gmail to phone.#tmomail.net is not working

Oops, Maybe I was too quick to allege that google was nefariously dropping email/gmails to phone.#tmomail.com.

24 hours ago, I sent email/gmail to phone.#@tmomail.com.  I just received a deliver status notification stating:

There was a temporary problem delivering your message to nnnnnnnnnn@tmomail.net. Gmail will retry for 47 more hours. You'll be notified if the delivery fails permanently.

AND:

Remote-MTA: dns; tmo-west.mx.a.cloudfilter.net. (44.225.109.57, the server for the domain tmomail.net.)

Diagnostic-Code: smtp; 421 4.1.0 my.email.address@gmail.com sender rejected AUP#CDRBL

I think T-mobile is using a third party named Cloudfilter to block spam texts and I am getting rejected.

Any thoughts?  What does AUP#CDRBL mean?

frito

Hey friends, The tmomail.net service has some pretty strict spam filters. We want to avoid as much spam as possible, but it is also not a very robust service like regular texting or data services, so it is not designed to be used for any company uses either. From what you showed with the error message it looks like the message is coming from a seemingly generic email address. I don’t know if you changed the email address to keep your information private or if that is actually what you are sending it from. The spam filters that exists for the email to text service look for generic emails like that and block them by design. That filter also looks for things like alert@ info@ admin@ and many other email addresses that may be associated to a company or spam. 

I know that this may not be the news that you want to hear, but I hope it at least sheds a little light on the situation and gives you some other ideas on how to get those messages sent.

We need this service reinstated, this is ruining my livelihood and productivity for my business with automated scripts i run using the tmomail service.  Please help!

Perhaps T-mobile could make a list of email addresses that are always allowed to send to each phone number. For example, it has an email address associated with each T-mobile account.

T-mobile could also allow each customer to add addresses to that list.

Using technology like SPF and DKIM it could verify that an email’s envelope sender domain matches the actual network mail exchanger from which it was sent.

Just an idea. As a long-time customer, I appreciate the tmomail.net service, when it works. 

FYI: I called TMobile support. They had me reboot my phone. They said they did NOT do anything like Spam settings on their side. They sent me a text and it worked. I went to my Outlook.com email and sent an email to my_number@tmomail.net and it said my email is blocked. I went to my Yahoo.com email and sent an email and it worked! BTW, I tried to reset my Outlook.com email account with my phone number and they don’t recognize my number. Now there’s no way to reset my Outlook account. Some dude hijacked my account. Oh well, it was only used to send email to text. Anyway...tmomail.net works for my phone number as of 2/25/2023.

I can email myself normally to my tmomail address and I get the text.   But I am not getting “verification email” from Gmail for example so that I can add it as a forwarding address so that I can create a filter for a specific email I want to forward

I can send email from gmail.com or outlook via gmail.com to my phone #@tmomail.net.  But I don’t get the verification either.  I would like to be able to forward certain messages to my phone, but until the verification works, I guess not.

@tomobile, please look into the issue where the gmail verification messages are not going to sms.