T-Mobile support has become an absolute joke. Their slogan of “no jumping from agent to agent” is an outright lie. The overseas call center doesn't know how to use the tools, cannot understand simple English and incompetent is an understatement. There appears to be no one working in the US anymore and I cannot even get a straight answer on what my payoff is to transfer to another carrier.
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on phillipine customer support for an hour. she keeps babbling about warranty.
2nd phone i’ve received in 3 weeks, and she keeps saying “its out of warranty” i received the second phone yesterday, how can it be out warranty? .They DO NOT UNDERSTAND ENGLISH.
1 hour until she actually attempted to fix the phone, and only AFTER I told her that.
TMOBILE customer support is THE WORST
mind posting what the issue was?
and calling in isnt the only way to contact them when you are needing assistance.
I described my issue times to multiple agents and supervisors based in the Philippines, but none of them fully understood my issue, which it was complex. They didn’t understand the nuances of my issue and kept asking me simple yes/no questions that had nothing to do with my issue. Time invested 33 minutes. A US-based rep could have understood and answered my question in a tenth of that time.
How can a company like T-Mobile afford to not offer native English support for more complex issues?
Userlevel 7
+14
I called the 611 number to cancel my sync up tracker and was immediately connected to a rep in Albuquerque who canceled my line and was off the phone in less than 5 minutes but I rarely call customer service.
it is horrible! im dealing with this right now too.
You can’t call tech support and it take less than 2 hours to do anything. They’ll thank you a thousand times for waiting and being a t-mobile customer instead of fixing anything.
It happens everytime i call or chat with support. After 15 years of being with t-mobile even while in europe(whom by way deal with their own support people) I am done. Today was the last chance to help me. I spent over an hour on chats with Sue Storm from Malaysia of god knows where only to tell me to do what i have already explained to her i have done in regards to setting up Digits and then to tell me that she needs to transfer me to technical support. Even though she was technical support. This company takes all Americans for idiots i can only assume, as they think that giving Deepak Chopra an English name will mask the fact that a. He doesnt know anything and b. Tony Stark has an accent thicker Putin on Steroids. I am so disappinted. I have never lost complete faith in a company before and its insane to think that if i have a problem with my service i know it will never get fixed because there are 0 employees that know anything about what they do. I'm going to start advertising on all social media accounts and all other means of public information let people know what a joke this company is and that they shouldn't sign up with him. I would rather pay double what I am paying now to have good customer service and be able to have my problems resolved instead of talking to people that think that the solution to fixing text message errors is telling you a story about how time travel is relative when it comes to quantum mechanics and the theory on work drives. Because that's what customer support does when you call T-Mobile they'll keep you on the phone for hours until you just hang out because he can't deal with them anymore.
T-Mobile support has become an absolute joke. Their slogan of “no jumping from agent to agent” is an outright lie. The overseas call center doesn't know how to use the tools, cannot understand simple English and incompetent is an understatement. There appears to be no one working in the US anymore and I cannot even get a straight answer on what my payoff is to transfer to another carrier.
This is something I’d pay for. Two weeks ago I called and got the Manila call center and spoke with an agent who was acting very immature and or under the influence. He was also flirting with me instead of doing his job. I wanted an unused line cancelled and after 20 minutes of being told this call centers favorite line “just bear with me” my transactions was not completed. I then asked for a supervisor and dealt with another “10 minutes” of laughing at me” I asked to be transferred to the US and the rep hung up. Later he cancelled my primary line. After the call it took another hour to get my phone line correct.
I would not recommend T-mobile and I will likely soon switch to Verizon
i have had good succuss using 611 from my phone. no long waits or overseas responders when i call
Tmobile is a joke.
Ahh and my post wont even post as they have to be varified by moderators. Boooohoooo.
Also, if you look at the pictures they have of their staff in the U.S its the same 6 people in all pictures if you look around. They say they are customer focused and bla bla bla and they won awards for it. Well I highly doubt that. They may have won awards in the past for customer support but not anymore. T-Mobile should get out of the U.S and move to the Philippines with their service. I mean if they are too cheap to pay U.S salaries why should we stay with them? Just to get even more pissed off after a long work day having to deal with Timothy or Cynthia who has an accent thicker . Each time I call and demand they give me their real name not this fake pretending crap. Its so stupid. I mean seriously T-Mobile thinks we are that dumb to believe that Robert Reagan(I spoke to one of those too) from customer support who cant pronounce my name Bob is in america. the company that is.
I am so sick and tired of dealing with the philippines you can’t even imagine. They do not know what they are talking about first off. Second off their way of resolving is by making you wait pretending they are doing something, pretending they have the answer and repeating it over and over until you hand up, and the last my favorite they talk and talk and explain and explain for so long that you just give up. All those have happened to me. With Amazon too. These companies should no longer be allowed to sell in the U.S if they cannot offer one of the most essential pillars of a company such as customer support? This was argueing with me trying to tell me how I get billed retro-actively which is fine thats what happens. I got billed on April 15th for my March to April Bill. The problem was that it was more than double. I asked her why was I billed so much? I had pay already for the March bill so what the heck. So she kept repeating and changing it up between oh because you are paying for april to march and she would switch to oh you are paying for feb to april. Get it? Get it? She would say. I was going to say yea i get that……… use your imagination on the rest. Its not their fault though, They are poorly trained, poorly paid, and for someone who has lived abroad for years at a time, I can say with absolute confidence that work ethic is not the as good anywhere as here. They make billions of dollars but are too cheap to for U.S based customer support. Well T-Mobile or should I say Telekom(their real name german company) and Like Schwarzenegger said “I wont be back”.
ditto on all foreign support complaints, 1am CST and you STILL get stuck with the ill-mannered creeps from phillipines...just brutal
theres always the Facebook/Twitter route
ditto on all foreign support complaints, 1am CST and you STILL get stuck with the ill-mannered creeps from phillipines...just brutal
Userlevel 7
+11
I had a very nice chat the other day with a Philippines-based agent, Areen. I asked if she was in Birmingham. She was just that good.
by mobile chat app are you meaning through Facebook or Twitter..or the TMO app? difference between those
I have made and received 40+ calls in the last 10 days alone between 6am and 5pm PST and every single one of them has been overseas support.
The mobile app chat is also overseas support at all hours of the day.
either call very early in the morning..or try contacting them through either Facebook or Twitter..
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