Still nothing…To add to this, I have been in chat with them for 5 days now with a different but related billing issue. Each time it took over 2 hours, and each time I got different responses from the reps, some totally and completely contradicting what I was told by another rep the previous day or days prior. I’ve even had supervisors ASSURE me of things that later turned out to be totally wrong according to the credit card postings from the credit card companies.I feel awful because I had been very happy with T-Mobile until now. But it seems that no matter how many times I ask for their help, and it’s been close to 8 or 9 times in the past year, I have never once had anything resolved….ever! I’ve had to either live with the issue or find a way on my own to try and resolve it.
So far, no luck. Customer service seems to have no clue.
I’d love to know this too. I’ve searched for answers on this and tried the suggestions but I always get an error message.Here is how it’s suggested:1 - Go into the TMobile mobile app and click on bill.2 - Click “more payment options”3 - Click on AutoPay On4 - Click on “Payment method”5 - Check the “Apple Pay” box6 - Click “Select payment method7 - Click “Agree and Submit”Here is where it gets confusing. You are confronted with an option which looks like you are being asked to make a payment. If you’re already on auto pay I am not sure why it would ask you to do this but it does. I tried it anyway thinking oh well, this will just mean that I paid my bill in advance and I’ll have a credit but when I go ahead and submit this, I get an error message, no payment is made, and the payment method then reverts back to my old credit card instead of staying with Apple Pay as my default auto pay method. What I DO see is that there are 1 penny pending charges to my Apple Card (which I assume will j
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