9.13.2023 Still happening. Don't file a claim on your device if it's showing as the floor model and u have the better model. They will only send u back that one. The entire problem is fraudulent and it's on tmobile
FACTS!!! after 3months shy of 20years with T-MAFIA. I am done. Assurant sending me the floor model s23 ultra. Over the purple 512gb I purchased through tmobile. Was the last straw for me. The worst part of my 8day ordeal is finding out they sent me the basic floor model because that's what shows up on my account, IMEI# & ALL. & I have asked t-mafia MULTIPLE times why that phone shows up and to take it off. They call it a glitch and assure me I have nothing to worry about. Then I had to file a claim & these reps said its my phones 2nd imei# which makes no sense. Because my phone is 512gb that phone is 256gb .. different colors and all. T-mafia knows my claim will go thru on that POS cheap phone. Because they are all in on the scam. The claim for my purple512gb got denied because it's "not on the insurance at the time of damage" but an unknown basic pos phone IVE NEVER SEEN, TOUCHED OR HAD IS INSURED!!?!? Absolutely NOT. We can't change our phones on the app or website. Tmo
It’s not easy to leave feedback on customer service with TMobile, so let that be a hint to how important it is to me to share my experience with Patrice D. last week. Patrice is easily the best CSR that I have ever worked with! I was very frustrated with a couple of issues I was having, especially as I had already contacted customer service twice without success, and one of those was over 30 minutes on the phone before I had to end the conversation or be late for work. When I contacted customer service again by chat last week I was seriously considering changing providers. Patrice handled each of my issues with grace and knowledge and went above and beyond to make sure I was happy. I can’t say enough about her professionalism and patience. She has made a TMobile convert out of me! @HeavenM please make sure that Patrice gets the recognition she deserves! Our conversation is a perfect example of how customer service should go. She’s amazing and TMobile is lucky to have her!! Lmao, you g
So I broke my s10 filed a claim and received an s20 plus activated it and have been using assurant wants it back and told me that I have to mail it in and be without a phone until they send me an s10 do I have to give it back Did you give it back? I wouldn't have. That's on them. And it's karma for their false advertising of "screen damage" being $29 when it's really $99 "screen damage" implies broken or cracked screen. Screw them. They are HUGE SCAMMERS. I hope you didn't give it back. They always send people back a lesser model phone. So it's literal karma they did themselves LAMO
Same issue with my iPhone 14 Pro. Have an iPhone 14 pro in Space Black 256gb and got a warranty replacement and it now shows a Purple iPhone 14 Pro 128GB. I know it doesn't matter and the phone will work the same but it’s annoying to see every time I’m logged in! This has been an known issue for years ever since they removed the option “not your device? click here” and you could manually put the correct device. They need to bring that back ASAP! And no number of IT tickets being filed will fix it! It goes ignored and they mark it as “resolved” and nada! It does matter. If you have to file insurance claim they will deny the true Phone you have been paying for and replace it with the basic floor model. While expecting you to keep paying off the true phones price. It's a scam. & it definitely matters🙄🤨😐
It was the same way when I bought from Google a Pixel 5a5G. It showed as a Pixel 4a but it's not a big deal to me. It doesn't hinder the phones performance. ...it is a big deal when you need to file an insurance claim. They say your actual phone isn't covered and try to replace it with a less than phone that shows up on your account. All these comments have people saying the basic floor model is showing up on their account. That's BS.
If the phone wasn't bought from Tmobile the description of the phone will be off. Mine was bought through tmobile. Still does the same thing. & I've complained about it a few times. No fix. I've even had 2 different *ghost phones* with different IMEI# show up on my account.
I have the EXACT same problem The T-Mobile app show on its display that I am using a Samsung Galaxy S7 Edge 32GB phone but in actuality I am using a Motorola 5G Edge 256GB phone. I have been complaining about to T-Mobile for well over a year. Ai have sent and shown T-Mobile screenshots of there error. They always say the will correct the error with 48 hours but it hasn't been done. So f*-cking frustrating because I have to go there the same sh!t explaining their error every single time I contact them to complain. FRUSTRATING AS Füçk!!!! Yessss!! Same! Just be grateful you didn't crack your screen & need a replacement through insurance that's denying you because the *ghost phone* on the app IS THE ONLY PHONE THATS COVERED. 🙄🙄 idk... I sense a class action for their negligence. I have been without a phone for 8days because my purple s23 ultra 512gb isn't covered & the tmobile reps kept telling me the black s23 256gb ultra " is a glitch " and insurance will send me my CORRECT
Thanks for input. I bought unlocked through Google store. I had Sprint, but when I went to activate my phone, I was told I would need to migrate to T-Mobile because the phone won't work on Sprint network (odd, since Sprint sells the phone?) Not a great experience, after 20 years+ with Sprint, I lost premium plan (would have been $15 more per month for TMO equivalent), have a lesser plan now that I still pay $7/month more for, lost my Hulu access. I guess they were right, less competition is going to cost the customers in the end. I call them T-mafia now. I've been with t-mafia for 20years in January. They have changed for the worst. I used to love this company. I considered them as the gold standard for customer service, even though their coverage is shakey at best. I'm sorry you aren't a premium member anymore.. they should have taken your contract on as such. I don't know if tmafia has levels like that. If they do I guess I'd be one myself? But they do nothing special for my loy
Have been dealing with this for a month, same issues still exist. my google pixel 7 snow 256gb shows under account as a obsidian 128gb, then if i click check device unlock, it then says i have a iphone 7 with my correct imei that is locked, when the phone was bought unlocked and their unlock dept even verified it is not locked by anyone. my 2nd line is a galaxy s20 fe navy blue, but the account section on the app calls it a s20 cosmic grey 128gb. at least when i check unlock on it it shows unlocked correctly. it was bought the same way as my pixel. all i constantly get told is a ticket was opened to give it a week, but nothing ever changes. i am almost to the point of looking for a new carrier if this is how their customer support is going to be. Take screenshots and screen recordings of everything. I mean EVERYTHING, even if it seems to be going smooth. Still document it.I sense a class action against assurant & tmobile.
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