Replies posted by VPass1969

13 Replies

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partywithmyphoneSpeaker
asked in Accounts & Services

Detailed Usage Still Showing Last Month's Info 10+ days into new billing cycle! When will it be fixed?

Same issue with my call and text logs for the last 5 days. I called and all they can tell me is they put in a ticket to IT. 

38
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Community Manager
1 year ago
M
M_starr1109First activity
asked in Accounts & Services

Log updates

I’m giving them a couple of weeks to fix this. If this is not fixed I’m going to another carrier. I will buy out the phone I’m currently paying and be gone. I never had this issue with Sprint and Sprint users had no choice in this merger. 

35
E
1 year ago
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partywithmyphoneSpeaker
asked in Accounts & Services

Detailed Usage Still Showing Last Month's Info 10+ days into new billing cycle! When will it be fixed?

I called customer service over the weekend and reported the issue. I called them again last night to follow up. The rep said it’s a known issue and they are working on it *sigh•. I also asked her about the “rumor” that were no longer going to have access to our daily logs under usage and she said she never heard of that. Just an FYI. 

38
H
Community Manager
1 year ago
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partywithmyphoneSpeaker
asked in Accounts & Services

Detailed Usage Still Showing Last Month's Info 10+ days into new billing cycle! When will it be fixed?

Quick question. Are either of you the primary account holder? I'm not. And I was told, or they suggested that I login from the primary account holders t-mobile app on his phone or login using his password he uses and I would be able to access the usage as normal. I am a primary account holder and it’s still not updated for me. 

38
H
Community Manager
1 year ago
P
partywithmyphoneSpeaker
asked in Accounts & Services

Detailed Usage Still Showing Last Month's Info 10+ days into new billing cycle! When will it be fixed?

Quick question. Are either of you the primary account holder? I'm not. And I was told, or they suggested that I login from the primary account holders t-mobile app on his phone or login using his password he uses and I would be able to access the usage as normal. Nope! I am a primary holder. Still same and not  updated after 1/27.Whenever I complain to them, they are going to  contact tech dept and tell them that will fix it. But they don't seem willing to fix this problem. I have even tried to contact the tech department but they never send me over 

38
H
Community Manager
1 year ago
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SCOLCLASSFirst activity
asked in Accounts & Services

USAGE DETAILS NOT UPDATED

Same here. There is another thread here discussing it. Mine hasn’t updated since 2/6 which was the end of my billing cycle. It’s very frustrating. I never had this issue when I was with Sprint. 

129
R
1 month ago
S
SCOLCLASSFirst activity
asked in Accounts & Services

USAGE DETAILS NOT UPDATED

That’s insane. Why would they take this option away? Makes no sense 

129
R
1 month ago
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partywithmyphoneSpeaker
asked in Accounts & Services

Detailed Usage Still Showing Last Month's Info 10+ days into new billing cycle! When will it be fixed?

I called back T-Mobile and insisted on speaking with a member of the technical team.  I was transfered to a rep with the techincal team who also checked her own account and saw the same issue.  She escalted it to the engineering team and also informed them she could not longer see her real time call and text logs and her billing cycle ended on 1/27 and has not be updated since.  She also said she has not heard of any plans to remove that option from us.  She said she would have been notified of this as well.  She said it will take approximately 48-72 for a call back after the engineering team looks at this.  I will keep everyone here updated.  

38
H
Community Manager
1 year ago
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partywithmyphoneSpeaker
asked in Accounts & Services

Detailed Usage Still Showing Last Month's Info 10+ days into new billing cycle! When will it be fixed?

Of course!

38
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Community Manager
1 year ago
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partywithmyphoneSpeaker
asked in Accounts & Services

Detailed Usage Still Showing Last Month's Info 10+ days into new billing cycle! When will it be fixed?

I don’t blame you. If they don’t fix this I’m going to another carrier as well. 

38
H
Community Manager
1 year ago
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partywithmyphoneSpeaker
asked in Accounts & Services

Detailed Usage Still Showing Last Month's Info 10+ days into new billing cycle! When will it be fixed?

True, but unfortunately I;m afraid it will do nothing. But doesn’t hurt to try

38
H
Community Manager
1 year ago
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partywithmyphoneSpeaker
asked in Accounts & Services

Detailed Usage Still Showing Last Month's Info 10+ days into new billing cycle! When will it be fixed?

UPDATE: I called to follow up on my ticket with the Tech Department. He said my ticket was still open as the engineering department is still trying to “fix the issue”. He said that it his is a known issue. Let’s see if they even fix it. He didn’t have an estimated time as to when it will be resolved. 

38
H
Community Manager
1 year ago
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partywithmyphoneSpeaker
asked in Accounts & Services

Detailed Usage Still Showing Last Month's Info 10+ days into new billing cycle! When will it be fixed?

Correct! It’s frustrating. It’s an easy fix for them. 

38
H
Community Manager
1 year ago
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