, they wouldn't take back the Voice Pro, but assured me that when I change providers, I'd be sent an RMA kit (though I'm really skeptical I won't get a whopper of a bill for it, given how discombobulated they all seem to be).I did look at the magenta max plan though and it does appear to be cheaper than what

kovrFirst activity

asked in Accounts & Services

421 4.2.0 sender rejected AUP#SNDR

I also learned that with my current Sprint plan, I have 60G mobile hotspot data. I also learned that our current taxes in NJ total $2.26. Assuming the taxes will be roughly equivalent, that puts the 5G Start Unlimited plan at $112.26/mo for 2 lines.That’s roughly $4.26 more per month with 55G less hotspot data.

kovrFirst activity

asked in Accounts & Services

421 4.2.0 sender rejected AUP#SNDR

You know what? The hotspot data made me stop and think. If I'm going to pay more for less, I decided to search for people on Verizon that have the same problem that I'm trying to avoid… and I found them. There are users using phone@vtext.com (or whatever) to use email to text that are getting blocked but instead of cloudfilter.net, it's cloudmark.net (I think) that is bouncing back their emails. In fact I found a threads from consumers and business. The guy with the business said cloudmark has a form to submit to have his email domain whitelisted, but no one is responding to it. And he claimed there's no one at the cell carrier (Verizon) that even manages these things. So it seems like there's no permanent way to avoid this issue… Really getting frustrated.

kovrFirst activity

asked in Accounts & Services

421 4.2.0 sender rejected AUP#SNDR

And Cloudfilter runs via Amazon web services, which, if you sign up and read their stuff about email filtering, it has a mechanism for creating a “verified identity” for an email address. It's a long shot, but I started trying to do that, but it made me think that maybe if I send from my email that is on my sprint account… maybe it would magically work? I don't know. I'm grasping at straws.

James BrittRookie

asked in Accounts & Services

Why is T-Mobile mail-to-SMS gateway sporadically blocking GMail?

You're still in the random delay phase. All my email-to-sms messages have been completely blocked for nearly 2 weeks now. And they were getting randomly delayed since April. I'm a Sprint customer, and this started before I even installed the T-Mobile SIM card on May 31st.I do the same as you. My raspberry pi sends me messages from my automations.I was just about to switch to Verizon because support has been less than helpful, but I decided to search for people on Verizon with the same problem… and they have it too!My hunch is that it's spam filtering from a third party. T-mobile uses Cloudfilter and Verizon uses cloudmark. Both run on Amazon web services. I suspect it's triggered by a spam-like usage pattern or something. But I'm just guessing really.My wife also recently reported that she’s not receiving picture messages a friend is sending her, but it's a group thread, so she can see that people are commenting on the pictures. I suspect it's the same root problem, but all I can do is

kovrFirst activity

asked in Accounts & Services

421 4.2.0 sender rejected AUP#SNDR

https://www.markmonitor.com they own Cloudfilter.net

zthomasrevationFirst activity

asked in Accounts & Services

@tmomail Rejecting messages with internal error

https://www.t-mobile.com/support/plans-features/consumer-versus-non-consumer-text-messaging My messages are compliant with the guidelines in that article you linked. I only send messages to myself. It's not spam. Yet my messages to myself are being blocked with the same error. This has been going on for nearly 2 weeks now. I have not received a single SMS from my home automations. Many of these SMS messages are mundane, but some are very important. We need more precise guidelines on how to use the email-to-text feature in a manner that will not result in our email addresses getting blocked and how to get an email address unblocked. If I was to send another person a message and it was blocked, they have no possible way of knowing that T-Mobile blocked a legitimate message. That is pretty heavy-handed. You should implement the equivalent of a spam folder so that users themselves can whitelist senders so that they can correct inappropriate spam flagging. The current system is unreasona

someoneelseFirst activity

published in Accounts & Services

Text messages are randomly delayed by up to a day

That’s not the issue. The emails are bouncing back from a specific email address. Other email addresses get through, so it’s not a network settings issue. This is happening server-side. That specific email address of mine is being blocked by a spam filtering service that T-Mobile contracts out to markmonitor.com. You can tell because of the content of the bounced back email, which references the rejecting server (ending in cloudfilter.net, owned by markmonitor.com). Their website explains that they are a spam filtering service. And T-Mobile has a page that explains their new spam filtering.

kovrFirst activity

asked in Accounts & Services

421 4.2.0 sender rejected AUP#SNDR

Finally talked to an engineer (Dan) that is familiar with the spam filtering they do. (I thought I commented this before here, but I don’t see it, so... I learned that the domain sending the “sender rejected” error [cloudfilter.net] is owned by markmonitor.com, which is the company that must have been contracted out by T-Mobile to do spam filtering.)Dan said that he was already familiar with this issue because he is handling the same exact issue for another customer. And apparently he doesn’t have the capability of solving the issue directly. He created a ticket for the appropriate team to try and resolve the issue and said he would call me back.I have 2 gmail accounts (one for my home automations that is blocked by markmonitor and one that I use as my primary email). I noted that if I send emails from my primary account, *sometimes* those messages get through and sometimes they’re blocked. The other account however hasn’t gotten a message through since 2 weeks ago and I checked that a

kovrFirst activity

asked in Accounts & Services

421 4.2.0 sender rejected AUP#SNDR

Messages are again getting through. It took a few hours after hanging up with Dan the other day for my messages to start coming though. Started getting messages that were sent within the past 2 days in random order.Dan referred to the spam filtering company as “Cloudmark”. He said he has access to a ticket system to create tickets about issues like this. He said that regular users don’t have access to that ticketing system, but I did find this web form where you can submit a request to unblock an email address: https://www.cloudmark.com/en/contact.Cloudmark responded to Dan’s ticket saying that “users” had reported messages coming from my email account as spam, which is obviously bullshit since I only EVER send messages to myself. They lifted the block on the email address, which is why messages started coming through.The problem is that it could start happening again and there are no magic words I can say to a tech support person that will get me to someone who knows what to do.I als

kovrFirst activity

asked in Accounts & Services

421 4.2.0 sender rejected AUP#SNDR

I learned via an SMS service called RingCentral that the spam filtering that was blocking my legitimate messages is due to new FCC rules about mobile carriers and spam filtering.So I just submitted an FCC complaint at: https://consumercomplaints.fcc.gov/hc/en-us/requests/new?ticket_form_id=39744that addresses what I believe to be an unintended side-effect: blocking of legitimate messages with little recourse for consumers. I suggest others facing these same issues should also submit their own complaints. Otherwise, we’re subject to arbitrary blocking of our own sent messages and messages we want to receive.Here’s the content:I have a series of home automations that use my mobile carrier's email-to-text feature to notify me when something notable happens in my home. These messages can include a security camera alert, motion alerts, moisture alarms, smoke detector alerts, etc., among other mundane messages. The average number of messages I receive per day using that feature is roughly 10

kovrFirst activity

asked in Accounts & Services

421 4.2.0 sender rejected AUP#SNDR

For any others hampered by the random delays of home automation messages sent via your phonenumber@tmomail.net, I have written an AppleScript that can send either SMS (if your phone is on your WiFi) or iMessage (if you’re not on the same WiFi as the computer sending the text). The messages get through without the random delay caused by the spam filtering and I don’t *think* it’s subject to getting blocked.The only problem is that it kind of defeats the purpose of wanting to send an SMS (if you don’t have a data signal), but I learned on Reddit that soon all calls and SMS messages will require a data connection anyway due to the decommissioning of the 2G network.DM me if you’d like the script. I’ll probably blog it eventually.

hepcat72Helper Level 1

asked in Accounts & Services

How to fix significant delays of messages sent using the email to SMS service?

I actually (think I) solved this problem by working around it. I switched from using email-to-text to an AppleScript that tells the messages app on macOS to send the SMS.My only concern there is that my phone may need to have either a WiFi or data connection in order for the SMS to be sent, which makes it no better than an iMessage, but from what I’ve heard, the ability to send/receive SMS without a data connection is going away with the decommissioning of the 2G network anyway.

hepcat72Helper Level 1

asked in Accounts & Services

How to fix significant delays of messages sent using the email to SMS service?

Weird. I didn’t get an email notifying me of that response (or perhaps I just missed it). I may make a proper repo, but for now, I put it in a gist.It might or might not require the recipient to be in your contacts. I haven’t fully tested it, but it works fine for sending messages to myself - and happens pretty much immediately, though I still currently have discord set up and it arrives a half a second sooner every time.

kovrFirst activity

asked in Accounts & Services

421 4.2.0 sender rejected AUP#SNDR

James BrittRookie

asked in Accounts & Services

Why is T-Mobile mail-to-SMS gateway sporadically blocking GMail?

Only 4 days ago? Mine started getting randomly delayed around the end of April. Changing the message content makes no difference. I send on average 10-12 different messages a day this way. Perhaps 1 or 2 in 10 messages in my experience is significantly delayed.About maybe a week or so ago, I worked around this issue by writing an applescript that sends SMS messages via the messages app instead of the email to text service. No more delays. No more blocks. The only concern I have with it is that it likely requires my phone has a data or WiFi connection, which somewhat defeats the purpose, but my understanding is that SMS messages will soon require a data connection anyway since the 2G network infrastructure is being decommissioned.

James BrittRookie

asked in Accounts & Services

Why is T-Mobile mail-to-SMS gateway sporadically blocking GMail?

I've been having the same problem here. I have our security cameras user the gateway to text images from the motion detection feature of BlueIris. Since about 4 days ago these texts have been sporadically rejected, but some get through after Gmail retires. If it is a new spam filter it could be due to the pattern, so it may be worth trying to mix up the content. It’s not the pattern. Same content, on different days or times, might get through, or might blocked, it’s all pretty arbitrary. GMail keeps re-sending a messages that get rejected (I think for up to 4 days). So I will sometimes get a text on time, but most other times a text will show up hours later, or a day later, 2 days later. Or never. My guess is that the Amazon service (Cloudfront) T-Mobile is using to control spam is poorly configured, uses multiple servers, and some of those servers block things for no real reason, while others let the messages through, It’s basically a crap shoot, and nobody a

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