I've had the home internet for a few weeks now and it's been great. Getting speeds of 100 megabytes or more with a fair signal. But tonight the signal is poor and I barely get 10 megabytes a second. What gives?
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Yes, add me to the list also. At 4pm on a Friday, I went from about 350mb to 2mb. I called support and she said there is a tower issue. Why is there a tower issue? Towers should have redundant fiber and battery backups. I have had home internet for about 4 months and this has happened 3 times now. I suspect techs are working on the tower and would prefer to do that work during the day. If T-Mobile is going to sell home internet, then they should not be messing with towers during the work day.
Add me to the list of dissatisfied home internet custumers. I'm surprised to find the exact same agent response as many here. My tower is getting worked on by engineering and should be fixed in a week. I told her funny how my phone gets 100mbps using the same tower. All of the sudden she says she has refreshed my connection and it goes from 10mbps to 50 mbps. She says that in about a week ot should go back to normal after repairs to the tower. I will be monitoring my speeds and if they keep getting this slow its going to be goodbye from me.
Curious how many have left TMO -- I just did. One year of good service. Last three (3) months AWFUL - no internet between 5 and 10 pm.
I've had the home internet for a few weeks now and it's been great. Getting speeds of 100 megabytes or more with a fair signal. But tonight the signal is poor and I barely get 10 megabytes a second. What gives?
The following suggestion from the thread worked for me. I have had T-Mo Home internet for about a year. Last few days my typical 100 to 225 Mbps slowed to 5 Mbps. I tried rebooting and power cycling. When I would power cycle I only waited 5 to 10 seconds. It DOES seem to matter that you need to wait several minutes. I am back to 115 Mbps.
If you don’t like my suggestion, don’t bother tying to shame me.
Best of luck.
@mastrodamus, I had 4 and 5 bars and was still getting under 1Mbps. The strangest thing is that after 8PM, I was getting amazing speeds, over 200Mbs, but during the day it would basically drop. I have a Google Nest Mesh system and that didn’t help anything. The thing that did it for me, I’m a HUGE college football fan. Last Saturday, I couldn’t even download web pages, or even stream SiriusXM, let alone watch on Sling tv. Luckily, I’m within the 14 day trial period and I’m sending it back. Luckily, I didn’t cancel Xfinity, I’ve never had an issue with them. Granted, T-Mobile is half the price, having to restart, reboot and factory reset and not having anything speed it up, that’s when I gave up. This is not worth the hassle.
I've had the home internet for a few weeks now and it's been great. Getting speeds of 100 megabytes or more with a fair signal. But tonight the signal is poor and I barely get 10 megabytes a second. What gives?
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I've had the home internet for a few weeks now and it's been great. Getting speeds of 100 megabytes or more with a fair signal. But tonight the signal is poor and I barely get 10 megabytes a second. What gives?
Read all of these comments here. Some good info. There is a bunch of technical mumbo jumbo that affects the signal strength and thus download and upload throughput and speed.
Here is my 2 cents. In the app there a place on the bottom on the menu “More” . Under More is Advanced Celular metrics … basically the Gateway telling the app all the techninals of the tower and gateway communication. Focus on RSSI and RSRQ … for me RSRQ was a problem. These numbers are logrythmic which means they are not linear … which means that -103 is a TON different than say -99 like factors of 10. I moved the gateway 6 whole inches and the bars went from 3 to 4 on the front of the router. Is you caan get 4 bars you are off to the races. Less than 4 means spoty and slow.
Bottom Line. My speedtests went from 30-40 Download to over 400 download and Im talking moving the device 8 whole inches.
So look at the app and move the device around and wait. It takes a minute to settle in. You may have to find another location in the house. If you can get 4 bars or even 5 you will be golden. 3 bars or less you will be fair to poor in signal and speed.
Hope this helps.
I’d recommend checking stats and signal. I do get a ‘daily’ 5G n41+ B2 → 5G n71 + B66 (~+400/20Mbps to ~170/50Mbps). CQI is similar on both.
Try to rotate your device and see if it helps any (tower ~45-60degrees clockwise from LCD display on Arcadyan device for me).
I’m more under the suspicion that since this is ‘home internet’, it is of lower priority than mobile, and will typically take a slower connection.
The real question is why the router cannot be smart enough to constantly look for the strongest signal. In the T-Mobile Internet app, tap “MORE” then tap “Advanced cellular metrics”. You’ll see the following screens. On the “5G” screen you’ll see either N71 or or N41. If the router is connected on N41 you’ll be getting fast speeds and lesser speeds on N71. I don’t know now to tell if it’s switching between 4G LTE and 5G. Which still begs the question why can’t the router be smart enough to constantly search for the best connection possible. If course internet traffic makes some difference as well as signal strength. Maybe a heavy rainstorm soaks all the trees between you and the cell tour.
When I first reboot, I often see N41 and when I do I get 200-400 mbps. It usually quickly switches to N71 and speed drops to 40-70 mbps. It’s somewhat maddening, but I live by myself and 40-70 works for me for anything I want to do.
Add me to the list. Got Tmobile back in September of last year. After set up, was shocked to see 300-500 mbps down and 50-60 up. I live in an area that is rural and basically no options other than hotspots. The system and service have been perfect until about a month ago when I noticed my speeds were much lower - in the 20-35mpbs down range. Rebooted the system and that did seem to increase speeds, but nowhere near the numbers I was getting early on. Went into the advanced cellular metrics and noticed that I was constantly being dropped to the n71 band. I can literately see the 5g tower from my upstairs window where I have the device. When I reboot, it goes back to the n41, but usually within an hour or so, drops back to n71. This is definitely caused on Tmobile’s end as the signal strength and metrics when on the n41 band are excellent. Really disappointed as this is the first really decent internet service we have been able to have at our residence.
The real question is why the router cannot be smart enough to constantly look for the strongest signal. In the T-Mobile Internet app, tap “MORE” then tap “Advanced cellular metrics”. You’ll see the following screens. On the “5G” screen you’ll see either N71 or or N41. If the router is connected on N41 you’ll be getting fast speeds and lesser speeds on N71. I don’t know now to tell if it’s switching between 4G LTE and 5G. Which still begs the question why can’t the router be smart enough to constantly search for the best connection possible. If course internet traffic makes some difference as well as signal strength. Maybe a heavy rainstorm soaks all the trees between you and the cell tour.
When I first reboot, I often see N41 and when I do I get 200-400 mbps. It usually quickly switches to N71 and speed drops to 40-70 mbps. It’s somewhat maddening, but I live by myself and 40-70 works for me for anything I want to do.
Thought I would chime in as well.
Signed up a year and a half ago. Excellent speeds for my rural location (no cable/DSL). Was getting mostly around 35-40 Mbps download and at times it would hit 100 Mbps. Stayed on 5g. After the latest tower maintenance in early April, my Nokia router would no longer connect to 5g. Called support. Ended up exchanging for an Arcadia router. It first connected to 5g then stayed on 4g. After two separate support sessions with tickets sent to technical support, no change. I am now stuck on 4g 99% of the time with speeds between 6 Mbps and 18 Mbps. My Arcadia sits in a fan base to keep it cool and external antenna leads are hooked up. Thankfully, I did not cancel my DIRECTV to cut costs as originally planned. The speeds I get are barely adequate for streaming with one TV let alone another. A friend of mine got T-mobile home internet based on my recommendation in January. He is on the same tower. His router no longer connects to 5g either. I guess T-Mobile just got too carried away and oversold this service. Another reason may be that over the past year, more people have upgraded their cell phones to ones that now have 5g. Since phone service takes priority, this may be a contributing factor to why home internet service is so slow. Still not happy with T-mobile as I am paying for 5g service that I am no longer getting.
Well I sign up the for the home business internet with t-mobile over a year ago. I had a Nokia router and it work fine. I had download way over a 100 and upload was 50 or better. Never had an issues. Then here came June 19 2023. My internet suddenly start acting stupid. I was barely getting over 50 down and up 10. This is way unacceptable not worth 50 dollars a month. I been through 3 routers new one coming soon to see if it fixes the issue. File and fcc complaint and fuss I have a 60 dollar credit on my bill. If I wanted to pay for horrible service like this for 50 dollars. I call frontier and have worse speed like this my advice to everyone in here that is having the same issue as me. I advise everyone to file an fcc complaint. Then maybe they will fix stuff
I had two unbelievable experiences recently. Traveled to Dublin, Ireland for a week, and got free internet everywhere in excess of 50-100 Mbps. Then,,,, traveled to India for 2 weeks. Their mobile companies offer 2 GB of data every day for >100 Mbps for an entire month for an astonishing $5/month. I didn’t need a home internet connection as I could go anywhere and watch Netflix and Amazon prime at ultrafast speeds almost free.
And then I returned home… I’m getting 0.2 Mbps with Tmobile for $50 a month. And, this is after I got fed up with Suddenlink (now Optimum), who were charging me upwards of 120$ per month to remove data-caps for a paltry 40 Mbps. If we got some of those Indian companies here, almost everybody would be getting almost free internet at faster speeds.
Every Morning I get 60 to 90 Mbps, most of the day we wouldn’t notice any issue with the internet. However, every evening and night we struggle to stream one show at a time on one device. Restarting the gateway, moving the box around doesn’t matter. The speed goes down to 1 to 3 mbps so you can surf the web slowly and that’s it. That’s unacceptable. It’s too low to do anything. It’s so bad i’m considering going back to Brightspeed’s 10 Mbps plan. That’s how bad this is.
Same exact problem here in MN. Been getting the run around from Support for about a month. Upgrade the firmware, reboot, tower is under repair, we’ll send you a replacement gateway. I can get upwards of 150/20 during the day, to 0.5/0.1 in the evening, which is unusable. Might have to try Centurylink or Xfinity, my only other options.
I also remain on the fence about whether I can trust T-Mobile Home Internet to be my sole internet provider, given the random changes to bandwidth throughout the day (as low as 1mbps download, as high as 200mbps download, when stable it ranges 20-50mbps, making it about as good as the consistently 25 mbps AT&T Internet I am trying to replace it with, only with better upload speeds).
Resetting the gateway usually helps, but the 3-minute-or-so wait makes that a solution that you don’t want to have to do all the time. As much as I dislike cable, I may have to go to Spectrum in the end. It also seems like a problem of T-Mobile’s own making.
I could understand where you're coming from I had my ups and downs went from good to bad they did text me of ongoing upgrades to net and it took a while thing's seem to have stabilized and back to a decent net experience I did complaint a lot and had many tickets to maintenance crews I do at least one reboot per day due to ip changes . I hope it gets better for everyone right now I'm not complaining. I provided screen shots and tower id info to them via Tmobile app Text personnel .
I’d rather every user on home internet be limited to a rock solid 100/10mbps connection, or even 50/5 than dealing with this throttling. First month was 600/30mbps now it may hit those speeds sometimes but it also tanks to barely usable speeds as well. It can go from playing a youtube video at auto 1440p/4k no problem to 360p and buffering in seconds. Ill keep it for another month and if it does not improve it is time to move to spectrum, at least they should be consistent.
Moderators I try to tell truth only I have no whim's Truth be told And TMobile should listen other wise the best of their 5g Tech is being publicly scrutinized And 👀 . To thy own self be true.
I'm no Radio tech engineer in any wave I would think they use algorithms to know when to throttle my guess is their system is not very good at knowing the difference between Magenta Max Home Internet and other services and it could be 9pm and their system is still throttling because it doesn't know when to use the accordion 🪗 system of letting the net breath 🫁 in and out it stays stuck since engineering hasn't figured out how to do it or they are bubble gum machine engineer's that should be fired
I should have added that my connection rating on the gateway is usually “Very Good” or “Excellent,” even when I’m getting download speeds under 100kbps. Also, power cycling the gateway usually does nothing to improve the speed.
I’ve had T-Mobile Home Internet for about 9 months and my story is exactly the same as what everyone else has reported (or maybe worse, my download speeds are often measured in kilobits not megabits). From mid-morning until about 8 in the evening (or even a little later) my download speeds are usually about 100kbps with frequent drops to 10kbps or even zero.
As for any kind of bait and switch, that MAY be happening since during the first month or two my speeds actually seemed to be okay (slower during the day but still usable).
As customers, I’m not sure what we can do to make this better other than to switch to another internet provider. In the meantime, I’d suggest that everyone go to their social networks and report that T-Mobile Home Internet is mostly a complete joke and unusable.
Why is TMobile pussy Footing around with us You either have a good internet or you don't live up to your hype. They going to have problems after people catch on anything less than 50mb download is unacceptable as a home internet solution so much for 5g Bs Stop pussy Footing around T-Mobile
My journey with home internet...great the first 3 weeks or so very fast. Then, slowed down quite a bit. I suspect Mobile gives you priority when you fire it up to give you that warm fuzzy, but then after you maybe aren’t paying as much attention to speeds, they shove you to the back of the Q. Even at the back of the Q, it was acceptable, just two of us, one screen and casual browsing. Then, speeds dropped way off, like, way off. I decided to call support. Very nice and helpful, said as they seem to everyone, “Oh, we are working on your tower”. I see. “When is the work complete?” “Don’t know for sure, I do know they worked on it today”. I see. So, “we’ll call you back on Sunday”, Nope. After about a week, the speeds came back, almost to the first day speeds. Hmmm. Right now, I have gotten up to 144 Mbps in the early AM. It sags off in the afternoon, right around 2PM (why?) down to maybe 20 Mbps. Evenings pop back up again a bit. Soz, if it stays as it is now, it is pretty acceptable for us, but I’m slightly suspicious and have developed a bit of a tick. I feel compelled to run speed tests every time I touch my phone, the horror. I paid Ookla a US dollar so I wouldn't see ads. Really, I’m OK...OK? Just not sure my internet is.
Had new service since last week to give it a trial period. Initially, I was very impressed with getting 30-40 Mbps, but today I had to temporarily adjust my network settings to 2.4 GHz and WPA2 in a futile attempt to connect my wireless printer. After a few minutes, I set my network back to its original settings, and now my speeds are noticeably slower. I attempted resetting the Sagecom, but I’m now getting less than 8-9 Mbps. This sudden slowdown may have already made up my mind on their internet, and at least my DSL was consistently poor.
Now that net neutrality is no longer they can prioritize and deprioritize as they will. T-Mobile has recently deprioritized their hotspot to the point where it is unusable in my area. The terms of service claim they only do it when it's "congested" but I'm sure that my tower is not congested (whatever that means) at 3:00 in the morning. Phone gets 150mbps... Laptop gets .03mbps. I hid tethering to test my hypothesis and sure enough... 150mbps on my laptop. The worst part is that it's only a matter of time before every carrier does this. Because the law has changed.
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