I've had the home internet for a few weeks now and it's been great. Getting speeds of 100 megabytes or more with a fair signal. But tonight the signal is poor and I barely get 10 megabytes a second. What gives?
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Just an update on my issues. I contacted them again after getting a dirty, stinky, used replacement gateway that in no way is going to fix the congestion on their network and finally got a support person that seems to actually know more than what their scripts tell them. He said engineers are looking into it, and has given me some updates, but as soon as I told him that I’m using Verizon until this is fixed, all the updates stopped. Verizon’s 5G, at least for me, is slower (around 120Mbps vs T-Mobile’s 300-500Mbps), but I haven’t had a single outage. Every evening I check my phone, which is T-Mobile, to see if maybe things seem stable, and I often get around 5-10Mbps instead of the 500+Mbps during other times of the day. I was really hoping T-Mobile would get their issues fixed, but the longer this goes on, the less I trust them to have a stable network, so I might just completely switch over to Verizon (including phone) since I think I can get phone and internet there cheaper than T-Mobile.
So I’m also having the same issues reported here. Had the 5G home internet for around 3 months now with great speeds. Suddenly for the past 3 weeks it’s been terrible. Can’t stream TV or use wifi for my computer or tablet. I previously had Spectrum for around 7 years and NEVER had issues. TMobile was such a good price and I kept my spectrum for one full month of overlap before canceling just to be sure the TMobile was adequate. Now I’ve been on the phone several times with long wait times just to be told to reset the modem and try moving it around to different locations. I’m convinced that they are throttling me to a lower prioritization now that I’m “hooked”. I’m not using massive amounts of bandwidth but still the contract is for unlimited anyways. I guess I’ll need to cancel and go back to Spectrum. It’s very disappointing :(
I was told by a support rep that Home Internet devices have the lowest priority on the network, so calls, texts, mobile data, and all other connected devices, like tablets, all have priority over Home Internet. For me, that means every day when all the schools around me let out, and all the kids get on their phones, I lose internet, sometimes right in the middle of a meeting. Then all through the evening, my internet connection comes and goes, making it almost impossible to watch tv (I do everything via streaming), and absolutely impossible to play any sort of online game. It’s really very frustrating and I find it unacceptable that they basically refuse to do anything about it. The support rep I talked to confirmed that it was congestion on their network, but for some reason said he was sending me a replacement gateway (I’m pretty sure he was high) and the replacement I got is dirty and smells so bad I don’t dare plug it in.
Oddly when it is going on i can hotspot off my phone or table and get slight increases in speed over the gateway but they both are having the same issues with bandwidth.
-actually just did speed test on the tablet and it hit 100mb. Hotspotting will get very slow speeds on pc though.
They do something that causes this issue on their end. There is litterly nothing you can do to fix it. It normal has a window of 2 to 6 hours when it kicks in and you get 0-10 MBS. When you get 10 you barely notice it so it is happening probably every day. Mine happens from 4 to 10 am EST. It seems to happen a lot on monday/Tue. When it is going on you dont get IPV6 w/e that is and you get nearly 100 percent packet lose for uploads.
Omg, I’m about ready to ditch T-Mobile… I’m not going to try to retype the comment I had. These forums are so unstable that I keep getting errors on everything. Basically the same as their Home Internet offering. Every single evening, between 5-8pm, my connection becomes very erratic, and after multiple times of contacting support they can’t figure out how to fix it.
+1
To me, as a potential 5G Internet customer, it became clear very quickly that this kind of inconsistent performance would be the norm. There are just too many people who have insufferably slow speeds or are dead in the water for hours daily. The question people have to ask themselves is can they live with it. In our case, we really can’t. Because my wife works from home several days a week and depends on access, we could not roll the dice on this. Thus, for now we will have to stick with our more expensive but much more reliable and consistent broadband. Wish that weren’t the case, but it is. YMMV.
When I first subscribed to the home internet service in April the speeds were pretty good, 65-70 Mb download and upload speeds. By July I was lucky to get 40-45 Mb. I cut the cable a number of years ago and decided this summer to invest in a 4K TV, AV receiver and the 4K apple TV. The last few days have seen my internet slow to less than 5 Mb/s. I’m thoroughly disgusted with T-mobile’s service. When interacting with them they repeat the same BS in order to repair the speed yet nothing improves. I’ve considered going back to my DSL service and buying a dual WAN router to combine two separate ISP’s. This is 2021. Is it too much to ask for a consistent 40 Mb? JFC, we can go to Mars.
Same start month a year later. Similar good speed tests until late December 2022. Now my four devices buffers continuously and I live in small two bedroom apartment on ground level. Less than a mile from two towers. My speed test connects with locations 20 to 50 miles away. What is with that?
this is with my computer that is conected to the t-mobile modem via ethernet cable. notice the huge drop off. needless to say if this keeps up i will have to switch back to Spectrum for my internet. these speeds make working from home rough.
Userlevel 5
+8
An interesting issue, once reasonably good download/upload speeds is now poor. We went from 90-130Mbps to 3-5. My signal is 5 bars and we have good metrics: RSRQ -7, RSRP -59, SINR 12. I have the KVD21. I did notice that for some unknown reason, I was bumped from n41 to n71, but not sure why, and the tech support person did not have an answer.
Have you seen this type of situation? Any idea. what causes it? I have a trouble ticket pending with T-Mobile. I think it is a hardware issue. My mesh network is working fine.
Same
I've had the home internet for a few weeks now and it's been great. Getting speeds of 100 megabytes or more with a fair signal. But tonight the signal is poor and I barely get 10 megabytes a second. What gives?
Yeah mine isn’t work for 7 days now
I just want to add my 2 cents... When I signed up a couple years ago I had good reliable (not super fast ~ 20-30 Mbps) for a year or so. But starting this year it kept dropping to zero for a few minutes and as the year has progressed it has gotten worse. Now it will drop to 1Mbps and below download and upload for hours if not all day. We have burned through all of our hotspot data in a week to try to fill in the gaps. I’ve been on the phone eight or nine times for at least an hour each time, with every “specialist” having me do the same thing unplug, refresh the signal, check local towers etc. The towers are always fine and apparently I’m in an area with five around me. So… Why can I get reliable consistent data speeds on my phone? A device a tenth the size of the gateway? A device that does 1,000 other things, and the gateway, a device that’s designed to do one thing, can’t even do that thing? Nobody can explain why it doesn’t work because all of the hardware is good. (I’m on my third gateway BTW, the new black one) So, all of that to say, I agree with everyone that says they’re throttling us, or putting us down on tower priority or whatever it is they do. If everything checks out on their end and i’m getting a solid 4 bars on my end, that suggests to me the hardware is fine. So that leads me to believe it’s a software issue. Even though I’ve been reassured by all the techs I’ve talked to that not only is throttling not a thing, they don’t have a way to do that. Well you as a tech probably don’t, but the software sure seems to.
Fix this tmobile! This is unacceptable!
Ok, well i’ve had my t-mobile home internet for 2 weeks now.. It seems to be running smoothly and quickly enough… mind you i’m not hopping back and forth checking the speed. I do IT support for a large insurance firm from home 5 days/week, and when done at 4. I’m on the computer from 11pm-1am. I”ve not seen any real latency to speak of yet. This is also running 4 large TV’s, and 4 cellphones, and a Playstation. I have not returned my Xfinity hardware yet; i’m holding onto it, for as long as I can just in case. I was paying Xfinity up to $280/month and i’m frankly i’m tired of it.
I’m experiencing the same slowness everyone mentioned. It’s ridiculous. I’m about to go back to Verizon at the end of the month.
Userlevel 7
+8
If the speed is dropping off and the 5G secondary signal is lost then both up and download are on the 4G LTE frequency. It seems to be very characteristic of work being performed on the tower equipment. The 4G is commonly used for upload and the 5G is used for the download when both are present. If the problem is with delivery of service at the tower there is not much you can do other than call T-Mobile support and report the problem. They may or may not be able to resolve the problem. It depends upon the problem location and cause.
It seems the engineers work on the cell tower equipment during normal business hours so service disruptions are pretty obvious. Once the do get the tower delivery right usually service delivery is pretty stable
Another day, another slow speed!$#%!?-/$
Userlevel 7
+8
The erratic speeds so many are talking about seems to becoming a much more prevalent trend with the T-Mobile home internet solution. Well, based upon what appears to be a real up tick on the community regarding the behavior it seems to be pretty common topic of conversation. Many reports have the hallmark of tower equipment behavior not as much with the gateways themselves. If you add the gateway short comings, the disruptive issues due to tower deployment and problems getting reliable responses from support it seems like a recipe for a fire. This is not playing to win.
Add me to the list also...speed dropped by factor of 30. Can only muster 2Mbps download and lost my secondary connection. This happened suddenly and tech support has no clue. Waiting on new gateway but I dont think that is the issue. My neighbor is having same issue also.
Its hard to believe that no one at T mobile can tell me why or how to fix it.
I’m having this problem now. Call T-Mobile everyday but the problem has persisted for over 3 weeks now!
I started out getting speeds at or over 100 Mbps. Today I am getting speeds at less than 4 Mbps and that is the fastest it has been all day. Absolutely horrible...near useless for my needs.
To their credit my issue is now fixed and I am back over 100 Mbps.
What did u do to fix, if u dont mind??
I don’t now know if I should call back my cable internet company and tell them I will take them up on their offer after all, and send this T-Mobile device back ...
Take the offer from the cable internet company. You already have the equipment, it is cheaper, and much more reliable, especially if your jobs depend on it.
I got this gateway on January 5th and it was slow at first, but then jumped up to 120Mbps, so I thought I may be able to finally cancel my $60/month 200Mbps cable internet, and called them to do so. They offered me another year of $45/month 200M, but I persisted and then they offered me a year of $35/month 100Mbps speeds, but I already had this device and felt committed so I am returning their modem tomorrow and my service with them ends on the 20th.
NOW, however, my internet just went out completely last night, and repeated unpluggings of the gateway did not work, and the final one did, but speed was 1Mbps. I called and talked to someone and they diagnosed it from afar, and then had me turn it back on and test the speed, and it was now 106Mbps. They claimed I was on a problematic tower that they knew about, and he was now “locking” me into the better one, and this shouldn’t happen again.
I got on this morning, and speed was back down to 1Mbps and even 0.26Mbps!! I don’t know what to do, my wife and I both work at home, and need consistent, reliable internet.
I don’t now know if I should call back my cable internet company and tell them I will take them up on their offer after all, and send this T-Mobile device back, or stick with it and try to glean some tips from this forum, but I don’t know if it’s worth it. How difficult is the return process, and what happens with my bill if I’m supposed to autopay the first one on the 21st?
Userlevel 1
It depends of the country. And you are so wrong about the “disadvantage” tying up bandwidth. Those low cost programs have limits to them. Stop blaming people who can’t afford Internet and start blaming the companies who keep holding back technology so that they can continue to jack up the prices in the first place. Your criticism is misplaced. You sound like the type that would reject universal healthcare because the “disadvantage” might also get universal healthcare.
What’s disgusting is that there other countries that have faster speeds. This is ridiculous and embarassing to us as a country that in the year 2022 our internet speeds are so low. I think the average speed in the US is 26 mbps but even that speed is unpredictable for most of us no matter who is the isp.
Other countries do not have “Broadband For Everyone” programs, where free or low-cost internet is made available for the “disadvantaged”, which increases the cost for all other users and ties up net bandwidth.
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