The initial ship-to date is 90% of the time a “worst case” scenario. They try to set realistic expectations. That forecasted shipping date can be updated, you can track the shipment right from the T-Mobile App. Also tracking info is emailed to you so click on the link in the email if you can’t find it on the App. But if you’re still not finding the answers that you’re looking for call into care. 611 from your phone, or chat online
There has been an error on my bill for two consecutive months for charges that should not be there. We are talking $500-$600. I call every few weeks, go through the same story, spend 1.5-2 hours on the phone each time. Meanwhile, I get text messages sent to my son’s phone that my bill is overdue and services are going to be disconnected. I have been with Sprint for 14 years and autopay. How the actual $^$^$%% can I owe a bill. I am always promised I will receive a call in 3-5 business days from an escalation person. Never have received a call after the 5 times I have been promised. I am currently on hold now...1 hour and 51 minutes on this call, now transferring. HELP!!!! Have you tried contacting Customer Care via Facebook Messenger. It’s my favorite. I feel like they manage a few conversations at a time so they might not be instant with their reply, but still quick if that makes sense. Give it a whirl, explain the efforts you’ve put into getting the matter corrected and what your en
Did you receive an email with a T-Mobile Docusign/EIP? Immediately after ordering phones that are “ship-to” you’ll get at least two emails. These emails certify that the order has been placed. Additionally, the one titled T-Mobile Docusign has a link that takes you to the financing agreement and must be signed within 48hrs. If it isn’t signed, the order will be cancelled. If you didn’t get these emails, contact Care. My favorite way to correspond with the Care department is via Facebook Messenger. They’re super thorough, proficient and capable. Not to mention kind. Best of luck!
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