If you have any disputes about your trade-ins do not call 611 customer service. They will not help you. Private message the T-mobile official page on Facebook or Twitter. That goes to a another group responsible for interfacing with customer via social media called T-Force that has executive level responsibility that is way above customer service. I spent 2 hours with T-mobile’s 611 customer service speaking to several managers who told me that my phone arrived damaged (which is BS because I packaged it in the original iPhone box, bubble wrapped it around that box and placed it in another box). The Customer Service people said there was nothing they could do except give me a one time $200 credit on my bill for my trouble. When I asked for proof of the damaged phone, they said they had no pictures and no way of contacting anyone at the Assurance warehouse to verify it. They said $200 was all they could offer me. No shipping my phone back and no fixing the situation or verifying i
I just had the same thing happen to me. I went into a T-mobile store because the T-mobile website says to return the phone to the store. But the person in the store said all they could do is print my shipping label and give me a box, but they would not be able to take the phone since I purchased online. I told them what the website says but they said it was wrong.So I sent my phone in by myself, and when I did, I sent it back in the original iphone box and packaged very securely. I just got notification that when T-mobile received my phone, the warehouse claims it was damaged. There is NO WAY. It was in good condition, working, no screen issues...etc AND it was packaged in original iphone box that had bubble wrap around it inside another box!!! The warehouse didn’t make any note that the packaging was damaged, so they just claim the phone was damaged and you can not question it… To top it off, when I called T-mobile support, they claimed that is why we need to return it to the s
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