Question

Netflix downgrade

  • 4 January 2024
  • 58 replies
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58 replies

Userlevel 1

I called in for the third time about this change and asked for a Supervisor to discuss it.  I finally got through to a Supervisor, who looked up my account and she said that as I am on the Magenta Max 55+ with 3 lines, my Netflix service is grandfathered in and will not be changed to the one with ads.  I asked her to confirm and she put me on hold, came back a couple minutes later and confirmed no change to my Netflix.  As this is different from what I was told the last 2 times I called, I supposed I will see what happens over the next day or two when the change is taking place.  

I contacted CS last week spoke with T-specialist. Like you , rep insured me no change would take place to my Basic plan. He also attached personal Guarantee note to my account.

I'm hopeful he is right,  if not I'm sure credit will be issued thanks to attached note.

So far , I haven't received Netflix change text message.

No change has occurred In Netflix App/Account/Plan Details. It shows - Basic HD.

 

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The downgrade sucks. We opted to pay extra for premium no ads service, which includes streaming to extra screens/devices that we don’t need, just to be ad free. It’s still cheaper than paying for ad free direct from Netflix. 

T-Mobile upgraded my Netflix plans, but upgrade in a sense that they just decided to change my Netflix plan from standard to premium before 1/25/24 and then charged me for that change without my consent. Spent 3 hours dealing with the and the reason they gave was they want to provide me a better experience, so they upgrade me and charge me without my consent. They played it as it’s only $9 dollar more for the premium as compared to $4.5 of the standard plan that I am already paying for. I was very confused to find out behind all those nonsense answer that the $9 premium will automatically go to $16 after 1/25/24. So they upgraded me to a plan that I don’t need, and best they can let the change of plan kick in on 1/25/24 so that I can see another increase on the price tag. Plus, they never text me on the Netflix on ads to do the basic informing as they claimed to do so and I had to show them that it didn’t show up in my text on the date they claim to do so (and they had all my text info on their end)

We wanted to let you know that the Netflix plan included with your T-Mobile package has been changed to the Standard with ads plan. Netflix is still included with your T-Mobile package and there are no changes to your T-Mobile bill.
Your new Standard with ads plan includes:
Great video quality: Continue streaming in Full HD (1080p)
Multiple devices: Continue watching and downloading on 2 household devices at the same time
Just a few short ads

Ever since John Legere left T-Mobile has really went down hill, ALot

Userlevel 1
We wanted to let you know that the Netflix plan included with your T-Mobile package has been changed to the Standard with ads plan. Netflix is still included with your T-Mobile package and there are no changes to your T-Mobile bill.
Your new Standard with ads plan includes:
Great video quality: Continue streaming in Full HD (1080p)
Multiple devices: Continue watching and downloading on 2 household devices at the same time
Just a few short ads

So you went from Standard to Standard with ads?

If so , that was to be expected.

Did you get Hulu invite?

Looks to be so, I just got that email 5 min ago. Had Netflix free since they started it

Problem is according to this it should still be free because I’m a go5G plus member

 

Userlevel 1

Looks to be so, I just got that email 5 min ago. Had Netflix free since they started it

This is were it gets confusing for all.

Netflix free started before Standard ad free plan was offered.

Originally , they gave free Basic - 420p to 720p , looks great on my 65" Sammy.

 It was limited to 1 stream but like many on that plan,  we could stream up to three devices @ once.

A couple weeks ago , that ended. Now we can only stream on one device @ a time. Basic plan should remain In tact so says upper tier CS my account has been noted.

Also , Those on Basic plan don't get free Hulu.

I'm ok with that.

 

ADDING: Just came across this - https://www.cnet.com/tech/services-and-software/netflix-subscription-update-what-the-phasing-out-basic-ad-free-plan-means/

 

By look of it,  Basic ad free customers are safe in USA for now which would explain why TM isn't making change to that plan.

 

Userlevel 3

I called in for the third time about this change and asked for a Supervisor to discuss it.  I finally got through to a Supervisor, who looked up my account and she said that as I am on the Magenta Max 55+ with 3 lines, my Netflix service is grandfathered in and will not be changed to the one with ads.  I asked her to confirm and she put me on hold, came back a couple minutes later and confirmed no change to my Netflix.  As this is different from what I was told the last 2 times I called, I supposed I will see what happens over the next day or two when the change is taking place.  

 

Okay I was lied to by the Supervisor last week.  My Netflix was just changed to the ones with ads.  I am on the phone with support again now to cancel Netflix.  Next is to sign up with another carrier.  

T Mobile is only worried about their bottom line and doesn’t care about customer satisfaction. I’ll be canceling my Netflix account and shopping around for other phone carriers. I can’t even watch Netflix on my TV using my Chromecast anymore with the downgraded plan. The free Netflix without ads was the only perk keeping me with T Mobile.

Don’t forget it isn’t just ads that change, with the ad feature not all show and episodes are available to watch anymore. 

As someone mentioned, the original bill credit was $15.49. The new bill credit is $6.99 for Netflix without ads. For $8.50 more ($15.49), we can opt for Netflix without ads. T-mobile is claiming that there is a “change to Netflix’s plans” that is out of their control. What they are doing in reality is reducing the amount they are crediting us for the Netflix benefit. When I signed up of my plan, I was promised that there would never be an increase to it. Also, when I signed up, I considered the Netflix benefit as a weight in favor of T-mobile. How is $8.50 more for the same benefits/service NOT an increase in the price of what I am getting?

Userlevel 1

Just tried going into Netflix and got the saying plan changed to just a few ads nothing more. Well nothing ever said I would be losing programs. I just went to Netflix website and under the standard with ads it says due to licensing some shows may not be available.  T-Mobile just put the screws to everyone on this deal.  Should have allowed those who dont want Hulu to keep the ad free Netflix.  I’d rather have that than hulu. 

NETFLIX UPDATE: I hope my hour this morning helps shed light to some of the confusion. I was ticked off about my Netflix plan change, the ads, but more about me now being blocked from content. I started a T-Mobile chat with customer service that led me needing to talk on the phone. My rep was kind but ignorant, that led me to a manager. ONE HOUR later I get clarification I hope helps you all. Netflix indeed made changes creating these 3 levels of plans. If you go on their website the top plan is $16/mo. Now that’s what most of us already had for YEARS (no ads, no blocked content)

T-Mobile obviously has side agreements with Netflix when T-Mobile offered to give us Netflix “for free”. We all know nothings free but rather it was build into our Magenta Max T-Mobile plan. T-Mobile was paying Netflix $6.99/mo for the standard (no ads no blocked content plan) Now Netflix has raised the agreed upon price with T-Mobile for that SAME STANDARD PLAN to $8.50/mo.

Most people are under the impression to get back their standard Netflix plan they must pay $8.50 ON TOP of the $6.99 they were already paying. And that’s exactly how the customer service rep explained it to me as well! THAT IS INCORRECT! 
T-Mobile used to pay $6.99/mo on our behalf. Now it’s costing T-Mobile $8.50 so they just kept everybody at the $6.99 but yes that’s now the lowest Netflix plan (ads & blocked content and 1 line) which pissed everyone off.

The manager put my Netflix account back to my old standard plan (2 lines, no ads, no blocked content) and explained my T-Mobile bill will only go up $1.51/mo. I still understand the change pissing people off, but I’m sure $1.51 more is something many are willing to be fine with than $8.50/mo more. I told him they need to send out customer emails explaining this better, not just we changed your plan and now it sucks. And they need to train customer service reps to explain this CORRECTLY so as not to waste hours on this crap. He agreed and planned to escalate that feedback. Now, should T-Mobile have just eaten the $1.51/mo… yes. Because many will just be pissed and leave T-Mobile due to lack of explanation and understanding. I didn’t enjoy arguing for an hour with an ignorant customer service rep on my Saturday morning but to me… it was the point. All that being said yes my bill will now be $1.51/mo more for my old Netflix plan back. However he gave me a one time $30 bill credit. Technically that’s like T-Mobile is covering the increase for the next 20 months. In the end it’s all petty to many but I hope this clears up what’s REALLY changing. Bc going back to your old Netflix plan should NOT increase your bill by $8.50/mo but rather just $1.51.

If you go on Netflix’s website clearly that standard plan is $16/mo, but that is NOT the agreed upon price for T-Mobile customers. It’s $8.50/mo.

so call T-Mobile to put you back on the standard plan, maybe ask for a $30 credit, and know after the credits gone your bill is really only $1.51/mo more.

Happy Saturday Netflixing the old ad-free way :-)))

Netflix with ADs is a downgrade - I don’t care how many screens you give but shows me ads and it’s time to look else where!

It's a big downgrade. I tried to watch Netflix last night for the first time since the downgrade and the ads plan wouldn't even work on my older Roku I did have a fire stick which it works on. If Netflix wasn't free I wouldn't have it it's not worth $15.50 a month imo.

Userlevel 7
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As someone mentioned, the original bill credit was $15.49. The new bill credit is $6.99 for Netflix without ads. For $8.50 more ($15.49), we can opt for Netflix without ads. T-mobile is claiming that there is a “change to Netflix’s plans” that is out of their control. What they are doing in reality is reducing the amount they are crediting us for the Netflix benefit. When I signed up of my plan, I was promised that there would never be an increase to it. Also, when I signed up, I considered the Netflix benefit as a weight in favor of T-mobile. How is $8.50 more for the same benefits/service NOT an increase in the price of what I am getting?

Your phone plan is the same price. Add ons don't have the price increase promise so they can be changed.

I never received anything that T-Mobile was downgrading our Netflix to an ads plan. T-Mobile is going to crap since we've been with them about a year ago. We switched from Verizon to T-Mobile thinking we were getting a better carrier but little by little T-Mobile is deteriorating. I tried using Netflix last night for the first time since the downgrade and it doesn't work on older Roku it says you need to change your plan, but it did work on newer Amazon fire stick. The ads free plan is the same price it was before so this change to ads plan was for 1 reason TO SAVE T-MOBILE MONEY!

Userlevel 7
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Tmobile is a business and now that they have more users they can now cut back on the free stuff and offer Hulu with ads.

Userlevel 1

Netflix with ADs is a downgrade - I don’t care how many screens you give but shows me ads and it’s time to look else where!

Yes certainly a downgrade. I was told nothing is changing just a few ads. Ok I get it with the price but what angered me was when I tried watching seasons I was in the middle of it now shows locked and even some new movies are locked. Says I must upgrade to the ad free plan to continue watching it.  They pulled the curtains on that deal.  Tmobile says it was netflix doing not theirs well that is part true but the plan was 12.99 without ads before and went up 3.00 so tmobile downgrades to save the 3.00 when in reality its saving them a bunch more. Tmobile brought netflix a ton of subscribers and has leverage and they chose not to use it.  Adding in Hulu to make up for it is hog wash, i canceled my hulu when I was down to just 1 show left on it that was worth while because I cant watch abc i canceled it. 

Userlevel 1

I never received anything that T-Mobile was downgrading our Netflix to an ads plan. T-Mobile is going to crap since we've been with them about a year ago. We switched from Verizon to T-Mobile thinking we were getting a better carrier but little by little T-Mobile is deteriorating. I tried using Netflix last night for the first time since the downgrade and it doesn't work on older Roku it says you need to change your plan, but it did work on newer Amazon fire stick. The ads free plan is the same price it was before so this change to ads plan was for 1 reason TO SAVE T-MOBILE MONEY!

They put it out via emails and texts. I got several notifications of the change. 

Userlevel 1

NETFLIX UPDATE: I hope my hour this morning helps shed light to some of the confusion. I was ticked off about my Netflix plan change, the ads, but more about me now being blocked from content. I started a T-Mobile chat with customer service that led me needing to talk on the phone. My rep was kind but ignorant, that led me to a manager. ONE HOUR later I get clarification I hope helps you all. Netflix indeed made changes creating these 3 levels of plans. If you go on their website the top plan is $16/mo. Now that’s what most of us already had for YEARS (no ads, no blocked content)

T-Mobile obviously has side agreements with Netflix when T-Mobile offered to give us Netflix “for free”. We all know nothings free but rather it was build into our Magenta Max T-Mobile plan. T-Mobile was paying Netflix $6.99/mo for the standard (no ads no blocked content plan) Now Netflix has raised the agreed upon price with T-Mobile for that SAME STANDARD PLAN to $8.50/mo.

Most people are under the impression to get back their standard Netflix plan they must pay $8.50 ON TOP of the $6.99 they were already paying. And that’s exactly how the customer service rep explained it to me as well! THAT IS INCORRECT! 
T-Mobile used to pay $6.99/mo on our behalf. Now it’s costing T-Mobile $8.50 so they just kept everybody at the $6.99 but yes that’s now the lowest Netflix plan (ads & blocked content and 1 line) which pissed everyone off.

The manager put my Netflix account back to my old standard plan (2 lines, no ads, no blocked content) and explained my T-Mobile bill will only go up $1.51/mo. I still understand the change pissing people off, but I’m sure $1.51 more is something many are willing to be fine with than $8.50/mo more. I told him they need to send out customer emails explaining this better, not just we changed your plan and now it sucks. And they need to train customer service reps to explain this CORRECTLY so as not to waste hours on this crap. He agreed and planned to escalate that feedback. Now, should T-Mobile have just eaten the $1.51/mo… yes. Because many will just be pissed and leave T-Mobile due to lack of explanation and understanding. I didn’t enjoy arguing for an hour with an ignorant customer service rep on my Saturday morning but to me… it was the point. All that being said yes my bill will now be $1.51/mo more for my old Netflix plan back. However he gave me a one time $30 bill credit. Technically that’s like T-Mobile is covering the increase for the next 20 months. In the end it’s all petty to many but I hope this clears up what’s REALLY changing. Bc going back to your old Netflix plan should NOT increase your bill by $8.50/mo but rather just $1.51.

If you go on Netflix’s website clearly that standard plan is $16/mo, but that is NOT the agreed upon price for T-Mobile customers. It’s $8.50/mo.

so call T-Mobile to put you back on the standard plan, maybe ask for a $30 credit, and know after the credits gone your bill is really only $1.51/mo more.

Happy Saturday Netflixing the old ad-free way :-)))

Your math is wrong.  Its 8.50 to upgrade from the basic 6.99 plan on tmobile so tmobile is paying for the 6.99 as netflix costs 15.49 for the ad free plan. there isnt any savings.  They built the 6.99 in your plan price. actually they built in the 12.99 into your cell price which is why now they are giving you hulu with ads for free for your other 6.00 with their savings to downgrade you. 

Userlevel 3

I called back to get the porting pin number so I can easily change carriers and the agent said she would do everything she can to keep me as a customer, I explained about the Netflix downgrade and felt it is a reduction in benefit and she put me on hold.  When she returned, she offered to upgrade me back to the Netflix without ads and will issue a $8.50 credit each month, for 6 months.  I accepted and will revisit this again in 6 months.  I quickly got my Netflix back without ads and the credit appeared on my account dashboard.  I think it may depend on which agent you get as to how much help they are willing to do for you.

Userlevel 1

I called back to get the porting pin number so I can easily change carriers and the agent said she would do everything she can to keep me as a customer, I explained about the Netflix downgrade and felt it is a reduction in benefit and she put me on hold.  When she returned, she offered to upgrade me back to the Netflix without ads and will issue a $8.50 credit each month, for 6 months.  I accepted and will revisit this again in 6 months.  I quickly got my Netflix back without ads and the credit appeared on my account dashboard.  I think it may depend on which agent you get as to how much help they are willing to do for you.

I tried after about 30 minutes on the phone the best he could do was 2 months.  I explained the whole situation that this was a major downgrade. I signed up for the Magenta Max plan which I could have selected a lower plan to have netflix standard with ads but went with the max plan since it was standard no ads.  Netflix was 12.99 for without ads and 9.99 with ads.  Now netflix reduced the price of without ads to 6.99 and raised with ads to 15.49 and tmobile is pocketing the difference by reducing everyone. I pushed that to keep what I had when I signed up is now a price increase when was told no changes to your price ever.  He understood and is taking it higher up and did talk with his supervisor but wouldnt budge on trying to get a 6 month 8.50 credit.  I hope more tmobile customers raise a storm against them for this mess. He didnt realize some programs are now locked said he would look as well I listed some shows to him that are now blocked and says need to upgrade your plan to watch. 

Userlevel 1

Tmobile is a business and now that they have more users they can now cut back on the free stuff and offer Hulu with ads.

I just read the full details on Hulu its only good for 12 months then you may have to pay 7.99 per month. 

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