I want to pay my bill but your system does not want to accept it. Your system shows "Enter a valid card number" or "Enter a valid routing number" for the cards/accounts that have been used for a long time to pay T-Mobile bills without any problems before. That looks to me like a bug in your web/payment system. Please let me know how to overcome this issue.
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I'm having the same problem: all my saved payment info is gone, and when I try entering routing/account numbers or card numbers, I get a "Enter a valid [card/account/etc] number" message. I tried paying via the app on my iPhone (which has worked every month over the last two years), and paying online (Safari 11.01) without success.
I was finally able to make a payment when I used Chrome (63.0.3239.84), but it's annoying that I can't do it from my phone like always.
Only way to pay them is to call 611 and speak to a live rep. Their systems online and automated are down. They didn’t even have my password correct and I only use two passwords so I know they were incorrect. Amazingly my payment went thru fine with a rep so it makes no sense why the online or phone pay won’t work. Make sure they waive the fee they charge to pay thru a rep.
EXACT same problem today for me as well! Tried on different browsers, the phone, app, etc. with no luck. Hopefully we get a response!
I also cannot pay my bill. I have been trying for 3 days now. Online I see "Enter a valid card number". On the phone it says it can't process the payment with the card number I provided. I am using the same card I've used every single time for the past how many years. I have tried Chrome, Edge and Internet Explorer. I have tried using the T-Mobile app on my iPhone, and it gives me the same error. If T-Mobile wants their money, they need to fix this.
I'm still having issues making payments via cc or checking account online, keeps saying "Enter Valid details", this has been happening for the last several months when they went with new online format. It's frustrating for this is the way I pay my bills, ONLINE. When are they going to get this bug fixed...customers shouldn't have to keep waiting or deal with these issues when trying to make payments. Keep it simple. No one seems to understand when I call to get assistance.
It's the programming department...FIX this BUG!!!!
Yes this is the way I've been paying for the last three months but not my preferred method. Thanks for the tip to help others
Unbelievable isn't it? doesn't give one much confidence in T-moble, this should not be happening. I had to use their messaging system to alert people that this was even happening. THey finally got my account straightened out but I wonder where my personal data was for a few week.
T-Mobile... this is unprofessional. spend some money and get some quality software people onboard. You customers should not have their personal data messed with, your customers should not be you beta testers.
For the third month in a row this is still a problem. I'm on the newest release of Chrome on Mac OS High Sierra.
I have a valid credit card on file but it doesn't show up in the list and I cannot add a new card.
I'm able to use Safari as a work around.
There are errors and deprecation notices that show up in the JavaScript console within Chrome, likely meaning the software being used is out of date. This should not be a 3 month fix. At the very least create a patch or work around until you can update the entire system.
Chrome is the most popular browser. Letting this persist for so long makes me question how much you value your customers since it creates a frustrating user experience.
I understand that your development team is probably really busy but this is important and likely impacts a lot more people than are posting on here.
For those still having this problem, I may have found a temporary work around.
Use the T-Mobile app on your phone to access your account, and make a payment from there. I tried this on a whim earlier and it worked.
Not a great solution, but until the website is fixed this may save you some trouble.
This is still not working.. Please either fix this now or undo whatever genius untested changes were made that screwed it up, test it on your own time and make sure it works before you re-deploy those changes.
Thanks
I am having the same problem. This only started within the last month or so. Can no longer make payments online without the endless "Please enter a valid card" loop.
There is nothing wrong with my card. Have tried on my home Desktop, My phone, and my friends PC. This is on T-Mobiles end and I seriously hope it is fixed soon.
Userlevel 6
+15
I see your concern
The thing that was disconcerting about this is when I first signed on Nov. 13th to pay my bill, none of my previous payment information was available, after several tries of trying to re-enter the same info and getting an odd "that email address has already been used" I became concerned and wondered what had happened to the personal info, had the site been hacked, did I just give away my credit card information? If I hadn't received an email from dc5fan I wouldn't have been able to reply as not only had the payment information been hosed, but community sign-on was broken and apparently all my preferences had been reset to default. (I shouldn't have received emails). I finally used messaging to get my credit card info back, but where was it? Anyway, from a professional standpoint, this is very amateurish behavior.
HAVE WE BEEN HACKED?
Userlevel 6
+15
We totally understand this is very important. At this time, we have enough examples of this error and our engineering folks are working hard to get this resolved. You can always Community-2153Â until we've resolved this and the payment system is working like normal.
Like the previous comment this is the second month that your system will not take a payment method using Chrome or Edge I'm not going to download another browser to try and pay my bill this is unacceptable you need to fix your billing system ASAP maybe it's hacked all these people who are having this issue can't be wrong!
Same problem here for 2nd month in a row. Called Customer Service and it took 4 times explaining the problem for the girl to understand, even after walking her through the Pay My Bill process and explaining the steps as I proceeded. The payment method is still in the system as customer service can see it but it's not showing up online (Add a payment method) is shown but it won't allow adding the same card back in . (Invalid card number). Â
Someone needs to fix this problem.
Thanks
Same exact experience as the original poster and my Bill is due today.
Invalid Credit Card Number.. the entry format shows 2222-2222-2222-2222Â but only digits are allowed 2222222222222 no other characters register.
Fix This! Seriously thinking about heading back to Verizon.
Using Latest FireFox
I'm having exactly the same issue as well. I am on Windows 7 and have tried both Chrome and Firefox (both are fully updated). I cleared my history and cache on Chrome, and it still comes up with the message in red "Enter a valid credit card number" when I try to enter my details. I tried another card, but got the same result. Both cards I tried were 16 digit Visa card number, if that makes any difference. I will try and figure out how to pay on the phone app, but it is much more convenient for me to pay on the computer. Please let me know if there's any additional info I can provide.
It seems those new "green" TMobil cards are useless thru the TMobil system. I spent 50.00 to pay for another month of service at a Walgreen's store and tried to activate it thru phone, TMobil app, and even thru the chat with a representative and it couldn't go thru with them trying to activate it themselves The manager at the store where I bought it said it was processed the right way, and they don't refund money. The new TMobil green cards come with a 15 number pin and not with the usual 10 like before, so it seems to me that their system is not up to date and it's screwed. I talked to a representative for a second time and he told me that he was going to credit me 50.00 for the next month.I just came to check my TMobil account after midnight to see if I was credited for those 50.00 as their representative said and it hasn't been done, and my phone service expires in about 12 hours. It's unbelievable how a big corporation like TMobil can't tackle and solve a problem within their system.
I posted this for anyone who has the same issues and see that it's not an isolated incident!
Same issue when making a payment "Enter a valid card number" keep displaying in red. I've tried Firefox and Edge browsers and different credit cards. But making a payments using my iPhone appears to be working.
Userlevel 6
+15
That's great news that yours is working
Has anyone checked out the payment option to see if it's working? Please keep us posted.
My issue somehow fixed itself two days later for no reason at all. I had tried Firefox and Chrome and both had not worked, but now they work. Weird.
Userlevel 6
+15
Since it's not working on Chrome, have you checked to see if there are any updates for that browser? You could also try clearing the history for it and giving it another shot to see if that helps. If this is still an issue, please let me know. Thanks!
I had trouble refill my phone from Denmark I could not get in to my account ,I got to the part where show the image ,but there were none.
and then try again after 24 hours ,the same happened every day, I am now past my dead.line and lost my money,
my soninlaw has away that make the browser think you are in USA , and it worked on my husbands account , but when we tried again for me
it failed .
Same here.. did not work with google chrome, but worked on edge.
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