Hi,
I used prepaid account about 7 months and switched to postpaid one week ago. I spoke with 5-7 different t-mobile representative/technicians (spend about 3 hours total) and no one can't help or say when I can use my account. I see "Uh-oh, it looks like we have our wires crossed. Please try again later." error message when I am trying to login in. I can't use my Netflix as well without access to my profile.
Best answer by tmo_mike_c
View originalThis seemed to have worked for me...
I tried logging in normally (many multiple times) by going to t-mobile.com and got the ‘uh oh’ message.
Found this discussion to look for answers. Found no answers, so tried to add to the discussion by clicking in the reply text box.
That opened up a new page where I was asked my security questions.
Once answered I was able to get into my account.
Hope that helps somebody.
LOL this actually works.
This seemed to have worked for me...
I tried logging in normally (many multiple times) by going to t-mobile.com and got the ‘uh oh’ message.
Found this discussion to look for answers. Found no answers, so tried to add to the discussion by clicking in the reply text box.
That opened up a new page where I was asked my security questions.
Once answered I was able to get into my account.
Hope that helps somebody.
try to open the email you received from T-mobile and click the link in the email. This will lead to T-mobile site where you should be able to log in.
Me too. Really frustrating.
Same problem here. It’s frustrating..
I have the same problem and it has been 5 days. Still not working. When will it be resolved?
i have to login to pay my phone bill . . . Have tried different browsers and devices and still get
“Uh-oh, it looks like we have our wires crossed. Please try again later.”
This is the equivalent of McDonalds telling you they don't have burgers because the delivery guy called in sick. You just don't expect these type of things from a multi-million dollar companies……
I have the same issue :(
I’m having the same issue - “ Uh-oh, it looks like we have our wires crossed. Please try again later. “
Hey. I always get this message when I try to log in. any help? “Uh-oh, it looks like we have our wires crossed. Please try again later.”
Can’t use my phone because I can’t log into my account to pay my bill. 4 days now. Can’t get support because I can’t log on. Can't call support because my phone doesn’t work, because I can’t log on to pay my bill.
Can anyone please fix this issue?
please fix this issue
I am having the same issue. It's an obvious glitch in the system that T-Mobile refuses to fix. Time for me to switch to another carrier.
I’ve been getting this error for years, keeps happening. I haven’t been able to login for months this time. I had to come here to login for it to work. WTF?
Unfortunately we would have to wait on the ticket results. 😥
As much as we'd love to help, stuff like this is a backend engineering issue which is what the ticket should address!
-Lauren
I don't see good new here. I saw that this issue is already happened with another users more than half year ago. That is mean that you can't help me login to my account?
Hey
I just took a look at those tickets and it looks like a few other users are having this issue as well. The good news is that our folks are working on a resolution but I unfortunately do not have an ETR at this time.
You can check Ticket# 23229563 or Ticket# 23249497, then you can see conversation with Jeff(2048126) or Shem(187602).
You can check Ticket# 23229563 or Ticket# 23249497, then you can see conversation with Jeff(2048126) or Shem(187602).
Just checking in on the ticket question above. 😊
-Lauren
+15
Chris is right about that ticket. When did you have it created?
We actually do not have access to user accounts here on a public forum 😥 How long ago was your ticket created? Sometimes it can take a billing cycle for my.t-mobile.com accounts to be re-synced fully.
I spoke with 7-9 different people from t-mobile and spend more then 3 hours over the phone, they created a lot ticket but nobody can't help me with this issue. Advice was just wait. So, if you can help with that that will be good.
Thank you so much for clarifying! I think your account needs to be synced up with your account type since there was a pretty major change going from prepaid to postpaid. If you have not already, please give our folks over the phone a call so we can pull up your account securely and get this taken care of for you.
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