First time happing to us but same issue. For the past couple of years we have bought and traded in our phone online. No problem. This time we received the new phone. I boxed up the trade in and correctly packaged and labeled it like I always have. I tracked the box until it showed delivered to Dallas TX. 2 months later the trade in phone was never checked in at the warehouse. After 5 phone calls to T-Mobile I was finally told I would have to file a claim with the USPS to recover my money from the trade in phone. Meanwhile the charges for the traded in phone continue to appear on my bill. I will never mail in a phone again. I used their label, where there is a USPS tracking. The USPS tracking showed that it was delivered.I contacted T-Mobile and they started a case for investigation. Within 10 days, the issue was solved, and they sent the credits to me
T-Mobile sued after employee stole nude images from customer phone during trade-in, https://www.cnbc.com/2023/11/17/t-mobile-sued-after-employee-stole-nude-images-from-phone.html Why not sue them again, if you have experiences in these trade-in lost or scams?
SOLVED - Reached out to T-Force on twitter and they helped me resolve this issue. These guys are amazing, with great problem solving skills. MY LEARNINGS: Always trade in a device at T-mobile store if possible, else use your own shipping level and have all the proof well documented with you for the device. How did you solve that? I have a similar issue here.Did they finally find your phone at Assurant?
credit card was charged today. Shipping out soon?
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