Can someone explain to me how my T-Mobile online account password keeps getting changed without my permission? My password has been changed without my authorization over 2 dozen times at least! I’ve changed my email password, my pin, my T-Mobile password, I’ve called customer service numerous times, and each time they guarantee this will never happen again. I’ve put so many safeguards in place to protect my account that it takes numerous steps for me to change my password. How is it they can do so with very little information?! This is so beyond frustrating there has to be a solution. I even disabled my online T-Mobile account, and they were able to go and re-enable it. They even hacked my number, and sent out numerous scam text messages from my number. How does T-Mobile have this issue, but not Verizon?
I purchased my iPhone 14 pro max the day it came out. It worked great at first. In mid November I noticed I could receive sms texts from androids from another provider, but they would never receive my responses. There was no error on my phone indicating the message wasn’t delivered. I have gone into the T-Mobile store, contacted T-Mobile customer service at least a dozen times, and have gone into the Apple Store. The Apple Store ran diagnostics on my phone, and indicated the software and hardware are good. They informed me it was a network issue. I called T-Mobile informing them of what Apple said. I made sure my sms toggle was on, deactivated my esim, gotten a new esim, reset the network settings, done factory resets, literally everything you can do. The last time I called T-Mobile they finally submitted a trouble ticket for me. I haven’t heard from them since, that was about 3 weeks ago. I’ve called for an update, and provide the ticket number and customer service has me do all the c
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