I want to pay my bill but your system does not want to accept it. Your system shows "Enter a valid card number" or "Enter a valid routing number" for the cards/accounts that have been used for a long time to pay T-Mobile bills without any problems before. That looks to me like a bug in your web/payment system. Please let me know how to overcome this issue.
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I am also unable to make a payment. However only on Chrome, Edge worked. Chrome not only does not allow any credit card number it will not show the ones you have saved either. This is on multiple computers. Please fix the issue.
I have the same problem - for some reason the system does not show the credit card you guys have on file and forced me to add a new card - I enter a valid credit card number - and the validation states its not a valid credit card number
Using Firefox 54.4.1 (64bit)
I tried Safari - and there the existing credit card is shown, and payment went through without a problem
Userlevel 6
+15
Hey
I'm currently having the same issue, trying to pay my bill but I keep receiving an error "Enter a valid card number." I tried two different cards and I still get the same error.
Userlevel 6
+15
Hmm that's a little odd. I did some checking on this and didn't find anything going on with the payment system. Are you able to try making the payment using the automated system or the MyAccount app?
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