Yes I have the same question
Oh ok
They can cancel but it won’t be prorated They said if it gets removed on the 27th it will be prorated
My use cycle ends on the 14th but I don’t pay my bill until the 9th as an example. Yours should similar to this. Right there’s 21 days left in my billing cycle but I called T-Mobile and they said they cant cancel the lines until the 27th of October but I wanted to know if they can remove them before that date or does it have on that date ?
Ok
When does your use cycle start? And when your bill is due? Due on the 20 and I guess it ends on the 27th I’m not sure exactly when it starts or ends
Nope
You are in the use cycle. It’ll drop after that and you’d get the bill for that use cycle. That already has been paid for
I want to remove my lines b4 the end of my billing cycle but on the phone they said they can’t it has be removed on a certain date
T-Mobile does not allow you to cancel a line online. So I called up and the rep - who I believe was in the Philippines and a little hard to understand - tells me that canceling in the middle of my billing cycle will incur a charge and I needed to wait and cancel on the first day of my next cycle in order to avoid that charge. She also offers to suspend that line (which you can do online and it costs $10 a month). I decline that and hang up thinking I would call back on the first day of my next billing cycle. But after I hung up I felt that didn’t make any sense. So I called back and again got a rep who appeared to be in the Philippines and a little difficult to understand. She also did what the first rep had done - tried to talk me into converting the tablet line that I was canceling into a voice line. She told me that if I canceled I would be ineligible for specials. But she ultimately was willing to cancel and did not mention the charge that the other rep had said would be incurred
I have 2 lines on my current plan and I was wondering if there's a way I can do this myself and if not then what do I need to do to get this taken care of and if it'll cost me anything to have it removed from the account. Contact support on the app
How do I remove a line from my plan? Go on the app and chat with a representative
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