Thank you again for your time, HeavenM. The makes and models of the phones are (i) a T-Mobile Nokia 6030 purchased in 2007 and (ii) T-Mobile 665 (manufactured by Alcatel) purchased in 2012.Is this information enough to determine which phones currently sold would be compatible with the SIM cards that these phones use?We appreciate your help in working through these questions.
Thank you for your reply, HeavenM. I responded with a detailed message last night. When I clicked send, a message appeared that it was sent to the “moderator” for review. Are you the moderator? Did you receive my reply? Thank you again for yoru time.
Unfortunately, that is the condensed version, HeavenM. It has taken a significant amount of time across multiple visits to multiple stores and several calls to the T-Mobile 800 customer service number. After four months, we are no further along than we were when we initially received the text at the start of October.I have still not been able to get a screenshot of the phone, but here is the wording from the text message:T-Mobile: Heads up! As we continue the work to advance our network, we will be retiring our 2G network on April 2, 2024. To continue to be able to use your T-Mobile service, including the ability to make 911 calls depending on your location you will need to replace your device. Get info here: t-mo.co/46rvrslYour message above is the first time that we have heard that we could lose our accounts. Given the age of the phones, are there any compatible phones even available? I am not an expert with technology, but, if I understand the instruction manuals that came wi
Thank you very much, HeavenM, for taking the time to respond to my question. I appreciate the information you have been able to share. We have two T-Mobile phones (one from 2007 and one from 2012). The T-Mobile phone purchased in 2012 received the text, but not the T-Mobile phone purchased in 2007. I have not been able to figure out how to take a screenshot of the T-Mobile phone that I can upload to my computer. In summary, the text informs us of the end of the 2G network and ends with a website address. Since the phone is so old, we used our computer to navigate to the website address (https://www.t-mobile.com/support/coverage/2g-retirement). At the bottom of this webpage, it states that: ”T-Mobile has communicated with all customers who have a device that relies on 2G, and these customers received an offer for a free device upgrade to ensure they do not experience service interruptions during this transition.” We then printed this website page and took it to multiple T-Mobile
Thank you for taking the time to respond, fireguy_6364. I have doubled checked that the stores that I went to are actual TMO stores and not third-party owned. Multiple calls to the TMO 800 number also did not produce any solutions. I am unsure of how to engage with T-Mobile about this issue as we seem to be going in circles. Grateful for any other suggestions for how to move this forward to resolution. Thanks again.
Thank you for the follow-up question. I printed out the information from the T-Mobile website (https://www.t-mobile.com/support/coverage/2g-retirement) and took it to the T-Mobile stores (three different company stores). The employees in each store were unfamiliar with this T-Mobile website page. When they researched this issue on the T-Mobile employee intranet on their handheld tablets, I was informed that T-Mobile should have contacted us by mail or text message. One of our two 2G phones did receive a text message advising us that T-Mobile is ending its 2G network. However, when I showed the text message to the store associate, I was informed that it is not the “correct” text message for this offer. Apparently, there are different text messages sent to different customers. I have also tried calling the T-Mobile 1-800 customer service number a few times, but they informed me that I need to go to a T-Mobile store for assistance. Both of our 2G phones are T-Mobile branded phones
Thank you for sharing the link, I appreciate you taking the time to respond. After reviewing this link, I see that for the 3G retirement last year, you had to log into your T-Mobile account to see the offers. Is that the same process for the 2G shutdown? I was looking on the T-Mobile website and saw the information at the following link: https://www.t-mobile.com/support/coverage/2g-retirement I then went to a few different T-Mobile stores (I found the company store listings on the T-Mobile website, not the third-party stores) with the print-out of this link, but every store told me that they are unable to help us. At this point, we are unsure of what we need to do prior to the 2G shutdown.
Hi, we didn’t receive a letter, but my family has two 2G flipphones on the legacy Gold Rewards pay as you go plan. Are we eligible for this offer? If so, what do we need to do to get a letter?
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