T-Mobile.com and T-Mobile App

Enjoying the ability to manage the account online or have questions on how to do something?

  • 71 Discussions
  • 71 Replies

71 Discussions

J
Justice2023Learner
posted in T-Mobile.com and T-Mobile App

Tmobile agents tricked me into buying lines and instead of phones sent me sim cards

My email address is . Email me and I will send screen shots of proof

8
M
1 month ago
T
TurtlemomRookie
asked in T-Mobile.com and T-Mobile App

call usage not showing up on one of my lines

I have 3 lines. 2 of the lines shows all call and text usage from yesterday. The other one isn’t showing anything. On my specific line it shows where I talked throughout the day to the other line that is not showing any phone usage. I am the primary owner of this account. Any ideas on how to get this line to show it’s updated usage?

7
T
4 months ago
R
raysurxFirst activity
asked in T-Mobile.com and T-Mobile App

Where is your dang CHAT SUPPORT! CHAT SUPPORT!!!

Where is your CHAT SUPPORT!!  Stop making us call you!!  Sometimes the phone conversations are not very clear, lots of noise in the background and heavy accents.   CHAT SUPPORT PLEASE!!!!

5
V
5 months ago
C
CarbohydrateFirst activity
posted in T-Mobile.com and T-Mobile App

Access to T-Mobile.com Denied

I cannot access the main domain of T-Mobile (http://t-mobile.com), The message says, Access Denied - you have no permission to view this site. What is going on?

4
Y
5 months ago
V
ViciousCircleFirst activity
asked in T-Mobile.com and T-Mobile App

Assurant Tmobile Vicious Cycle

So I had a lost/stolen phone, i put in claim with assurant. October, 2023 i now have an $840 charge on my bill because they are saying I didn’t return the phone.  I call Tmobile, it was lost/stolen, I can’t return something I do not have.  They say call Assurant.  I call Assurant they say call Tmobile only they can remove the charges and it would take 1 to 2 billing cyles AGAIN November 2023, .I call Tmobile about Assurants erroneous charge to my account, they didn’t receive anything from Assurant and I was to call them.  Assurant says the template was sent to Tmobile, I call Tmobile back, they didn’t receive anything.  But they will look into and call me back.  NO RETURN CALL. December, 2023  Again, I call Tmobile, not to worry they will get in touch with Assurant and get everytingn taken care, in the meantime I can set up a payment arrangement.  So, I did.   it would take 1 to 2 billing cyles January, 2024  I call again, to both same cycle Tmobile call Assurant, Assurant call Tmobile

4
V
6 months ago
W
wendlandFirst activity
asked in T-Mobile.com and T-Mobile App

Autopay

Trying to set up autopay and the page on the website is blank. I was told my 2 phones were free by switching over 2 lines from verizon. My bill was to be $55 plus tax. They took out $101 based on $65 plan and $26 phone fee plus tax. I believe they are working on my phone situation but I am trying to add autopay to lower my bill to $55 but can’t get it resolved. 

4
H
Community Manager
5 months ago
J
Justjody72First activity
posted in T-Mobile.com and T-Mobile App

gushing over great customer service

Who do I contact to give most excellent praise to a tmobile staff who did a great job? Can't find an email for Deeanne, Cheif people person. Don't wanna call. Would rather text or email. I rated the experience but.. just a number really doesn't cover it. She deserves a nod.Can anyone help?TIAJody 

3
H
Community Manager
2 months ago
D
derekdeRookie
asked in T-Mobile.com and T-Mobile App

TMobile TLife sucks

Okay, TMobile is a large tech company specializing in wireless coms, right?  Yes, this is true. So how is it that this TLife app that the company is jamming in my face unable to allow for the download of documents? If I click the download link, it changes color like it will do something and yet does nothing, nothing at all. So when I, a customer, am faced with a situation where I need the f#%king documents to show that TMobile is not living up to an agreement they made with me, I'm out of luck. Yet, without fail, your f#%king payment portal always works. The sales apparatus, always works. But when it's a thing that benefits customers TMobile could not care less. Can't you fix the app so that it does what you claim it will do? Or is it merely the claiming of a function good enough, no need to provide one. Is that enough to keep the government out of your hair, TMobile? Can someone provide a working app, please?

3
L
4 days ago
C
Crazy Flamingo LadyFirst activity
asked in T-Mobile.com and T-Mobile App

T-mobile bundle or Sparklight?

I am paying $310 monthly for Sparklight phone, internet, and tv.  They took my easy to understand DVR box and now use an Amazon fire stick. My essential tremors preclude my hands from holding and using the tiny 5” x 1.5” remote used to cruise the amazon prime channels.  I do not watch movies or sports or play games.  I JUST WANT CABLE TV HDMI1 or HDMI 2 TELEVISION shows from CBS to PBS to HISTORY, food, bravo, espn, msnbc, to AMC, TCM, and the WEATHER channel. I have amazon prime but aside from free shipping, I DON’T CARE about all that entertainment garbage.  Is T-mobile “cable” service more BABY BOOMER friendly that Sparky? My tremors mostly severely affect my hands and any muscles used to hold utensils, pens, finger agility, etc. 

2
gramps28
Pillar
1 month ago
R
rebop24Helper Level 1
asked in T-Mobile.com and T-Mobile App

NEVER a notification from Scam Shield

Nop matter that I set ALL notifications in the Scam Shield app AND all notifications FOR the Scam Shield in Settings/Notifications/Scam Shield in my iPhone. I NEVER get any notification and the only way I can tell anything has been blocked is to view activity in the app.Am I doing something worng?Is this a known issue?Seems a good bit of functionality is lacking if this is how it is. Its one of the few things AT&T seems to have done better.Thoughts?~Bob

2
gramps28
Pillar
17 days ago
T
todd3454Rookie
asked in T-Mobile.com and T-Mobile App

Usage History Limited Now?

The app used to have a pull down and you could go back months to view usage on different cycles. The pull-down menu disappeared and now you only can go back 3 months? I thought the website might have more but it doesn’t. We can’t see the usage more than three months back?

2
T
4 months ago
J
JustmyopinionFirst activity
posted in T-Mobile.com and T-Mobile App

New T-Mobile app

I do not hang around these types of programs for privacy reasons. I just want to state my dislike of an app that requires accurate location information like T-Life. The information is private and personally, I will not allow it.See ya later!Thx

2
gramps28
Pillar
1 month ago
M
M00nFirst activity
asked in T-Mobile.com and T-Mobile App

whitelisted

I’m on the Go55 plan . On my phone it has Whitelisted with regular usage . What’s this and why is it now on my phone? 

2
T
4 months ago
D
David335First activity
asked in T-Mobile.com and T-Mobile App

playing ads when calling customer care is annoying

Does anyone else hate calling customer care and every few seconds hear an ad about T Mobile app.  I have complained before but nothing. Why we need to hear ad saying to download T Mobile app and it plays every few seconds so if on hold for 45 minutes then can hear 100 times.

2
M
1 month ago
E
EastsiderFirst activity
asked in T-Mobile.com and T-Mobile App

how do children unlock your phone is case of death

I am doing some life planning and with many financial accounts requiring double authentication, even if your trustee has your passwords, it will also require them to be able to unlock your phone to retrieve the double authentication code that many financial accounts require.  Does T-Mobile have a way to add a trustee so in case of death that would allow the trustee access to your phone for this purpose?   

2
gramps28
Pillar
5 months ago
D
DontDudeMeDudeFirst activity
asked in T-Mobile.com and T-Mobile App

Why does my cart keep downgrading my iPhone 14 Plus with 256gb to an iPhone 14 Plus with 128gb instead when I add the phone to my cart?

 

2
D
2 months ago
A
andrewhFirst activity
asked in T-Mobile.com and T-Mobile App

i phone

how to return damage phonr

1
F
Pillar
6 months ago
L
Lauren81First activity
asked in T-Mobile.com and T-Mobile App

can i switch one of my phone numbers to my phone im ising now bacause my main phone number i cannot use since mybphone broke.??and how do i do it

How can I switch my main phone number to the phone I'm using now because that phone broke...? Both phones are on my account

1
F
Pillar
8 months ago
J
just_a_guyRookie
asked in T-Mobile.com and T-Mobile App

Is this a public forum

It appears from my experience in the last 2 days that the ability for a private conversation between myself and an authorized employee of T-mobile no longer exists.  I dial their support line, and after waiting a total of 2 hours across the 2 day period, all I receive is a telephone answering recording to either use the t-mobile app or to use this “community” forum.   I logged into the T-mobile app. I tried to find a way to establish a private communication channel via the app.  Under “contact” it only lists the support number.  This takes me back to the recorded message which directs me to the t-mobile app or to this forum.  I appears that the app does not provide a means of private communications. It appears that the application is only designed to transact purchase new services, terminate services, and make payments.  It appears information concerning conformation of transactions is not available on the web-site.  Clearly by the contents of this forum it is NOT a private communicati

1
F
Pillar
6 months ago
B
BellwallyFirst activity
asked in T-Mobile.com and T-Mobile App

Worst customer service

T-Mobile are the worst  company they never fix the issues they been charging me plan I wasn’t using their supervisor are the worst too I will never recommend to anyone 

1
M
7 months ago
W
wannanahFirst activity
asked in T-Mobile.com and T-Mobile App

How can I log in to my tmobile account if I don't have my phone?

If I don’t have my phone, how can I log in to my tmobile account, because it requires a text me sent to my phone? Answer this question.  I don’t want to hear why I should have a phone blah blah blah. I want to know how I can log-in to my tmobile account without my phone?  Why even have a password if it doesn’t get you into your account?

1
F
Pillar
7 months ago
K
KosayaFirst activity
asked in T-Mobile.com and T-Mobile App

Android

Unknown devices are connecting to my Tmobile Internet gateway/router.  They are identified as “Android”What are they?I have no devices named/labeld as “Android” . How do I prevent unknown devices from attempting to connet to my home network?

1
gramps28
Pillar
5 months ago
D
dtdworshakFirst activity
asked in T-Mobile.com and T-Mobile App

PIN #

How do I find out what my PIN number is?

1
gramps28
Pillar
7 months ago
S
SayWhatFirst activity
asked in T-Mobile.com and T-Mobile App

What do we use if we cannot download TLife because of old cellphone?

What do we use if we cannot download TLife because of old cellphone unable to update to iOS16?

1
gramps28
Pillar
4 months ago
N
NewUserLolFirst activity
asked in T-Mobile.com and T-Mobile App

Restricted Mode activates once WiFi is disabled.

Once disconnecting from the WiFi, I can no longer view YouTube comments/community posts, or see websites or videos that are potentially “mature”, I am not even a minor so having restrictions on my device makes no sense, especially since it’s blocking websites that shouldn’t be blocked.

1
H
Community Manager
8 months ago
27,064
Topics
107,796
Replies
1,302,470
Members

New badge winners

  • Curious George
    Karen Mhas earned the badge Curious George
  • Curious George
    Yamanhas earned the badge Curious George
  • Curious George
    sgtcurranhas earned the badge Curious George
  • Curious George
    codyho147has earned the badge Curious George
  • Curious George
    Shell2001has earned the badge Curious George
Show all badges
Terms & Conditions