@Jerry59 Call log, like in our call history on the phone ? Are u serious 🧐.. No, is there anywhere else we can escalate this to ? Yes, They actually said I can use the call logs apps in the phones which will work “in a pinch” in the meantime. I can’t even...
I am now out of patience, and so are a lot of others here. As a test engineer, I find the way this is dragging on so long and fact issue is still "being worked on" with no credible ETR strange. Something does not seem “right" at this point as others on forum are also saying.There must be a lot of sharp engineers(?) on this and would seem a root cause/fix/solution/workaround would be found by now. The feature WAS working, then it stopped. This is a common scenario and usually means following the chain of changes to determine what likely caused issue, and a fix applied accordingly, and/or changes backed out, I need to hear something much more concrete TODAY from the T Force team on twitter or from someone higher level here on the forum (HeavenM, etc) as to what is going on.UPDATE: Just got a DM from T force team and it’s the same old same old. No ETR, no nothing. Said to use call logs on phone for now. Very helpful.
It has been 3-4 days since HEAVENM “solved” this issue. As there has been no further updates, I am within a day at best before cancelling. As much as it’s easy to say their engineers are idiots, I don’t buy that. More likely, as a lot have been saying in various threads, (a lot) more is going on here.It’s time for HEAVENM (or whoever) to provide all of us with a substantive, useful update. Will it be 2 months from now, still not working, and that ridiculous “SOLVED” is still there?
Just delete.
Edge on desktop, chrome on Android mobile as I said. Same thing. I care most about mobile and the fact that others above have seen same tells me not unique. (Also, see reviews of app). Just a few min ago it did show usage details on mobile , and now does not again. Yesterday and for months has been ok. cleared browser cache/cookies app cache, reinstalled app, etc exactly what was seen about 3 months ago per above.Thanks for input. Update: Firefox on different PC than PC with edge exactly the same. So 2 PCs, a Mobile using browser and their app all the same behavior. At least right now.
So annoying. Now app shows details selection but same thing as web portal, you get "manage data" when usage details selected. Can t- mobile please, once and for all, get this handled. Per above, a number of us see this on and off it seems.Managed to view usage details on web portal maybe 3x today out of tons of tries where it shows "manage data" Occurs on portal on mobile or desktop browsers and app does same. (Chrome on Android, edge on desktop). Was perfect yesterday and have not upgraded anything on mobile or PC.
This same again... usage showing manage data.Note: This has zero to do with WiFi calling, etc. Going to usage on web portal shows "manage data" instead as occured 3mo ago above. Something broken. Occurs on mobile and desktop PC as did last time. App seems to be missing usage selection entirely. All fine yesterday .
depending on how long ago you made your account your screen name is probably locked in now. there was a ongoing thread to get help changing your screen name but that thread hasnt been touched in quite some time. I have seen a Mod post on this board in a few months. I used to flag the posts so the mods would see them for screen name changes. Thanks for response. .Main priority is issue with USAGE and, for me, not at all the first time have had them.Thanks -- jerry
Same here. Get page with manage data instead of usage page on both website (using mobile or desktop) and app. Worked 3 hrs ago.Have reinstalled app as well as cleared browser cache and removed TMobile cookies. Ps: wish I could figure out why my # appears when posting. Profile user title set and set to show in settings? Probably so simple I'm missing it.
Deleted
...it appears same issue with getting BILL info; just sits there with rotating animation.Again, similar to USAGE info, occurs from desktop browsers, t-mobile App, etc.
I am also having same issue for 3-4 days now. I had messaged a rep who said this is known and is being "worked on". I would like a better update at this point please with an ETA? I was told it doesn't affect all accounts, a relatively small number (whatever that means?). The issue is the same regardless of method used to attempt to access detailed usage whether desktop browser (all), mobile browser, T-mobile App.
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